Application analyst Work, Jobs in Cranham, Gtl (with Salaries)

Application Support Analyst
Clarksons —London
- Data analysis skills
- Analysis skills
- Continuous improvement
14d
Primavera P6 Application Analyst
Leonardo UK Ltd —Basildon
- £50,000 - £70,000 a year
- Full-time
- Hybrid work
- Agile
- Flexible schedule
- Referral programme
Application Support Analyst
Commercial Services Group —West Malling
- £25,948.96 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
7d
Support Analyst
Elexon —London
- £45,000 a year
- Hybrid work
- Continuous improvement
- Communication skills
4d
Application Support Analyst
Talan —London
- Full-time
- Communication skills
Quick apply
Test Analyst
Oliver's Travels —London
- £40,000 - £45,000 a year
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
Quick apply
3d
Graduate Business Improvement Analyst
SS&C Technologies —Basildon
- Full-time
- Customer service
- Bachelor's degree
- Organisational skills
Salesforce Application Support Analyst
Business Systems —London
- £50,500 a year
- Full-time
- Hybrid work
- Salesforce
- Communication skills
- Annual leave
- Life insurance
Quick apply
4d
Fraud Analyst (Revenue Protection), 12-Month Fixed-Term
Spotify —London
- Full-time
- Data analysis skills
- Analysis skills
- Machine learning
- Work from home
Data Analyst Project Intern (TikTok Shop - FMCG) - 2026 Start (BS/MS)
TikTok —London
- Data analysis skills
- Master's degree
- Bachelor's degree
IT Support Engineer (1st to 2nd Line Progression)
3Gi Technology Ltd —Brentwood
- £28,000 - £32,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Sick pay
Quick apply
Data Analyst Project Intern (TikTok Live) - 2026 Start (BS/MS)
TikTok —London
- Master's degree
- Bachelor's degree
- Internship
Credit Analyst
Monzo —London
- £59,100 - £79,900 a year
- Remote
- Analysis skills
- Communication skills
- School
- Work from home
- Flexible schedule
Application Support Analyst (PA26Q3ASJH102)
SS&C Technologies —London
- Weekend availability
- Spanish
- English
- Databases
Nova Reporting Analyst
Mid and South Essex NHS Foundation Trust —Southend-on-Sea
- £39,959 a year
- Full-time
7d
Financial Analyst, Portfolio Valuation and Fund Advisory Services (Structured Products), 2026 Graduate - London
Houlihan Lokey —London
- Full-time
- In-person
- Leadership
KYC Analyst - SPVs / Funds / Trust
Delta Capita —London
- Full-time
- Hybrid work
- Communication skills
- Banking
Quick apply
Test Analyst
Goaco —Dartford
- £41,000 - £45,000 a year
- Full-time
- Java
- Analysis skills
PMO Governance Analyst
Broadridge —London
- Full-time
- Microsoft Powerpoint
- Data analysis skills
- No degree
Business Analyst
Zaizi —London
- £70,000 - £85,000 a year
- Hybrid work
- Continuous improvement
- APIs
- Annual leave
- Work from home
Quick apply

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Application Support Analyst

Clarksons -
London

Apply Now

Job details

Permanent
14 days ago

Qualifications

Technical troubleshooting
Stakeholder collaboration
Stakeholder liaison
Incident queue management
IT service management
Ticket management
Incident documentation
Data analysis skills
Internal department liaison
Analysis skills
Service restoration
Continuous improvement
Staff training
Risk management
Technical support incident logging
Technical writing
ServiceNow
Customer support
Problem management
Customer interaction
Application support
Incident log maintenance
Communication skills

Full job description

Role Summary

We’re looking for a proactive and technically skilled Application Support Analyst to join our IT team based in our London office. In this vital role, you will provide first- and second-line support for the Clarksons’ Digital key applications and systems, ensuring high-quality service delivery to our users.

If you’re a motivated IT professional with a strong User-service ethos and a passion for solving problems, we’d love to hear from you. This is an excellent opportunity to contribute to the development, maintenance, and enhancement of business-critical systems that support our internal stakeholders. This is a varied and rewarding position that offers the chance to play a crucial role in modernising and supporting digital services across the Clarksons’ brokerage.

Key Responsibilities

Product Success and Training

Provide clear, professional, and empathetic support for Users contacting the Support Desk.

Regularly monitor and review User feedback and ticket trends to improve User experience.

Support process improvements to improve user experience.

Conduct user onboarding and training

Create the internal knowledge base by documenting user guides, FAQs, resolutions, best practices, and troubleshooting guides.

Support & Issue Resolution

Provide first and second level support, handling queries raised by users

Provide remote and on-site support for users and systems

Investigate, categorise, and diagnose user issues, ensuring efficient and accurate resolution.

Act as a bridge between first-line support and technical/operational teams, escalating complex issues where necessary.

Manage and track User cases and incidents, ensuring they are resolved efficiently within agreed SLAs.

Maintain detailed records of investigations and resolutions for reporting and analysis.

Participation in problem management & major incident management, as required.
Conduct audits on accounts/AD groups, including cleaning up leavers and users with revoked access.
Support system outages by raising issues, performing high-level analysis, and keeping stakeholders informed.
Offer testing for initiatives such as black building and DR scenarios.
Implement a status page solution for incident updates.

Collaboration & Stakeholder Engagement

Work closely with cross-functional teams to ensure effective resolution of cases and incidents.

Liaise with external managed service providers to support issue resolution and continuous improvement.

Provide clear and concise communication to users regarding issue status and expected resolutions.

Conduct regular training sessions for the support team to keep them updated on new features and best practices.

Process Improvement

Identify opportunities to improve workflows, efficiency and User experience in handling issues and queries.

Standardise communication on release/maintenance across products.

Ensure adherence to industry regulations and internal IT governance policies and processes when managing cases and incidents.

Generate reports and insights on recurring issues, trends, and areas for improvement.

Continuously identify and analyse potential issues and emerging trends mitigating risks proactively.

Maintain the internal knowledge base by documenting FAQs, user guides, resolutions, best practices, and troubleshooting guides.

Creation of common practices and participation in knowledge-sharing forums and communities across Clarksons

Skills & Experience

Exceptional User facing skills with effective listening and communication (written and verbal) skills with the ability to engage effectively with technical and non-technical stakeholders.

Excellent problem-solving and analytical skills, with attention to detail.

Hands-on experience with ITSM tools such as ServiceNow or equivalent platforms.

IT Service Management experience across incident management, problem management and change management.

Service support/analyst background.

Ability to document triage procedures and best practices to enhance support efficiency.
ITIL V 3 or Above

Apply Now

Refine Your Search

application analyst jobs in cranham, gtl

Application Support Analyst

Primavera P6 Application Analyst

Application Support Analyst

Support Analyst

Application Support Analyst

Test Analyst

Graduate Business Improvement Analyst

Salesforce Application Support Analyst

Fraud Analyst (Revenue Protection), 12-Month Fixed-Term

Data Analyst Project Intern (TikTok Shop - FMCG) - 2026 Start (BS/MS)

IT Support Engineer (1st to 2nd Line Progression)

Data Analyst Project Intern (TikTok Live) - 2026 Start (BS/MS)

Credit Analyst

Application Support Analyst (PA26Q3ASJH102)

Nova Reporting Analyst

Financial Analyst, Portfolio Valuation and Fund Advisory Services (Structured Products), 2026 Graduate - London

KYC Analyst - SPVs / Funds / Trust

Test Analyst

PMO Governance Analyst

Business Analyst

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