Monitor technician Work, Jobs in Cramlington, Nbl (with Salaries)

Production Technician & Customer Support Representative
OnlyCat —Cramlington
- £26,000 - £30,000 a year
- Full-time
- Continuous improvement
- Quality control
- In-person
Quick apply
15h
Asphalt Technician
North East Concrete Ltd —Chester-le-Street
- £26,500 - £30,000 a year
- Overtime
- Laboratory experience
- Quality control
- Construction experience
- Free parking
Quick apply
14d
Research Assistant / Associate in Advanced Spectroscopy for Sustainable Chemicals
Newcastle University —Newcastle upon Tyne
- £33,951 - £37,694 a year
- Full-time
- Doctoral degree
- Engineering
- Research
11h
Process Engineer
Gates Corporation —Cramlington
- Engineering
- Bachelor's degree
- Continuous improvement
Trainee Street Lighting Technician
Gateshead Council —Gateshead
- £25,185 - £39,152 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
Tier III Support Technician
Elfab Limited —North Shields
- No degree
- Computer networking
- Communication skills
Quick apply
3d
Senior Maintenance Technician
Abodus Student Living —Newcastle upon Tyne
- £28,000 a year
- Weekend availability
- Mentoring
- Training & development
- Leadership
- Free parking
- Health & wellbeing programme
Quick apply
6d
IT Support Technician
TEAM RH FITNESS LTD —Gateshead
- Up to £35,000 a year
- Computer networking
- In-person
- Communication skills
Quick apply
Extrusion Technician
Plastic Manufacturer —Gateshead
- £16.60 - £16.71 an hour
- Full-time
- Maintenance
- Continuous improvement
- Quality control
Quick apply
Safety Technician, WHS
Amazon UK Services Ltd. —Newcastle upon Tyne
- Full-time
- English
- Continuous improvement
- Communication skills
(Senior) Data Center Technician, UK
Verda —Newcastle upon Tyne
- Engineering
- Mentoring
- In-person
Quality Control Technician
MOGUNTIA FOOD GROUP AG —Hetton
- Computer literacy
- English
- Quality control
10d
Payroll & Pensions Technician
NRG —Newcastle upon Tyne
- Up to £34,500 a year
- Hybrid work
- Annual leave
Mechanical Maintenance Instructor
FIND. —Sunderland
- £38,000 - £41,500 a year
- Full-time
- Maintenance
- Mentoring
- Training & development
- Employee discount
- Referral programme
Quick apply
Finance Advanced Apprentice
Durham University —Durham
- £24,752 - £25,025 a year
- Full-time
- Computer literacy
- University
- Computer skills
- Annual leave
- Employee assistance programme
8d
Logistics Coordinator
SkySpecs —Newcastle upon Tyne
- £28,000 - £35,000 a year
- Full-time
- Spanish
- Analysis skills
- Continuous improvement
Quick apply
Master Technicians
Go North East —Gateshead
- Overtime
- Supervising experience
- Continuous improvement
- Team management
- Free parking
- Employee assistance programme
Pharmacy Technician
Change Grow Live —Sunderland
- £35,069.56 - £39,129.53 a year
- Computer literacy
- Travel
- Training & development
- Annual leave
- Employee discount
1h
Senior Infrastructure Engineer
Giacom —Prudhoe
- £45,000 - £55,000 a year
- Mentoring
- Communication skills
- Annual leave
Quick apply
6d
Data Centre Operations Technician
Exponential-e —Newcastle upon Tyne
- Continuous improvement
- Travel
- Communication skills
- Referral programme
Quick apply

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Production Technician & Customer Support Representative

OnlyCat
Cramlington

Quick apply

Job details

Full-time
£26,000 - £30,000 a year
15 hours ago

Benefits

Casual dress
Company events
On-site parking

Qualifications

Technical troubleshooting
Mechanical assembly
Production and assembly experience
Continuous improvement
Quality control
Customer support
Customer interaction
Fault diagnosis and repair
Help desk

Full job description

About OnlyCat

OnlyCat is a technology company developing the world’s most advanced AI-powered cat flap, using computer vision to detect when a cat is attempting to bring prey into the home.

What began as a home prototype has grown into a commercial consumer technology product that we now manufacture, sell and ship to customers internationally every day.

We are a close-knit team of around 15–20 people and are continuing to grow as we scale production and our customer base.

We’re now looking for a Production Technician & Customer Support Representative to join the team.

This is a varied, hands-on role combining product assembly with technical customer support. The balance between the two will change from week to week depending on the needs of the business.

We're not looking for someone who simply wants to work on a production line. We want someone who is engaged, technically curious, takes pride in the product they are building and wants to understand how it works.

The Role

A key advantage of this position is that the person supporting our customers will also have direct experience assembling and working with the product.

You’ll develop an in-depth understanding of OnlyCat through hands-on production work and use that knowledge to help customers get the best possible experience from their product.

Your responsibilities will include:

Production & Assembly

Mechanical assembly of OnlyCat products.
Testing completed products and helping maintain our quality standards.
Identifying faults or inconsistencies during the assembly process.
Assisting with rework, repairs and troubleshooting where required.
Helping keep production organised and efficient.
Suggesting improvements to assembly methods, processes, tooling and quality control.
Potentially supporting other areas of production such as electronics, programming, testing or fulfilment as your experience develops.

We actively encourage the people building our products to suggest better ways of doing things. If you spot a way to improve a jig, simplify an assembly step, prevent a recurring fault or improve quality, we want to hear it.

Customer Support

You’ll also help provide technical support to OnlyCat customers around the world.

Customer conversations are managed through our customer messaging and support platform.

You’ll:

Monitor and respond to incoming customer enquiries.
Help customers with product installation and setup.
Troubleshoot technical and product-related problems.
Answer questions about how OnlyCat operates.
Help diagnose potential hardware or installation issues.
Work with the wider team when a customer issue requires further investigation.
Feed recurring customer issues back into the product and production teams.

Because you'll work directly with the product, you'll be able to provide customers with knowledgeable, practical support rather than simply following a script.

Who We're Looking For

This would suit someone relatively early in their career who is technically minded, practical and keen to develop.

What matters more is your attitude, curiosity and ability to learn.

You’ll ideally be someone who:

Enjoys understanding how products and technology work.
Is comfortable working with their hands and assembling mechanical products.
Has strong problem-solving skills.
Can diagnose problems logically rather than simply following instructions.
Communicates clearly and confidently with customers.
Is comfortable switching between practical production work and computer-based customer support.
Takes pride in producing high-quality work.
Is organised and able to manage changing priorities.
Is willing to ask questions, learn and take on increasing responsibility.
Looks for ways to improve processes rather than accepting that “this is how we've always done it.”

Technical experience or qualifications in areas such as mechanical engineering, electronics, mechatronics, product engineering, manufacturing or similar would be valuable, but formal qualifications are not essential.

Practical technical experience, personal projects or simply a strong aptitude for understanding how things work can be equally valuable.

Development & Progression

OnlyCat is still a relatively small and rapidly developing company, so this role has scope to grow considerably.

As you develop your knowledge and experience, there may be opportunities to become involved in areas such as:

Production engineering and process improvement.
Quality control.
Product testing and fault diagnosis.
Production tooling and jig development.
Electronics and product configuration.
Product development.
Training and supporting new team members.
Taking greater ownership of production or customer-support processes.

We want people to build careers with us.

If you demonstrate an interest or aptitude in a particular area, we'll encourage you to develop it.

What We Offer

£26,000–£30,000 salary, depending on experience.
Full-time, Monday-to-Friday role.
Opportunity to work with a genuinely innovative consumer technology product.
Significant opportunity to learn and develop technical skills.
The chance to make a visible contribution within a growing company.
A close-knit and supportive team.
Company events.
On-site parking.

Location

This is a full-time, on-site role based in Cramlington.

Applicants must be able to commute to Cramlington or relocate before starting work.

Work authorisation: United Kingdom required.

If you're practical, technically curious and looking for a role where you can understand a product from the inside out while helping both the company and its customers, we'd love to hear from you.

Pay: £26,000.00-£30,000.00 per year

Benefits:

Casual dress
Company events
On-site parking

Work Location: In person

Quick apply

Refine Your Search

monitor technician jobs in cramlington, nbl

Production Technician & Customer Support Representative

Asphalt Technician

Research Assistant / Associate in Advanced Spectroscopy for Sustainable Chemicals

Process Engineer

Trainee Street Lighting Technician

Tier III Support Technician

Senior Maintenance Technician

IT Support Technician

Extrusion Technician

Safety Technician, WHS

(Senior) Data Center Technician, UK

Quality Control Technician

Payroll & Pensions Technician

Mechanical Maintenance Instructor

Finance Advanced Apprentice

Logistics Coordinator

Master Technicians

Pharmacy Technician

Senior Infrastructure Engineer

Data Centre Operations Technician

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