unit manager Work, Jobs in cramlington (with Salaries)

Success Lead
National Learning Group —Metrocentre
- £28,000 - £32,000 a year
- Full-time
- Microsoft Excel
- Management
- English
- Free parking
Quick apply
Community Physiotherapy Clinical Manager
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —Seaton Delaval
- £57,528 - £64,750 a year
- Full-time
7h
Victim Liaison Officer
HM Prison & Probation Service —Alnwick
- £30,001 - £50,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Travel
- Annual leave
- Employee discount
Framework Manager
Assystem —Newcastle upon Tyne
- In-person
Head of Courts
HM Prison & Probation Service —Ashington
- £60,001 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Bachelor's degree
- Annual leave
- Employee discount
5d
Team Secretary
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —North Shields
- £25,760 - £27,476 a year
- Full-time
- Travel
- Human resources
- Typing
2d
Operational Contract Manager
Ministry of Justice —Morpeth
- £50,001 - £60,001 a year
- Full-time
- Hybrid work
- PMP
- Presentation skills
- Annual leave
Senior Change Manager
Durham University —Durham
- £47,389 - £56,535 a year
- Full-time
- Hybrid work
- University
- No degree
- Communication skills
- Annual leave
- Employee assistance programme
12d
Head of Function
HM Prison & Probation Service —Ashington
- £60,001 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Bachelor's degree
- Annual leave
- Employee discount
5d
Executive Chef
Aspens —Newcastle upon Tyne
- £41,000 a year
- Full-time
- Cooking
- School
Floor Team
Freight Island —Newcastle upon Tyne
- £12.75 an hour
- Part-time
- English
Quick apply
Customer Director
Taylor Wimpey —Sunderland
- Annual leave
- Employee discount
5d
Depot Supervisor
BGS Intelligent Door Solutions Ltd —Newcastle upon Tyne
- Up to £40,000 a year
- Full-time
- Computer literacy
- Free parking
- Health & wellbeing programme
Quick apply
7d
Project Engineer
Techflow Marine —Cramlington
- £32,000 - £38,000 a year
- Full-time
- AutoCAD
- System design
- Maths
- Life insurance
- Sick pay
Quick apply
Credit Controller
Equans —Newcastle upon Tyne
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Annual leave
Senior Clinical Pharmacist- Admissions
Gateshead Health NHS Foundation Trust —Gateshead
- £57,528 - £64,750 a year
- Full-time
7d
ER Advisor
Balfour Beatty —Newcastle upon Tyne
- Hybrid work
- Project management
- Human resources
- Communication skills
- Annual leave
13d
Barista
Starbucks —Gateshead
- Weekend availability
- Store discount
- Employee assistance programme
Head of Independent Reviewers Unit
Cabinet Office —Newcastle upon Tyne
- £69,308 - £74,129 a year
- Part-time
- Project management
- Presentation skills
- Leadership
- Annual leave
2d
Inventory Manager
Lawson Fuses —Newcastle upon Tyne
- Sales
- Bachelor's degree
- Continuous improvement
12d

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unit manager jobs near cramlington

Success Lead

National Learning Group -
Metrocentre

Quick apply

Job details

Permanent | Full-time
£28,000 - £32,000 a year

Benefits

Free parking
Casual dress
Company pension
Transport links
On-site parking

Qualifications

Microsoft Excel
Management
English
Data management
AI
Leadership
Teaching

Full job description

The Role

The Success Lead manages a multi-functional team of 6/7 staff who serve our cohort of around 1200 students and families as well as our 300+ strong tutor network. Servicing markets in the UK and Asia this vital role is focused on driving high levels of engagement, support and compliance in these vitally important groups.

This is a full-time, in-office role based near the Metro Centre in Gateshead.

The Person

This role would be ideal for a dynamic and experienced team manager, with a focus on high performance, continuous improvement and driving process efficiencies. You should also be comfortable analysing data trends, coaching and developing others, and collaborating across functions. This is an excellent opportunity to make a real difference in a small but rapidly scaling business.

Summary of Responsibilities:

Lead a team of support staff to deliver exceptional support and engagement to students, families and tutors.
Drive best-match allocations of students and tutors within SLA
Provide operational oversight for the international (Asia/TEFL) business unit
Accountable for driving Tutor Success, compliance and coordination through induction, training, and ongoing engagement.
Work closely with the People Team to ensure the active tutor pool meets forecast demand by subject, level, and availability window
Work closely with Revenue Operations to maintain financial integrity across allocations, lesson logging, and billing
Act as the senior escalation point for complex student, parent, or tutor matters
Use CRM data to identify bottlenecks, diagnose conversion drop-off points, and drive measurable improvements
Maintain compliance with safeguarding, data protection, and operational standards at all times
Coach and develop team members responsible for allocations, scheduling, and student engagement
Contribute to platform and process improvements, including the integration of AI and automation tooling where it improves operational outcomes
Maintain and promote a high-performance, high-accountability team culture

About National Learning Group

National Learning Group (NLG) is one of the UK's leading tutoring providers, delivering personalised 1-to-1 tuition to thousands of students every year through a network of vetted, managed tutors. We are a previous National Tutoring Awards winner and a consecutive finalist, working with private clients, schools, and local authorities nationwide.NLG has ambitious growth plans over the next 3 to 5 years, scaling its student volume, expanding into new service lines including alternative provision, and building out the operational and technology infrastructure needed to support that trajectory. The Success Lead will play a central role in delivering this growth.

Essential

2+ years in a lead or senior role within a high-volume fulfilment, customer success, or service delivery environment
Demonstrable experience managing SLAs and operational KPIs
Track record of using data (conversion, attendance, retention, utilisation) to identify and resolve bottlenecks
Experience leading, coaching and developing others
Strong CRM proficiency, including reporting and workflow configuration
Proven performance against quality and compliance standards
Confident escalation handling with parents, customers, or external stakeholders
Ability to operate calmly and decisively under operational pressure

Desirable

Experience in education, tutoring, or a regulated youth-facing environment
Experience acting as a Designated Safeguarding Lead (DSL) or significant exposure to high-level safeguarding leadership and complex case management in an educational or regulated youth-facing environment
Experience designing or improving onboarding or matching processes
Working knowledge of AI tooling applied to operational workflows (automation, prompt-based workflows, AI-assisted matching or triage)
Intermediate or above in Microsoft Excel
Experience supporting a business through scaling or operational transformation

Why This Role Matters

NLG is entering an ambitious growth phase backed by external investment, with clear plans to scale significantly over the next 3 to 5 years. Delivering that growth depends on the operational engine the Success Lead owns. This is a commercially significant role with a clear path to senior operational leadership as the business scales. The right candidate will be ambitious, accountable, and motivated by being measured on outcomes that directly drive the company's growth.

Competitive Salary - negotiable, depending on experience and fit
Flexible Holidays - 31 days (incl. bank holidays) plus the option to buy up to an additional 5 days holiday per year
Collaborative environment
Casual dress code
Free & on-site parking
Strong transport links
Company pension
Health Cash Back Plan
37.5 hours per week
Monday to Friday

Safeguarding

We are committed to safeguarding and promoting the welfare of children and young people. This post is subject to safer recruitment practices, including an Enhanced DBS check, satisfactory references, and pre-employment screening. As part of this process, all applicants will be required to complete a self-declaration of any criminal convictions, cautions, reprimands or other information that may be relevant to working with children.

Salary / Rate

£28,000 to £32,000 a year (DOE)

Reporting To

Operations Director

How to Apply:

If you’re ready to join a team that values dedication, collaboration, and excellence, we’d love to hear from you! The National Learning Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Types: Full-time, Permanent

Pay: £28,000.00-£32,000.00 per year

Application question(s):

Are you based in the North East of England?
What is your salary expectation?

Experience:

Leadership: 2 years (required)
Data management: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

unit manager jobs in cramlington

Success Lead

Community Physiotherapy Clinical Manager

Victim Liaison Officer

Framework Manager

Head of Courts

Team Secretary

Operational Contract Manager

Senior Change Manager

Head of Function

Executive Chef

Floor Team

Customer Director

Depot Supervisor

Project Engineer

Credit Controller

Senior Clinical Pharmacist- Admissions

ER Advisor

Barista

Head of Independent Reviewers Unit

Inventory Manager

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