1st line support Work, Jobs in cranleigh, sry (with Salaries)

IT - 1st Line IT Technical Support
Global 4 Communications Limited —Horsham
- Full-time
- Referral programme
Quick apply
1st Line Helpdesk Analyst
FluidOne —Woking
- £28,000 - £31,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Work from home
- Employee assistance programme
Quick apply
IT Support Technician
Salutem Care & Education —Billingshurst
- £12.71 - £13.00 an hour
- Communication skills
- School
IT Support Technician
OneTouchServices —Bagshot
- £26,000 - £30,000 a year
- Full-time
- Customer service
- Windows
- In-person
Quick apply
4d
1st/2nd Line IT Support Engineer - Farnborough
Microbyte Solutions Ltd —Farnborough
- Full-time
- Azure
- Customer service
- Microsoft Office
Quick apply
6d
First Line Support / Helpdesk Engineer - Hybrid
Uptime Solutions —Crawley
- Full-time
- Windows
- Microsoft Office
- Analysis skills
11d
1st Line Support / Helpdesk Engineer - Hybrid
Uptime Solutions Ltd —Crawley
- £24,000 - £26,000 a year
- Full-time
- Windows
- Microsoft Office
- Analysis skills
Quick apply
1st Line Support Analyst
FluidOne —Camberley
- £25,000 - £30,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Customer service
- Employee assistance programme
Quick apply
3d
Trainee IT Support Engineer
Uptime Solutions Ltd —Crawley
- £24,000 - £25,000 a year
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
IT Apprentice
QA Apprenticeships —Worthing
- £17,350 a year
- Full-time
- Customer service
- In-person
- Communication skills
- Sick pay
4d
Manufacturing Apprentice Technician
Ricardo UK —Shoreham by Sea
- £17,000 a year
- Full-time
- English
- Microsoft Office
- In-person
- Free parking
Quick apply
4d
2nd Line Support Analyst
FluidOne —Camberley
- £30,000 - £35,000 a year
- Full-time
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
Quick apply
IT Support Engineer
GreatFind Recruitment —Surbiton
- £24,420 - £32,000 a year
- Full-time
- Customer service
- Computer networking
- IT
- Free parking
Quick apply
11d
Technology Service Desk Engineer
Nuffield Health —Epsom
- Part-time
- Hybrid work
- Maintenance
- Analysis skills
- Bachelor's degree
- Employee discount
- Gym membership
Head of Pre-Prep
Bursary —Sandhurst
- Full-time
- School
2d
Highway Maintenance Officer
Surrey County Council —Guildford
- From £33,552 a year
- Maintenance
- IT
- Communication skills
- Employee assistance programme
- Employee discount
12d
Customer Service Advisor
Telecom Acquisitions Ltd. —Horsham
- Full-time
- Customer service
- Phone etiquette
- Employee discount
Quick apply
Satellite Operations Supervisor
Babcock International —Bordon
- Full-time
- Management
- Engineering
- Supervising experience
- Annual leave
Children's Residential Worker
Surrey County Council —Guildford
- £30,647 - £32,867 a year
- 12 hour shift
- Microsoft Outlook
- English
- Maths
- Annual leave
- Employee assistance programme
Pricing Innovation Analyst
1st Central —Haywards Heath
- £40,000 - £46,000 a year
- Hybrid work
- Analysis skills
- IT
- Communication skills

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IT - 1st Line IT Technical Support

Global 4 Communications Limited -
Horsham

Quick apply

Job details

Permanent | Full-time

Benefits

Additional leave
Company pension
Paid volunteer time
Referral programme

Full job description

Salary Depending on experience

Hours: Monday to Friday, Shift pattern 8:30 am - 5:30 pm

Holiday: 25 days + Bank holidays

Office Location: Horsham, West Sussex

Who are Global 4?

We're not your average Managed Services Provider. With an impressive 5-star Trustpilot rating and ISO 9001 and 27001 accreditations, we're at the forefront of innovation. We're adding new clients to our family constantly, all while nurturing our existing ones who are thrilled with our service. Now, we're expanding our dynamic team and seeking driven, dedicated individuals to join us on our journey. If you're yearning for a fresh opportunity and meaningful rewards, your time to shine is now - join Global 4!

Global 4 are also proud to be an Equal Opportunities and a Living Wage Foundation employer.

What Will You Be Doing?

Work with the Technical Team acting as a single point of contact for IT issues, changes and queries.
Deliver training sessions, and programmes (typically one to one) to end users.
Receiving, logging and managing calls from customers via telephone, online portal, email and instant messaging.
1st line end user support - troubleshooting of IT related problems.
Troubleshoot networking and infrastructure issues and escalating when appropriate.
If appropriate escalate unresolved calls to other members of the Client Experience Team or third parties.
Log all calls in the Service Desk Call Logging system.
Monitoring of customers systems using remote monitoring and management tools
Performing daily checks of systems and services and reporting on the condition of these.
Take full ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely, courteous and professional manner.
Maintain a high standard of customer service for all support queries.
Publishing support documentation to assist other members of the Technical or Client Experience Team or customers with requests for information & provide training if required.
Liaise and work with external technical support teams where appropriate.
Working with other members of the Client Experience Team to ensure all customer services are monitored and ensuring the team know when to escalate or action alerts.
Raise deficiencies in process and procedure with the Technical Team Lead or Client Experience Manager as soon practicably possible.

What do we need from you?

Consistent quality focus and resolution discipline.
Experience stabilising customer faults, escalations, and conflict.
Clear technical communication with customers and partners
Strong documentation accuracy and process adherence.
Structured workload management in high-volume environments.
Professional, presentable, approachable and courteous.
Excellent telephone manner.
Attention to detail and ability to listen and learn.
Tenacious and willing to go the extra mile.
Ability to develop technical and client experience skills in line with the services offered by the business.

What benefits will you receive?

50% off our Broadband & Utility packages, completely free after two years
£1,000 Refer A Friend Scheme
33 days holiday allowance including bank holidays
5 additional days leave granted based upon length of service
£250 Bright Ideas Scheme
Kudos Employee Recognition Scheme - Including Days Out
Buy & Sell holiday allowance scheme
Death in service benefit
Pension scheme
Eye care vouchers
Friday fridge
Paid Charity leave

Quick apply

Refine Your Search

1st line support jobs in cranleigh, sry

IT - 1st Line IT Technical Support

1st Line Helpdesk Analyst

IT Support Technician

IT Support Technician

1st/2nd Line IT Support Engineer - Farnborough

First Line Support / Helpdesk Engineer - Hybrid

1st Line Support / Helpdesk Engineer - Hybrid

1st Line Support Analyst

Trainee IT Support Engineer

IT Apprentice

Manufacturing Apprentice Technician

2nd Line Support Analyst

IT Support Engineer

Technology Service Desk Engineer

Head of Pre-Prep

Highway Maintenance Officer

Customer Service Advisor

Satellite Operations Supervisor

Children's Residential Worker

Pricing Innovation Analyst

I want to receive the latest job alerts for 1st line support in cranleigh, sry

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