Join our Samson Executive Jet Team at Newcastle International Airport!
About Your Airport
Newcastle is a multi-award winning Airport that proudly connects the North East region to the world.
Thanks to its strong portfolio of 15 airline partners, passengers can choose from over 80 direct destinations and more than 300 onward connections worldwide.
The Airport makes a vital contribution to the regional economy, generating more than £1bn in GVA each year and around 3,200 people are employed on the Airport site. More than 17,000 jobs are supported through the business’ supply chain.
The business’ commitment to delivering a world-class customer experience has earned international recognition.
In 2025, the Airport was recognised as ‘Best Airport in Europe’, in the 2 to 5 million passenger category, at the ASQ Awards for providing exceptional customer service.
It also retained the Star UK Airport award at the Travel Bulletin Star Awards for the fourth consecutive year.
The Airport was named the ‘Overall Winner’ at the Routes World Awards 2024, marking the first time a UK Airport achieved this prestigious accolade.
Airline partners continue to invest in the Airport and easyJet will open a new three-aircraft base in March 2026.
Committed to a sustainable future, the Airport is on track to achieve Net Zero Carbon status by the year 2035 and has been recognised as a 'sustainability sector leader'.
The business has its own solar farm that can provide 100% of its electricity on a sunny day and it is making significant investments to transition its vehicle fleet to electric models.
Over recent years more than 46,000 trees have been planted on Airport-owned land to support its carbon offset activities and enhance biodiversity.
About the role
We are currently looking to recruit a highly motivated and flexible person to join our Samson team and support the operation of our Executive Jet Centre.
The successful applicant will be required to work closely with internal and external stakeholder to provide the safe running of the operation and to ensure delivery of exemplary customer experience.
Main responsibilities will include:
- Delivery of excellent customer service. Providing excellent customer care, and handling aircraft safely and efficiently to the highest standards of safety
- Providing Safety and Regulatory Compliance, ensuring safe governance and audits
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Manage all key safety and regulatory required documentation
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Ensure all essential ground equipment and maintenance safety compliance plans are in place
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To carry out financial processes using the companies system AirOps and SAP accounting
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Maintaining and building customer relations by developing a strong commitment to customer service whilst identifying and implementing improvement initiatives
Additional Criteria:
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Previous experience handling large aircrafts (70+ tonnes) and cargo movements
- Knowledge of weight and balance dispatch
- Proven experience of dealing with MOD, Civilian and Cargo movements ensuring preplanning and regulatory adherence
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Ability to liaise with key internal and external stakeholders
- Confident communicator with the ability to build effective relationships
- Strong administrative background and proficiency
- Ability to follow financial processes
- Driving License
Job Requirements
- Driving License required and access to a vehicle
Why come onboard?
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Free on-site car parking whilst at work
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Reduced parking charges Park & Fly
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Generous annual leave entitlement
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Access to contributory pension scheme
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Company Paid Life Insurance - Death in service
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Salary Sacrifice - Vehicle purchase scheme
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Tyne & Wear Metro season ticket
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Discounted car servicing and repairs
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Access to World Duty Free
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On-site occupational health support
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On-site physiotherapist
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Employee assistance programme support
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Subsidised private healthcare
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Cycle to work scheme
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Employee discounts at airport retail/ catering outlets
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Company and Performance related bonus scheme
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Subsidised membership to our on-site gym
Equal Opportunities Employer
Newcastle International Airport Ltd is an equal opportunities employer. We encourage applications from all backgrounds to ensure our team reflects the diversity of the communities we serve.
Applications are managed through the same fair and consistent recruitment process, and candidates are assessed on their skills, experience, and ability to successfully perform the role.
Please let us know if you require any additional support or adjustments made to the selection process or interview. We support employees who require additional support or adjustments, whether through ill-health, medical conditions, or living with disabilities.
Being part of the Disability Confident Commitment means that we want to ensure all our organisational policies and processes are accessible and inclusive to everyone. This includes our recruitment strategies, and we welcome applications from all prospective candidates.
NB: Should we receive sufficient interest in the role, please be aware it may close earlier than the original advertised closing date.
