Customer service manager Work, Jobs in Cranleigh, Sry (with Salaries)

Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
2d
Customer Experience Team Leader
Worthing Homes —Worthing
- £34,533 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
6d
Customer Service Manager - Hospitality Airport Lounge
BaxterStorey UK —Hounslow
- £39,499.20 a year
- Full-time
- Hospitality
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Customer Relationship Manager
Barchester Healthcare —Guildford
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Quick apply
Counter Manager - Gatwick South
Benefit Cosmetics UK —Gatwick Airport
12d
Customer Care Manager (6 month FTC)
Asahi UK —Woking
- Full-time
- Communication skills
12d
Customer Account Operations Manager
Civil Aviation Authority —Gatwick Airport
- Up to £60,000 a year
- Full-time
- Hybrid work
- Project management
- Presentation skills
- Continuous improvement
- Annual leave
- Gym membership
7d
Business Development Manager (BDM) - Guildford - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Guildford
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Counter Manager - Crawley
Benefit Cosmetics UK —Crawley
Team Leader - Rent Arrears
LRG —Worthing
- Hybrid work
- Customer service
- Analysis skills
- Supervising experience
Quick apply
Customer Delivery Manager Service
Johnson Controls —Sunbury
- Full-time
- Management
- Customer service
- Leadership
- Employee assistance programme
- Referral programme
8d
Business Development Manager (BDM) - Brighton - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Brighton
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Regional Customer Support Manager
Greenshields JCB —Farnham
- Driving
- Construction
- Communication skills
14d
Client Services Manager
Eurofins UK Clinical Diagnostics —Guildford
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Free parking
- Annual leave
Quick apply
5d
Service Delivery Manager
FluidOne —Camberley
- Analysis skills
- Computer networking
- Employee assistance programme
Business Development Manager (BDM) - Worthing - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Worthing
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Regional Operations Director - Places Leisure
Places for People —Camberley
- £80,000 - £90,000 a year
- Contracts
- Leadership
- Annual leave
- Employee discount
Counter Manager - Kew Gardens
Benefit Cosmetics UK —London
13d
Patient Services Manager
Nuffield Health —Guildford
- Up to £42,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Organisational skills
- Employee discount
- Gym membership
GENERAL OPERATIONS MANAGER – MULTI-SITE CAFÉ & HOSPITALITY GROUP
Harbar Ltd —Felpham
- £26,527.55 - £33,000.00 a year
- Weekend availability
- Hospitality
- Management
- Sales
Quick apply
12d

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customer service manager jobs near cranleigh, sry

Customer Service Manager

Lumina Rose Consulting
Woking

Quick apply

Job details

Permanent | Full-time
£40,000 - £60,000 a year
2 days ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Management
Logistics
English
Supervising experience
Project management
Communication skills

Full job description

Role Overview

My client is seeking a Customer Service Manager to join a quiet, considered homeware brand. Reporting into senior leadership, you will lead and professionalise the customer service function, embedding a leadership culture, strengthening foundations across people, process and systems, and delivering excellent customer experiences that reflect our brand. This is a senior hire responsible for day‑to‑day business management activities and for driving the strategic changes needed as the business scales.

Hybrid, with some onsite presence (~3 days per week)

Key Responsibilities

Lead and manage the customer service team and any PAs/administrative resources; ensure roles, responsibilities and execution are clear and effective.
Drive business management activities across customer service: operational governance, leadership structure, and decision frameworks that support consistent delivery.
Shape and implement organisational design and leadership culture for the customer function; advise and work with senior leaders on structure, accountabilities and resource planning.
Provide strategic support: translate leadership priorities into clear programmes of work and ensure timely execution and delivery.
Project and resource planning: scope, prioritise and track projects and cross‑functional initiatives affecting customer outcomes.
Budget tracking and financial oversight for the customer service area; ensure efficient use of resource and deliver against agreed budgets.
Oversee third‑party relationships and supplier performance where applicable (logistics, contact centre vendors, etc.).
Ensure operational delivery against service expectations (response times, resolution SLAs, proactive comms) and drive continuous improvement.
Monitor customer feedback and performance data; use insights to reduce repeat contacts, refunds and complaints and to inform product, packaging and operations teams (e.g., damage‑on‑arrival, installation queries).
Ensure the PA(s) and support staff are delivering required tasks, and provide coaching and development to frontline and management staff.

Experience & Skills Required

Significant experience at consultant / senior manager / MD / Head of function level, ideally with advisory consultancy or PMO background; proven experience advising on organisational design and operations.
Experience working with multinationals or scaling retailers, and familiarity with the interplay between operations, finance and customer systems/data flows.
Demonstrable track record of driving operational change, creating governance, and delivering against KPIs in a customer‑facing environment.
Strong programme and project management skills: resource planning, budget control, prioritisation and delivery focus.
Commercially minded with experience reducing cost‑to‑serve through self‑serve, process improvements and root‑cause fixes.
Excellent stakeholder management and communication skills; ability to work with senior leaders and across Product, Ops, Logistics and Finance.
Experience of establishing and monitoring meaningful performance metrics and translating them into actions.
Previous experience in furniture, homeware or a related retail sector is highly desirable but not essential.

What's on offer

A senior role within a thoughtful, growing brand with a clear, design‑led ethos.
Opportunity to shape a customer function and leadership structure at a pivotal stage of growth.

Pay: £40,000.00-£60,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: Hybrid remote in Woking GU21 4XS

Quick apply

Refine Your Search

customer service manager jobs in cranleigh, sry

Customer Service Manager

Customer Experience Team Leader

Customer Service Manager - Hospitality Airport Lounge

Customer Relationship Manager

Counter Manager - Gatwick South

Customer Care Manager (6 month FTC)

Customer Account Operations Manager

Business Development Manager (BDM) - Guildford - Circa 41k Package - 53k OTE Uncapped

Counter Manager - Crawley

Team Leader - Rent Arrears

Customer Delivery Manager Service

Business Development Manager (BDM) - Brighton - Circa 41k Package - 53k OTE Uncapped

Regional Customer Support Manager

Client Services Manager

Service Delivery Manager

Business Development Manager (BDM) - Worthing - Circa 41k Package - 53k OTE Uncapped

Regional Operations Director - Places Leisure

Counter Manager - Kew Gardens

Patient Services Manager

GENERAL OPERATIONS MANAGER – MULTI-SITE CAFÉ & HOSPITALITY GROUP

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