Global customer experience manager Work, Jobs in Crawley, Eng (with Salaries)

Global Customer Experience Manager
The GelBottle Inc. —Brighton
- Hybrid work
- Leadership
- Employee discount
Quick apply
5d
People Operations Manager
Alternative Airlines —Charlwood
- From £40,000 a year
- Hybrid work
- Human resources
- Communication skills
- Work from home
- Employee discount
Quick apply
2d
Customer Portal Operations Manager
Elekta —Crawley
- Marketing
- Salesforce
- English
- Annual leave
- Work from home
7d
Call Centre Manager
Specsavers —Crawley
- Up to £37,000 a year
- Full-time
- Management
- Customer service
- Continuous improvement
- Employee discount
- Sick pay
Customer Support Executive (supporting USA customers)
CILS International —Worthing
- Full-time
- Microsoft Word
- CRM software
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
3d
Graduate Management Trainee - Crawley / Gatwick / Horsham / Haywards Heath
Enterprise Mobility —Crawley
- Full-time
- Sales
- Customer service
- Bachelor's degree
Business Development Manager - Global and Strategic Verticals
Johnson Controls —Sunbury
- Full-time
- Sales
- Salesforce
- Business development
Manager, Global Supply & Business Intelligence
Associated Energy Group, LLC —Crawley
- Engineering
- Analysis skills
- Bachelor's degree
12d
Marketing Communications and Sales Enablement Manager
Straumann Group —Crawley
- Full-time
- Sales
- Travel
- Organisational skills
Area Manager
Vision Express —East Grinstead
- Leadership
- Annual leave
- Employee assistance programme
5d
Procurement Manager ( PM)
Elekta —Crawley
- Management
- English
- Master's degree
Marketing Operations Manager - 12 month FTC
Ceres —Horsham
- Hybrid work
- Social media management
- Communication skills
- Marketing
Quick apply
9d
Customer Delivery Manager Service
Johnson Controls —Sunbury
- Full-time
- Management
- Customer service
- Leadership
- Employee assistance programme
- Referral programme
9d
Software Support Manager
Elekta —Crawley
- English
- Bachelor's degree
- In-person
- Annual leave
- Work from home
8d
Business Development Manager
SimplyVAT.com —Hove
- Full-time
- Hybrid work
- Sales
- Customer service
- Business development
- Health & wellbeing programme
- Flexitime
Quick apply
8d
Store Manager - Crawley (Full-time)
Pandora Jewelry —Crawley
- Full-time
- Sales
- Communication skills
- Employee discount
Manager – Social Media and Influencer
Virgin Atlantic —Crawley
- Hybrid work
- Social media management
12d
Regional Sales Manager
Thales —Crawley
- Full-time
- Remote
- Sales
- Salesforce
- IT
- Annual leave
- Employee discount
6d
Customer Success Manager
Deskpro —London
- Full-time
- Hybrid work
- Bachelor's degree
- IT
- Marketing
Quick apply
Data Centre Design Manager
Salute Inc. —Gatwick Airport
- Full-time
- Hybrid work
- CAD
- Engineering
- Travel
- Annual leave
Quick apply

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global customer experience manager jobs near crawley, eng

Global Customer Experience Manager

The GelBottle Inc. -
Brighton

Quick apply

Job details

5 days ago

Benefits

Season ticket loan
Company pension
Company events
Employee discount
Sabbatical
Enhanced maternity leave
Car scheme

Qualifications

Zendesk
Leadership

Full job description

About the role

The GelBottle Inc. is on an exciting growth journey, and we're looking for a Global Customer Experience Manager to be part of our vibrant, founder-led company. If you're passionate about working in a fast-paced environment and eager to contribute to a diverse portfolio of B2B and B2C brands, this is your chance to make a significant impact!

As our Global Customer Experience Manager, you’ll lead Customer Experience across the UK and US, raising the bar for how we support our customers worldwide.

This is a brand new role, created as part of our growth, with real opportunity to shape how Customer Experience looks and feels at TGB. You’ll take ownership of a team of 6, leading and developing them while introducing new ideas, improving processes, and building ways of working that help the team run smarter and more efficiently as we scale.

Your role:

Lead and develop a global Customer Experience team of 6 across the UK and US, whilst these are our central hubs we support customers worldwide.
Take full ownership of how Customer Experience runs day-to-day- driving performance and results.
Coach, support and grow your team through regular 1:1s, feedback and development planning.
Build a strong, connected team culture across regions.
Shape and improve how we work- introducing smarter processes, tools and ways of supporting customers.
Set clear standards for service, tone of voice and how we show up across every customer interaction.
Plan workloads and resources to keep things running smoothly, even during busy periods.
Act as the go-to for complex or high-impact customer issues, finding the right balance between customer needs and the business.
Use data and insight to spot trends, solve problems and keep improving the experience.
Work closely with departments across the business, bringing the voice of the customer into everything we do.

About you:

We’re looking for an experienced Customer Experience leader who’s confident managing teams in fast-paced, multi-location environments. You’ll be great at developing people, improving processes and connecting teams.

You will have:

Proven experience leading a Customer Experience team in a fast-paced environment, ideally e-commerce, retail, beauty or wellness.
Strong people leadership skills, with a focus on coaching, development and performance.
Experience managing teams across multiple locations or regions.
Confident building and improving processes that scale as a business grows.
Clear, confident communicator- both written and verbal.
Strong problem-solving skills with the ability to make sound, quick decisions.
Hands-on experience with CX platforms such as Zendesk, Freshdesk or Front.
Understanding of CX metrics such as CSAT, SLAs or similar frameworks.

Why TGB?

At TGB, we’re driven by passion and dedication to become a leader in our industry. What sets us apart is our founder-led approach, fostering a close-knit and supportive culture where teamwork and fun go hand in hand. We truly value every team member's contributions and offer a range of rewards and recognition to celebrate your achievements.

What we can offer you:

Hybrid working

Yearly company bonus

£1,000 yearly personal development fund

5 'study days' a year

25 days holiday + bank holidays

'Daisy days' (extra 2 days off throughout the year)

️ Holiday purchase scheme (+5 days)

Birthday bonus (after one years’ service)

Enhanced maternity Leave

Long service award (additional holiday allowance)

3 month’s sabbatical offered upon 3 years’ service

Healthcare cash plan (via. Health Shield)

Electric car lease scheme (via. salary sacrifice)

Discount on spa treatments and consumer products

Life assurance + pension scheme

Regular funded company events

Season ticket loan

What happens next?

1. Apply!

2. Screening call with our Talent team (30min)

3. Interview with hiring manager (1hr)

4. Practical interview (Brighton HQ 1.5 hr)

Please note: We may close this role early if we find the right person sooner than expected - so if you're interested, we want to hear from you soon.

Quick apply

Refine Your Search

global customer experience manager jobs in crawley, eng

Global Customer Experience Manager

People Operations Manager

Customer Portal Operations Manager

Call Centre Manager

Customer Support Executive (supporting USA customers)

Graduate Management Trainee - Crawley / Gatwick / Horsham / Haywards Heath

Business Development Manager - Global and Strategic Verticals

Manager, Global Supply & Business Intelligence

Marketing Communications and Sales Enablement Manager

Area Manager

Procurement Manager ( PM)

Marketing Operations Manager - 12 month FTC

Customer Delivery Manager Service

Software Support Manager

Business Development Manager

Store Manager - Crawley (Full-time)

Manager – Social Media and Influencer

Regional Sales Manager

Customer Success Manager

Data Centre Design Manager

I want to receive the latest job alerts for global customer experience manager in crawley, eng

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