Customer relations manager Work, Jobs in Crawley, Wsx (with Salaries)

People Operations Manager
Alternative Airlines —Charlwood
- From £40,000 a year
- Hybrid work
- Human resources
- Communication skills
- Work from home
- Employee discount
Quick apply
Production Manager
Cut My —Henfield
- £40,000 - £45,000 a year
- Full-time
- Project management
- Continuous improvement
- In-person
- Free parking
- Store discount
Quick apply
Community Relations Manager - Healthcare
Right at Home Bromley —Bromley
- £30,000 - £35,000 a year
- Full-time
- Microsoft Office
- Business development
- Presentation skills
Quick apply
4d
Customer Success Manager
ELMOgroup —Horsham
- £30,000 - £34,000 a year
- Hybrid work
- CRM software
- Communication skills
- Life insurance
2d
Customer Success Manager
Breathe —Horsham
- £30,000 - £34,000 a year
- Full-time
- Hybrid work
- CRM software
- Communication skills
- Life insurance
Quick apply
Operations Manager
CH&CO —Chertsey
- £67,000 a year
- Contracts
- School
- Employee discount
Regional Manager
Lanes Group —Crawley
- £65,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
Quick apply
4d
Category Assistant (Hair)
Capital (Hair & Beauty) Ltd. —Brighton
- From £26,000 a year
- Full-time
- Computer literacy
- Merchandising
- Data analysis skills
- Store discount
- Annual leave
Quick apply
9d
Customer Relations Manager – Kinglea Court
Crystal Care Group —Court
- £40,000 a year
- Weekend availability
- Communication skills
Cargo Services & Operations Officer
Singapore Airlines —Gatwick Airport
- £28,000 - £33,000 a year
- Full-time
- Computer literacy
- Analysis skills
- Organisational skills
- Life insurance
Quick apply
Senior Property Manager
CompassRock International —Walton-on-Thames
- £50,000 - £55,000 a year
- Management
- Bachelor's degree
- Team management
- Annual leave
- Sick pay
Quick apply
Customer and Trading Manager - Online
Sainsbury's —Crawley
- From £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
Contracts Manager
Here —Brighton
- £42,967 - £51,560 a year
- Part-time
- Hybrid work
- Contracts
- Negotiation
14h
Partner Account Manager
Breathe —Horsham
- £34,000 - £36,000 a year
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
11d
Agency Relations Manager (Remote)
Demand.com —Brighton
- CRM software
- Hospitality
- Business development
Quick apply
Clinic Manager
Therapie Clinic —Croydon
- £40,000 - £48,000 a year
- Sales
- Customer service
- Mentoring
- Paid training
- Annual leave
Group Head of Data Protection
1st Central —Haywards Heath
- From £100,000 a year
- Analysis skills
- Project management
- No degree
Partner Account Manager
ELMOgroup —Horsham
- £34,000 - £36,000 a year
- Hybrid work
- Employee assistance programme
- Employee discount
7d
HR Administrator
Sureserve —Horsham
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
8d
Senior HR Business Partner
Air Partner —Gatwick Airport
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
11h

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People Operations Manager

Alternative Airlines -
Charlwood

Quick apply

Job details

Permanent
From £40,000 a year

Benefits

Casual dress
Work from home
Company events
Employee discount
Sabbatical
Enhanced maternity leave
On-site parking

Qualifications

Performance management
CIPD
Human resources
Communication skills

Full job description

About Us

Alternative Airlines is a fast-growing online travel agency specialising in flights. We have built a strong online presence at www.alternativeairlines.com, offering a seamless flight booking experience to a global customer base. With a fresh approach to the well-established air travel market, we are known for our innovation, attention to detail, and commitment to doing things differently.

Alternative Airlines has experienced remarkable growth, expanding from transaction values of £9m in 2020 to £83m in 2024. Our vision is to be the go-to online travel agency for flights, and our mission is to empower travellers worldwide with easy flight bookings and exceptional customer service.

We're a team of around 120 people — big enough to be complex, small enough for you to make a real difference. People are at the core of our success, and we're now looking for a People Operations Manager to help us build the infrastructure and processes that will scale with our ambitions, whilst enhancing the culture that we're proud of.

We are looking for someone who is energised by getting stuck in — someone who builds processes, supports managers directly, and is comfortable being the primary HR resource in a growing scale-up.

Role Overview

As our People Operations Manager, you'll take ownership of day-to-day people operations while helping shape the future of how we attract, support, and grow our team. You'll work closely with the senior leadership team, managers, and employees to ensure that our people's practices are smart, inclusive, and aligned with the business.

You'll blend hands-on delivery with strategic input, bringing structure and insight to the full employee experience — from onboarding to performance, engagement, and beyond.

Key Responsibilities

■ People Strategy & Leadership

Develop and implement a people strategy that reflects our goals, employee values, and culture. Each team within Alternative Airlines has its own identity, so this role must have the ability to adapt their skills to ensure each area has its own path for development.
Guide and support managers of all levels to embed high-performance culture. Ensure all HR practices align with UK employment law and relevant regulations.

■ Talent & Development

Review and oversee recruitment and onboarding, ensuring a consistent, inclusive candidate experience whether the role is hybrid, office based or sole remote working.
Design and manage employee development and upskilling plans working with managers of varying levels of skills to ensure each employee gets the same experience.
Lead performance management processes — supporting regular reviews, feedback, and coaching. Begin to shape succession planning practices.

■ People Ops & Tools

Manage day-to-day HR operations: contracts, and systems.
Drive continuous improvement of core people processes (onboarding, leave, reviews, etc.). Handle employee relations with a calm, fair, and solutions-oriented approach.

■ Employee Experience & Culture

Champion an engaging, supportive, and values-driven employee experience. Embed principles of diversity, equity and inclusion (DEI) into our culture and policies. Contribute to internal communications.

■ Stakeholder Engagement

Build trusted relationships across the business — from junior team members to senior leaders. Working closely with evolving managers across the business.
Be an approachable, credible advisor to managers on all people-related matters. Collaborate with departments to keep culture and communication aligned.

What You'll Need

CIPD Level 5 (or working towards) and solid generalist HR experience.
Proven experience in a mid-level HR/People Ops role within a scale-up or startup. Experience solely in large corporate or enterprise HR functions is unlikely to translate to what we need — we need someone who has operated without a large HR team around them.
Comfortable being the primary HR resource — you won't be managing a team of HR specialists, so you need to be confident in owning the full remit yourself.
Confidence managing full employee lifecycle processes and HR systems.
A clear, proactive communication style and strong stakeholder management skills. Working knowledge of UK employment law and employee relations best practices. Ability to balance strategic thinking with hands-on execution — in a scale-up, you'll do both, often on the same day.

Why Join Us?

We believe that work should be fulfilling, supportive, and balanced. At Alternative Airlines, we put our people first and offer a culture that promotes growth and well-being.

Benefits & Perks:

Flexible Working – Work where you're most productive, whether from home or in the office. Competitive Salary – Regularly reviewed to reflect your contribution.
Plenty of Holiday – Time to rest and recharge.
Social Events – Enjoy team outings and activities throughout the year.
Enhanced Parental Leave – Up to 13 weeks fully paid baby leave, available to all employees regardless of gender or family circumstances.
Flight Credits – Earn up to £1,000 in flight credits per year based on length of service. Wellness Days – Two extra paid wellness holidays per year to focus on your well-being. Sabbatical Leave – Enjoy a two-week paid sabbatical for every five years of service.

A Workplace That Values You

We champion work-life balance because we know that happy employees do their best work. We invest in personal growth and development, helping our team members advance their careers. You'll be part of an innovative, diverse, and ambitious team where your ideas matter. You'll have the opportunity to shape the next stage of our company's growth.

Join Our Award-Winning Team

We are proud to be certified as a Great Place to Work 2024-25, a recognition awarded by Great Place to Work® based on employee feedback.

Want to learn more? Visit www.alternativeairlines.com/work-with-us

We are committed to fostering a diverse and inclusive workplace. We welcome applications from candidates of all backgrounds, including those from underrepresented groups. If you need any adjustments to the application process, please let us know.

Job Type: Permanent

Pay: From £40,000.00 per year

Benefits:

Casual dress
Company events
Employee discount
Enhanced maternity leave
On-site parking
Work from home

Work Location: Hybrid remote in Charlwood RH6 9ST

Quick apply

Refine Your Search

customer relations manager jobs in crawley, wsx

People Operations Manager

Production Manager

Community Relations Manager - Healthcare

Customer Success Manager

Customer Success Manager

Operations Manager

Regional Manager

Category Assistant (Hair)

Customer Relations Manager – Kinglea Court

Cargo Services & Operations Officer

Senior Property Manager

Customer and Trading Manager - Online

Contracts Manager

Partner Account Manager

Agency Relations Manager (Remote)

Clinic Manager

Group Head of Data Protection

Partner Account Manager

HR Administrator

Senior HR Business Partner

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