Outbound customer service representative Work, Jobs in Cranbrook, Ken (with Salaries)

Customer Service Representative
Wynsdale Group Ltd —Faversham
- From £12.71 an hour
- Overtime
- Sales
- Customer service
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
4h
Outbound Customer Service Representative
Roar Consultancy —Maidstone
- £19,000 - £25,000 a year
- 8 hour shift
- Bar
- Customer service
- Paid training
Quick apply
Sales Development Representative
BT Local Business —Eastbourne
- Full-time
- Sales
- Business development
- Data entry
- Store discount
- Work from home

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Customer Service Representative

Wynsdale Group Ltd
Faversham

Quick apply

Job details

Permanent | Full-time
From £12.71 an hour
4 hours ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Additional leave
Company pension
Company events
Private medical insurance
On-site parking

Qualifications

Sales
Customer service
Filing
Administrative experience
Waste management
Phone etiquette
Communication skills

Full job description

Job Summary

Wynsdale Environmental are a leading independent national provider of sustainable waste management solutions across the UK. We deliver exceptional service across all business sectors including retail, hospitality, manufacturing, healthcare, distribution and facilities management plus regional and local authorities.

Our environmental services division provide a complete range of services for commercial and domestic clients which include emergency waste removal, specialist cleaning, infection control, pest control services, estate management, property care, grounds maintenance and events management.

We also provide a rapid response waste clearance service across Kent and the South East which can be a single item collection to a full site clearance.

We are licensed to carry and dispose of all commercial waste streams and are Trading Standards Checked (K0484), ISO 9001 45001 & 14001 accredited, Trust Mark Approved, Registered HIA (Home Improvement Agency) and SSIP (Safe Systems in Procurement) accredited.

The Role:

The purpose of this role is to support our outsourced and self-delivered waste clearance division.

We're looking for an experienced Customer Service Representative to help support our team. The ideal candidate for this position is required to have excellent communication skills both written and verbal, and be someone who can multi-task effectively with strong attention to detail.

They will be capable of handling objections and negotiating with confidence; be someone with strong administrative skills combined with a positive can-do attitude and the flexibility to adapt to different work types ensuring our customers get the best possible experience.

Experience within the waste management/environmental sectors would be beneficial but not crucial as full training will be given.

Responsibilities:

Handling and processing new queries/enquiries from customers via inbound/outbound calls and other multi communication channels
Interacting with customers by answering questions and directing them to the appropriate department or colleague
Complaint handling and resolving any issues
Supporting field-based service staff and management team
Liaising with subcontractors
Managing company correspondence, including phone calls and emails
Updating customer records, project folders and databases
Raising sales invoices to customers and processing supplier invoices
Ensuring that monies are collected from customers and that any overdue monies are reported to the management team
Filing company documentation and maintaining accurate records

Experience/Skills/Attributes:

Experience in a customer service/inbound sales role
Excellent communication skills with a good phone manner building rapport, listening to customers and demonstrating empathy
Capable of handling objections and negotiating with confidence
IT capable and being comfortable/proficient on different software packages
A team player committed to creating an excellent customer experience
Flexibility to adapt quickly to new challenges
Highly motivated self-starter with a can-do attitude
Well organised
Accurate and diligent
Client focused

Due to the location of the office and the lack of public transport your own transport would be necessary.

Job Type: Full-time

Benefits:

Additional leave
Casual dress
Company events
Company pension
Free parking
Health & wellbeing programme
On-site parking
Private medical insurance

Schedule:

Monday to Friday
Overtime
Weekend availability

Work Location: In person

Pay: From £12.71 per hour

Benefits:

Casual dress
Company pension
Health & wellbeing programme
On-site parking
Private medical insurance

Work Location: In person

Quick apply

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Customer Service Representative