Helpdesk manager Work, Jobs in Cranleigh, Sry (with Salaries)

Helpdesk Technician (1st line)
Cygnet IT Services CIC —Wallington
- £27,000 - £27,500 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
11d
Operational IT Manager
Arena Racing Company —Lingfield
- £35,000 - £45,000 a year
- Full-time
- Hospitality
- Hotel experience
Vacancy Project & Helpdesk Administrator
Mitie —Harmondsworth
- £35,000 a year
- Full-time
- Microsoft Excel
- PMP
- Project management
12d
Helpdesk Technician
FluidOne —Woking
- Customer service
- Windows
- Microsoft Office
- Employee assistance programme
Payroll Specialist - 12 month FTC
BDO —Gatwick Airport
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Flexible schedule
- Sick pay
Performance & Data Manager - Sky Spaces
Emcor —Isleworth
- Full-time
- Microsoft Powerpoint
- Customer service
- Leadership
- Employee assistance programme
- Referral programme
Quick apply
Bank Maintenance Assistant
St Peter & St James Hospice —Lewes
- £24,856 - £25,168 a year
- Part-time
- Maintenance
- Driving
- Organisational skills
9d
IT Engineer
Class Technology Solutions Ltd —Guildford
- £32,000 - £35,000 a year
- Full-time
- Azure
- Travel
- IT
- Annual leave
- Employee assistance programme
Quick apply
Cosmetics Helpdesk Operations Coordinator(12 month FTC)
Superdrug —Croydon
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Store discount
- Employee discount
1d
People Service Delivery Administrator
ISS Facility Services —Weybridge
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Shift Lead - Food - Ladymead Guildford
Marks & Spencer —Guildford
- £14.47 an hour
- Full-time
- Employee discount
Customer Services Adviser
Havant & South Downs College —Alton
- £8,940.22 - £24,703.40 a year
- Part-time
- Customer service
- English
- Administrative experience
4d
Network Manager
HSBC Global Services Limited —Kingston upon Thames
- Full-time
- Financial services
- Banking
8d
Front of House - Receptionist
Royal Surrey NHS Foundation Trust —Epsom
- £13.57 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
5d
Hospital Materials Management Fluids Operative
Eleanor Hospital Logistics —Sutton
- From £12,000 a year
- Part-time
- Heavy lifting
- Forklift
- Warehouse experience
Quick apply
Senior Electrical Technician
University of Surrey —Guildford
- £37,694 - £42,254 a year
- Full-time
- University
- Annual leave
12d
Performance Data Manager
OCS Group —Isleworth
- Microsoft Powerpoint
- Leadership
Quick apply
Support Services Supervisor
ISS Facility Services —Croydon
- £13.85 an hour
- Weekend availability
- Customer service
- Leadership
Shift Lead - Food - Alton SF
Marks & Spencer —Alton
- £14.47 an hour
- Full-time
- Employee discount
Senior Trust Administrator, MENA Team
HSBC Global Services Limited —St. Helier
- Full-time
- Communication skills
- Tax experience
8d

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Helpdesk Technician (1st line)

Cygnet IT Services CIC
Wallington

Quick apply

Job details

Permanent | Full-time
£27,000 - £27,500 a year
11 days ago

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Help desk

Full job description

Job summary

The Helpdesk Technician will provide 1st line support and act as the first point of contact for our customers, logging and triaging support requests & incidents as well as administering our helpdesk to help ensure that SLAs are met, support tickets are progressed, records are updated and customers are kept up to date.

As a member of the IT Support team you will be expected to build-up and maintain a good level of knowledge across Cygnet’s Services and demonstrate this when dealing with issues affecting our customers.

Role and responsibilities

Act as the first point of contact for all support requests & incidents.
Ensure all support requests & incidents are logged correctly whilst following the appropriate processes and procedures.
Perform the initial triage of support requests & incidents, resolving tickets where possible.
Assign or escalate tickets to an appropriate member of the Cygnet team where necessary.
Monitor tickets and ensure they are actioned to meet the Service Level Agreements.
Ensure tickets that are waiting customer or 3rd-party feedback are followed up and updated.
Monitor the progress of tickets for the technical services team and identify tickets that are stale or require action.
Ensure customers have relevant and concise feedback when working on their requests.
Ensure Service Desk resolutions are updated with relevant and concise information when each request is completed.
Update / create knowledge base articles when appropriate.
To work on tasks in priority order.
Carry out remote fault diagnosis, rectifying faults where possible, escalating to senior staff or arranging third party maintenance or support.
Be proactive in identifying potential improvements in processes and systems and report these to your line manager.
Work closely with other team members providing support where needed as and when requested.
Build and maintain customer & engineer documentation.
Take reasonable actions to ensure data and hardware is secure from unlawful attacks.
Ensure your knowledge of all company information is up to date.
Help create a friendly support team that is respected and trusted by all customers.
Maintain and improve your skillset with up-to-date date knowledge of current server, cloud, desktop and mobile operating systems.
Undertake administrative functions in supporting the Cygnet technical service portfolio, for example: user management, records management, backup and recovery.
Ensure all activities are undertaken in compliance with Health and Safety policy, equal opportunities policy and other policies and procedures that are provided.
Attend customer sites if required to assist with rectifying faults and installation of new equipment.

Pay: £27,000.00-£27,500.00 per year

Experience:

Service Desk: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

helpdesk manager jobs in cranleigh, sry

Helpdesk Technician (1st line)

Operational IT Manager

Vacancy Project & Helpdesk Administrator

Helpdesk Technician

Payroll Specialist - 12 month FTC

Performance & Data Manager - Sky Spaces

Bank Maintenance Assistant

IT Engineer

Cosmetics Helpdesk Operations Coordinator(12 month FTC)

People Service Delivery Administrator

Shift Lead - Food - Ladymead Guildford

Customer Services Adviser

Network Manager

Front of House - Receptionist

Hospital Materials Management Fluids Operative

Senior Electrical Technician

Performance Data Manager

Support Services Supervisor

Shift Lead - Food - Alton SF

Senior Trust Administrator, MENA Team

I want to receive the latest job alerts for helpdesk manager in cranleigh, sry

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