Customer service manager Work, Jobs in Crawley, Wsx (with Salaries)

Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
4d
Customer Experience Team Leader
Worthing Homes —Worthing
- £34,533 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
9d
Global Customer Experience Manager
The GelBottle Inc. —Brighton
- Hybrid work
- Leadership
- Employee discount
Quick apply
6d
Customer Account Operations Manager
Civil Aviation Authority —Gatwick Airport
- Up to £60,000 a year
- Full-time
- Hybrid work
- Project management
- Presentation skills
- Continuous improvement
- Annual leave
- Gym membership
10d
Senior Customer Success Manager
KILLSTAR —Brighton
- £54,000 - £57,000 a year
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
Customer Service Team Leader
William Hill —Three Bridges
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount
22h
Call Centre Manager
Specsavers —Crawley
- Up to £37,000 a year
- Full-time
- Management
- Customer service
- Continuous improvement
- Employee discount
- Sick pay
Assistant Store Manager (Full-Time)
Pandora Jewelry —Horley
- £35,490 - £45,000 a year
- Part-time
- Sales
- Organisational skills
- Communication skills
- Employee discount
4d
Customer Relations Manager - Healthcare
Greensleeves Care —Royal Tunbridge Wells
- £45,000 - £47,000 a year
- Full-time
- Sales
- Travel
- Annual leave
- Employee assistance programme
Quick apply
3d
Area Manager
Vision Express —East Grinstead
- Leadership
- Annual leave
- Employee assistance programme
7d
Head of Events & Hospitality
Platform Nine 2025 Ltd —Hove
- £50,000 a year
- Hospitality
- Management
- Organisational skills
- Sick pay
Quick apply
4d
Counter Manager - Gatwick South
Benefit Cosmetics UK —Gatwick Airport
- Temporary
- Hospitality
- Management
- Sales
- Annual leave
- Referral programme
14d
Head of Customer Service
MK Dental and Implant Clinic —Brighton and Hove
- £15 - £17 an hour
- Full-time
- Management
- Customer service
- Computer literacy
Quick apply
3d
Customer Operations Senior Manager
OneFamily —Brighton
7d
Customer Delivery Manager Service
Johnson Controls —Sunbury
- Full-time
- Management
- Customer service
- Leadership
- Employee assistance programme
- Referral programme
11d
Retail Sales & Operations Manager
apetito —Edenbridge
- Full-time
- Hospitality
- Sales
- Driving
- Employee discount
Guest Service Manager (Nights)
Courtyard by Marriott London Gatwick —Horley
- £28,017 a year
- Weekend availability
- Hotel
- Guest services
- Leadership
- Employee discount
Quick apply
Sales Manager - London and South East
PYRAMID DISPLAY MATERIALS LTD —Sidcup
- £50,000 - £60,000 a year
- Full-time
- Management
- Sales
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
3d
Customer Operations Manager - (B2B) - Warehouse & Fulfilment
The Growth Foundation —Tonbridge
- £40,000 - £50,000 a year
- Continuous improvement
Quick apply
Customer Liaison Manager
Balfour Beatty —Lewes
- Hybrid work
- Maintenance
- Organisational skills
- Contracts
- Annual leave
7d

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customer service manager jobs near crawley, wsx

Customer Service Manager

Lumina Rose Consulting
Woking

Quick apply

Job details

Permanent | Full-time
£40,000 - £60,000 a year
4 days ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Management
Logistics
English
Supervising experience
Project management
Communication skills

Full job description

Role Overview

My client is seeking a Customer Service Manager to join a quiet, considered homeware brand. Reporting into senior leadership, you will lead and professionalise the customer service function, embedding a leadership culture, strengthening foundations across people, process and systems, and delivering excellent customer experiences that reflect our brand. This is a senior hire responsible for day‑to‑day business management activities and for driving the strategic changes needed as the business scales.

Hybrid, with some onsite presence (~3 days per week)

Key Responsibilities

Lead and manage the customer service team and any PAs/administrative resources; ensure roles, responsibilities and execution are clear and effective.
Drive business management activities across customer service: operational governance, leadership structure, and decision frameworks that support consistent delivery.
Shape and implement organisational design and leadership culture for the customer function; advise and work with senior leaders on structure, accountabilities and resource planning.
Provide strategic support: translate leadership priorities into clear programmes of work and ensure timely execution and delivery.
Project and resource planning: scope, prioritise and track projects and cross‑functional initiatives affecting customer outcomes.
Budget tracking and financial oversight for the customer service area; ensure efficient use of resource and deliver against agreed budgets.
Oversee third‑party relationships and supplier performance where applicable (logistics, contact centre vendors, etc.).
Ensure operational delivery against service expectations (response times, resolution SLAs, proactive comms) and drive continuous improvement.
Monitor customer feedback and performance data; use insights to reduce repeat contacts, refunds and complaints and to inform product, packaging and operations teams (e.g., damage‑on‑arrival, installation queries).
Ensure the PA(s) and support staff are delivering required tasks, and provide coaching and development to frontline and management staff.

Experience & Skills Required

Significant experience at consultant / senior manager / MD / Head of function level, ideally with advisory consultancy or PMO background; proven experience advising on organisational design and operations.
Experience working with multinationals or scaling retailers, and familiarity with the interplay between operations, finance and customer systems/data flows.
Demonstrable track record of driving operational change, creating governance, and delivering against KPIs in a customer‑facing environment.
Strong programme and project management skills: resource planning, budget control, prioritisation and delivery focus.
Commercially minded with experience reducing cost‑to‑serve through self‑serve, process improvements and root‑cause fixes.
Excellent stakeholder management and communication skills; ability to work with senior leaders and across Product, Ops, Logistics and Finance.
Experience of establishing and monitoring meaningful performance metrics and translating them into actions.
Previous experience in furniture, homeware or a related retail sector is highly desirable but not essential.

What's on offer

A senior role within a thoughtful, growing brand with a clear, design‑led ethos.
Opportunity to shape a customer function and leadership structure at a pivotal stage of growth.

Pay: £40,000.00-£60,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: Hybrid remote in Woking GU21 4XS

Quick apply

Refine Your Search

customer service manager jobs in crawley, wsx

Customer Service Manager

Customer Experience Team Leader

Global Customer Experience Manager

Customer Account Operations Manager

Senior Customer Success Manager

Customer Service Team Leader

Call Centre Manager

Assistant Store Manager (Full-Time)

Customer Relations Manager - Healthcare

Area Manager

Head of Events & Hospitality

Counter Manager - Gatwick South

Head of Customer Service

Customer Operations Senior Manager

Customer Delivery Manager Service

Retail Sales & Operations Manager

Guest Service Manager (Nights)

Sales Manager - London and South East

Customer Operations Manager - (B2B) - Warehouse & Fulfilment

Customer Liaison Manager

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