supply chain Work, Jobs in crawley, eng (with Salaries)

Customer Experience Manager (B2B) - Logistics & Fulfilment
The Growth Foundation —Tonbridge
- £35,000 - £40,000 a year
- Hybrid work
- AI
Quick apply
Supply Chain Specialist
AerFin —Crawley
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
Quick apply
Buyer
PPT Group Ltd —Slinfold
- From £38,000 a year
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
Quick apply
Material Handler
Unum —Crawley
- Full-time
- ERP systems
- Organisational skills
- Computer skills
- Employee discount
Quick apply
5d
Supply Chain Manager
Pyroban —Shoreham by Sea
- £60,000 - £65,000 a year
- Continuous improvement
- Leadership
- Employee assistance programme
Sales & Logistics Administrator
Lloyd Recruitment - East Grinstead —Crawley
- £28,000 - £32,000 a year
- Monday to Friday
- Microsoft Excel
- Communication skills
- Time management
- Referral programme
10d
Supply Chain Manager
Parafix —Lancing
- £45,000 - £50,000 a year
- Full-time
- Analysis skills
- In-person
- Free parking
- Life insurance
Quick apply
5d
Procurement Manager ( PM)
Elekta —Crawley
- Management
- English
- Master's degree
Supply Chain Planner
Rayner Intraocular Lenses —Worthing
- Full-time
- Microsoft Excel
- Oracle
- ERP systems
- Referral programme
Production Planner
Unum —Crawley
- Full-time
- Microsoft Excel
- ERP systems
- Continuous improvement
- Employee discount
Quick apply
Manager, Global Supply & Business Intelligence
Associated Energy Group, LLC —Crawley
- Engineering
- Analysis skills
- Bachelor's degree
8d
Warehouse Team Leader - Nights
World Duty Free Group —Gatwick Airport
- Full-time
- Supervising experience
- Warehouse experience
- Communication skills
Quick apply
Procurement and Facilities Manager
AXA —Redhill
- £70,000 a year
- Hybrid work
- Bachelor's degree
- Business
- Negotiation
- Employee discount
11d
Supply Chain Coordinator
zendbox —Paddock Wood
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
Buyer
Chemigraphic —Crawley
- £26,000 - £30,000 a year
- Full-time
- Computer literacy
- Microsoft Office
- Analysis skills
- Free parking
Quick apply
Material Controller
MPE Electronics Ltd —Uckfield
- £35,000 - £40,000 a year
- Full-time
- Computer literacy
- Contracts
- In-person
- Flexitime
- Sick pay
Quick apply
2d
Sales Operations Manager
Nestlé Waters —Crawley
- Full-time
- Management
- Sales
- Communication skills
2d
Purchasing Support Lead - Burgess Hill
Brainkind —Burgess Hill
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Supply Chain & Procurement Lead
Universal Quantum —Haywards Heath
- Full-time
- Hybrid work
- Negotiation
- Annual leave
- Flexible schedule
Quick apply
Graduate Operations Manager
Palmer and Howells —Woking
- £38,000 a year
- Culinary experience
- Travel
- Contracts
- Life insurance
11d

I want to receive the latest job alerts for supply chain in crawley, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Experience Manager (B2B) - Logistics & Fulfilment

The Growth Foundation
Tonbridge

Quick apply

Job details

£35,000 - £40,000 a year

Qualifications

Logistics
B2B
AI

Full job description

About our client

Our client is a fast-growing logistics, fulfilment and technology group serving a portfolio of B2B customers - from scaling D2C brands through to established multi-channel businesses. They combine operational excellence with AI-driven technology to help their customers grow, and they're now expanding their Customer Experience team to drive deeper commercial relationships across their account base.

The opportunity

This is a B2B account management and growth role - not a customer service or ticket-handling position. You'll own a portfolio of business customers, build relationships with founders, directors and senior stakeholders, and be directly accountable for revenue growth, retention and account expansion.

If you're commercially driven, energised by hitting targets, and motivated by directly influencing your earnings through a performance-related bonus, this is worth a closer look.

What you'll be doing

Revenue growth & commercial development

Drive upsell, cross-sell and expansion across your portfolio of B2B accounts
Identify opportunities to grow customer spend across fulfilment, manufacturing, technology and AI services
Build and own account growth plans focused on customer lifetime value
Lead commercial conversations including renewals, pricing and contract expansions

Strategic relationship management

Act as the primary strategic point of contact for a portfolio of B2B clients
Partner with founders and senior stakeholders to understand their growth plans and translate them into commercial opportunities
Run regular account reviews, manage retention risks proactively, and keep customers aligned with the roadmap

Onboarding & implementation (shared team ownership)

Contribute to the CX team's shared ownership of new customer onboarding - from sales handover through go-live and the hypercare period (up to 45 days post go-live)
Coordinate across Operations, Tech, AI, Sales and Customer Ops to deliver on-schedule go-lives
Manage expectations, flag risks early, and ensure smooth transitions into steady-state account management

AI, technology & operational alignment

Help customers adopt AI and tech capabilities that improve their performance, visibility and scalability
Translate customer feedback into product, operational and technology improvements

What our client is looking for

Proven background in Client Services, Customer Success, Account Management or Strategic Partnerships - ideally B2B and within logistics, fulfilment or supply chain
Genuine commercial mindset with a track record of upsell, cross-sell and renewal conversations with senior decision-makers
Strong stakeholder management at founder and director level
Experience contributing to customer onboarding / implementation, working cross-functionally across operations, tech and commercial teams
Comfortable with data, KPIs, and managing multiple accounts and projects concurrently
Understanding of operational, technology and AI-driven business solutions

KPIs you'll be measured on

Revenue growth within existing accounts • Upsell & cross-sell revenue • Net Revenue Retention (NRR) • Customer retention & churn reduction • Customer Lifetime Value growth • NPS • Onboarding milestone adherence & go-live success • Time to Value • AI & technology adoption across accounts

The package

Salary: Circa £40,000 (DOE)
Performance bonus - weighted heavily towards commercial outcomes (upsell, cross-sell, KPI achievement)
Hybrid working: 3 days in the office near Maidstone, Kent / 2 days from home
Plus a wider benefits package

Our client is an equal opportunities employer and welcomes applications from all backgrounds.

Quick apply

Refine Your Search

supply chain jobs in crawley, eng

Customer Experience Manager (B2B) - Logistics & Fulfilment

Supply Chain Specialist

Buyer

Material Handler

Supply Chain Manager

Sales & Logistics Administrator

Supply Chain Manager

Procurement Manager ( PM)

Supply Chain Planner

Production Planner

Manager, Global Supply & Business Intelligence

Warehouse Team Leader - Nights

Procurement and Facilities Manager

Supply Chain Coordinator

Buyer

Material Controller

Sales Operations Manager

Purchasing Support Lead - Burgess Hill

Supply Chain & Procurement Lead

Graduate Operations Manager

I want to receive the latest job alerts for supply chain in crawley, eng

Related Searches

Explore jobs in more locations

About our client

The opportunity

What you'll be doing

What our client is looking for

KPIs you'll be measured on

The package

Jobseeker tools

Employer Tools

Browse

Stay Connected