Freight forwarding occupations Work, Jobs in Cramond, Edh (with Salaries)

Customer Service Associate
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Customer Service Associate

UPS -
Edinburgh

Apply Now

Job details

Permanent | Full-time

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Office
Computer skills
Communication skills

Full job description

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Location: Marken, Alexandra House, 21 Clifton Hall Road, Edinburgh, EH28 8PW

Work Schedule: Monday to Friday - 40 hours per week, various shift patterns, including weekend coverage when required

Job Purpose: To provide an enhanced level of Customer Services and operational support. Customer Service Associates will deal with shipment specific and other service-related issues.

Main Duties and Responsibilities:

Booking and processing requests within the Marken internal database, generating and verifying shipping documentation where applicable
Monitoring all shipments daily to ensure that shipments are collected and delivered within agreed time frames
Working with customers, internal and external, on a daily basis with the aim of developing an excellent working relationship
Working with shippers to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility
Liaise with all relevant departments within the Global and Domestic Marken network to ensure that all customer requirements are met
Working with all Marken offices and Local Service Providers to ensure logistics transfer is handled efficiently thus meeting desired turnaround times
Entering clinical trial sites into the Marken internal database
Answering and dealing with general telephone and email requests
Preparing, verifying and distributing country specific project documentation
Attending customer meetings and teleconferences when required

Specialised Knowledge and Requirements:

Skilled in the use of Microsoft Suite - Excel, Word, and Outlook
Good working knowledge of computers - Internet/Intranet, Teams
Thorough understanding of Aviation and Airline networks
Excellent communication skills with the ability to influence others
Team player mentality with the ability to work on own initiative
Excellent problem solving and prioritization skills
Flexibility in working hours, including weekend coverage as required

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Apply Now

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