help desk analyst Work, Jobs in cranleigh, sry (with Salaries)

Customer Service Desk Analyst
M Group —Farnborough
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
3d
Application Support Analyst - 6-12 month FTC
Ricardo —Shoreham by Sea
- English
- Java
- IT
10d
Data Analyst Apprenticeship - Heathrow Shared Apprenticeship Scheme
K10 Apprenticeships —Hounslow
- £14.80 an hour
- 8 hour shift
- Data analysis skills
- SQL
- Communication skills
Quick apply
Service Centre Team Leader
M Group —Farnborough
- Rotating shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
5d
Senior Product Manager - Growth & Welcome Experience
Tails.com —Richmond
- Call to connect
- Hybrid work
- Machine learning
- IT
- AI
- Employee discount

I want to receive the latest job alerts for help desk analyst in cranleigh, sry

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

help desk analyst jobs near cranleigh, sry

Customer Service Desk Analyst

M Group -
Farnborough

Apply Now

Job details

3 days ago

Benefits

Company pension
Employee discount

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Computer literacy
Microsoft Office
Customer support

Full job description

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Service Desk Analyst (Customer Service Helpdesk) – Farnborough Business Park (Office based role) – 4 days on / 4 days off shift pattern (7am–7pm / 7pm–7am rotating). Customer service, triaging, inbound call handling, scheduling, 1st point of contact.

What you’ll do:

Act as the 1st point of contact for incidents, requests and queries via telephone, email, B2B and customer portals
Log incidents, requests and queries via a dedicated online customer portal
Provide excellent customer service and regular updates to meet agreed expectations
Coordinate and schedule Engineers or Field Engineering resources to customer sites
Maintain incident ownership through to resolution and meet SLA targets
Liaise with suppliers or vendors and escalate where necessary to ensure timely resolutions

Who you are:

Passionate about customer service and communication, acting as the first point of contact for IT-related issues, requests and incidents. This is a customer support role and not a technical troubleshooting position. Experience in customer service, retail, coordination or administration is welcomed, and training will be provided. You are willing, flexible, and proficient in Microsoft Office programs.

Key requirements:

Customer service, administration, coordination, retail or similar experience in a demanding environment
Computer literate with Microsoft Word, Excel, Outlook and Teams
Call handling or telephone-based customer service experience
Ability to work both independently and as part of a team
ITIL awareness (desirable but not essential)
Ability to commute to the Farnborough office

What we offer:

At Telent, we’re committed to creating an inclusive culture where everyone feels valued, supported, and able to thrive. We welcome applicants from all backgrounds and encourage diverse perspectives across our teams.

The additional benefits with this role:

26 days holiday, plus public holidays, and the option to buy or sell days annually
Company pension scheme
A range of family friendly policies
Occupational health support and wellbeing Portal
Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.

We are guided by our values and behaviours:

Be Inclusive
Take Responsibility
Collaborate
Be Customer-focussed

Join us and help deliver critical infrastructure projects that make a real difference.

It’s an exceptional time to be a part of M Group.

#TelentTS IND3

Apply Now

Refine Your Search

help desk analyst jobs in cranleigh, sry

Customer Service Desk Analyst

Application Support Analyst - 6-12 month FTC

Data Analyst Apprenticeship - Heathrow Shared Apprenticeship Scheme

Service Centre Team Leader

Senior Product Manager - Growth & Welcome Experience

I want to receive the latest job alerts for help desk analyst in cranleigh, sry

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected