Are you a forward-thinking, experienced HR professional ready to take full ownership of the people function and develop it into something truly impactful? Do you bring a strong commitment to people services and talent development, balanced with a meticulous approach to HR compliance?
If so, this role may be for you!
We are looking for a talented and ambitious Director of People & Culture to join our team and become a key part of our successful and growing company. This is a genuinely exciting opportunity as you will have the scope, the support and the platform to shape our people strategy from the ground up, impacting more than 7k people across the UK.
About The Role
As the Director of People & Culture, you will provide both strategic vision and hands-on leadership. You will be the go-to HR expert for both our head office team and our network of franchise owners from across the UK.
In this pivotal role, you’ll drive organisational culture, talent development, employee engagement and retention, while fostering an environment of excellence and compliance.
You will partner closely with franchise owners and internal stakeholders to align our HR practices with the company’s mission and values whilst also being pivotal in the guidance and sharing of advice on overseas recruitment. This role is both strategic and operational, requiring a proactive leader who can enhance our People & Culture function while maintaining full involvement in day-to-day HR activity.
This role sits on Caremark Limited’s Senior Leadership Team.
What you’ll be doing
Reporting into the CEO, and with a direct report of an HR Co-ordinator, you will be responsible for driving the overall strategy for the People and Culture Department. Key responsibilities include:
-
Partner with senior leadership to strategise the direction of Caremark Limited’s culture, maintain the excellent alignment to our values, whilst ensuring continual improvement.
-
Deliver expert HR guidance across a wide range of people matters for both Head Office and our network of Franchise Owners, utilising the expert advice of external suppliers where necessary.
-
Lead end-to-end recruitment activity for head office.
-
Develop and champion best-in-class hiring practices across the franchise network, providing toolkits, templates and training to support franchise owners in recruiting effectively and compliantly.
- Manage key stakeholder relationships ensuring recruitment processes are optimised in terms of time and cost efficiencies for both head office and our network.
-
Manage overseas recruitment activity in collaboration with specialist external advisors, navigating the complexities of international hiring compliantly and with confidence.
-
Keep the business and our franchise network fully compliant with UK employment law and HR best practice.
-
Liaise with the Director of Training and Compliance to develop and maintain HR policies, procedures and frameworks that are clear, current and fit for purpose.
-
Monitor changes in employment law and proactively communicate their impact to both head office and franchise owners.
-
As part of the Senior Leadership Team, contribute to the strategy and overall direction of the business.
What we’re looking for
-
Experienced Leader in People & Culture
-
Strong working knowledge of UK employment law
-
Ability to operate at a Senior Level
-
Previous experience in a multi-site or franchise environment
-
CIPD Level 7 or working towards
-
Knowledge of Overseas Recruitment a bonus
This is an exceptional opportunity for an HR leader ready to make a significant impact in a dynamic and growing organisation. If you’re passionate about people and culture and want to be part of a team that values trust, compassion, and excellence, we encourage you to apply!
About Caremark
Caremark is one of the largest UK home care franchisors, with over 150 franchise offices operating across the UK and internationally. Our franchisees work at the heart of their communities, delivering personalised care in customers’ homes, from a little extra help with daily life through to more complex care such as Dementia support.
With a reputation for excellence since our inception in 2005, Caremark has grown into one of the UK’s leading providers of home care services.
Award-Winning Franchisor | Top 5 Elite Franchise Top 100 (2026)
We’re proud winners of the British Franchise Association HSBC Franchise of the Year and ranked Top 5 in the Elite Franchise Top 100 (2026). Our success is built on strong values, effective systems, and a genuine commitment to supporting our franchise network.
Why join Caremark?
At Caremark, we believe a great workplace culture drives exceptional results. Everything we do is guided by our six core values:
Positive | Compassionate | Accountable | Trustworthy | Honest | Supportive
You’ll be empowered to make a real difference in a supportive, values-led environment, where your expertise is respected and your development is prioritised.
Benefits
-
33 days holiday (including bank holidays)
-
5 paid volunteering days per year
-
Annual personal development budget
-
Private medical insurance
-
Life insurance cover
-
Company pension scheme
-
Free wellbeing counselling programme & support
-
Ongoing training and development opportunities
-
Business travel expenses
-
Flexi-time- start between 08:00 and 10:00 and finish between 16:00 and 18:00
Apply now and become a key contributor to our Team.
Required Criteria
-
Experienced Leader in People & Culture
-
Strong working knowledge of overseas recruitment
Desired Criteria
-
CIPD Level 7 or working towards
Skills Needed
About The Company
Caremark is one of the largest UK home care franchisors with over 140 franchise offices in the UK. Our franchisees operate in the heart of their communities as passionate ambassadors of personalised care in customers’ homes. With a reputation for excellence since 2005, we have grown to become one of the leading UK providers of home care services.
Join our passionate team and help us expand Caremark’s reach to improve the lives of thousands of customers across the UK. We’re looking for talented individuals to help us develop our brand, strengthen our presence, and cultivate a positive and supportive company culture.
Find your perfect fit with opportunities at our head office in Worthing, West Sussex or in one of our regional field-based roles. Browse our open positions and discover how you can be part of the Caremark family. As the master franchisor, Caremark Limited supports our network of over 140 independent offices across the UK.
Company Culture
We are Positive:
We embrace a positive mindset and inspire optimism amongst our colleagues. We continually question how our outlook and reactions affect our colleagues, striving for contagious positivity. With a can-do attitude we uplift and cultivate an environment where creativity thrives, challenges are opportunities, and success is shared.
We are Trustworthy:
We hold trust as our foundation, nurturing it through honesty, reliability, and consistency in our actions and relationships. By prioritising transparency and mutual respect, we place trust in our colleagues and respect the trust placed in us. With consistency, we create a safe, collaborative environment.
We are Honest:
We uphold honesty as a non-negotiable principle, committing to truthfulness, transparency, and integrity in our interactions and decisions. By demonstrating unwavering honesty, we build trust, credibility, and lasting relationships, fostering an environment where openness and accountability flourish.
We are Compassionate:
At the heart of our actions and decisions lies compassion, driving us to understand, empathise, and act with kindness towards all, fostering an environment where everyone feels seen, heard, and valued.
We are Accountable:
We uphold accountability as a cornerstone of our integrity, taking ownership and responsibility of our actions, decisions, and their outcomes. Through transparency and a no-blame culture, we build trust and drive excellence. We self-reflect and are continually learning.
We are Supportive:
We are supportive colleagues, and we foster an environment where collaboration is the norm, working together towards common goals and sharing in collective successes. With active listening, continual development and constructive guidance, we can all reach our fullest potential. We celebrate in each other’s success.
Company Benefits
Flexi time (start between 8am – 10am/ finish between 4pm-6pm)
1 Day working from home each week
Private Medical Insurance
Annual Personal Development Budget
5 Paid Volunteering Days per year
33 days of holiday (Inclusive of bank holidays)
Life Insurance cover
Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Flexible schedule, Office perks, Employee development programs, Employee discounts, Free parking, Free work laptop, Referral bonus, Life insurance, Employee Assistance Scheme, Wellbeing Scheme, Blue Light Card, Work With Charities, Social Opportunities, Employee of the Month, Hybrid Working, Culture of recognition, Access to Health & Wellbeing app, Staff celebration events
Salary
Up to £75,000.00 per year
