Operations associate Work, Jobs in Crawley, Wsx (with Salaries)

MSP 3rd Line Service Desk Technician
Kogo Limited —East Grinstead
- £44,000 - £50,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
- Bereavement leave
Quick apply
Graduate Business Intelligence Analyst
Focus Group —Shoreham by Sea
- £27,000 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Communication skills
Quick apply
7d
Sales Associate - Gatwick North (Full Time)
Hugo Boss —Gatwick Airport
- Full-time
- CRM software
- Communication skills
14d
Operations & Logistics Internship, Amazon Logistics
Amazon EU SARL (UK Branch) —Crawley
- Full-time
- English
- Analysis skills
- Business
14d
HR Business Partner
Smarter Cover —Leatherhead
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Sales
- Contracts
- Financial services
- Free parking
- Work from home
Quick apply
9d
Accounts Assistant
Focus Group —Shoreham by Sea
- £24,000 - £25,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Data entry
Quick apply
Team Member
NEXT —Horsham
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
6d
Medical Policy Associate
Civil Aviation Authority —Gatwick Airport
- Up to £35,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Presentation skills
Quality Assurance & Regulatory Affairs Executive - Maternity Cover
TensCare Ltd —Epsom
- £35,000 - £42,500 a year
- Temporary
- Hybrid work
- Bachelor's degree
- Continuous improvement
- Team management
- Profit sharing
- Work from home
Quick apply
Operational Risk Associate
WTW —Redhill
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Retail Team Leader
Superdry —Gatwick Airport
- Full-time
- Cash handling
- Employee discount
- Flexible schedule
6d
Software Asset Analyst
Viridien —Crawley
- Full-time
- Oracle
- English
- Analysis skills
Warehouse Associate (PT)
Deliveroo —Brighton
- £13.25 an hour
- Full-time
- Warehouse experience
- Leadership
- Communication skills
Commis Chef
Plaza Premium Lounge (UK) Ltd —Gatwick Airport
- £13.12 an hour
- Full-time
- Computer literacy
- Cooking
- Microsoft Office
- Free parking
Quick apply
6d
Hardware technician
Critical Future Ltd —Brighton
- £25,420 - £30,000 a year
- Full-time
- Assembly
- Quality control
- In-person
Quick apply
Contact Centre Team Manager - Fintech
Foundever —Kingston upon Thames
- Up to £32,000 a year
- Full-time
- Training & development
- Leadership
- Communication skills
Area Business Manager - Southwest England & Wales
BD —Crawley
- £43,300 - £66,025 a year
- Weekend availability
- In-person
General Assistant
Restaurant Associates —Burgess Hill
- £13.45 an hour
- Full-time
- Serving
- Customer service
- Cleaning
- Employee discount
Sales Associate - Under Armour
Battersea Academy for Skills & Employment —London
- Part-time
- Customer service
- Computer literacy
- Computer skills
Resident Experience Associate
CompassRock International —Croydon
- £32,000 - £33,000 a year
- Weekend availability
- Microsoft Outlook
- Computer literacy
- Writing skills
- Annual leave
- Sick pay
Quick apply
13d

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MSP 3rd Line Service Desk Technician

Kogo Limited -
East Grinstead

Quick apply

Job details

Full-time
£44,000 - £50,000 a year

Benefits

Free parking
Company pension
Company events
Bereavement leave
Sick pay
On-site parking

Qualifications

Microsoft Windows Server
Technical troubleshooting
Cloud infrastructure
Azure
Stakeholder liaison
Mentoring junior staff
Microsoft Exchange
Windows
Network infrastructure
Firewall
DHCP
Service restoration
Virtualisation
Mentoring
SharePoint
Technical writing
Mac OS
Customer support
Customer interaction
Root cause analysis
Communication skills
Microsoft Azure
IaaS
Help desk

Full job description

THIS POSITION IS AN OFFICE BASED ROLE

We are an agile, growing Managed Service Provider (MSP) providing premium B2B IT support and cybersecurity services for small to medium businesses across the South East. So if you are experienced in 3rd line support and want to work for a company that positively recognises your technical ability and skills, Kogo could be your next step.

General Summary

Reporting to the Service Desk Manager, the 3rd Line Service Desk Technician is responsible for providing advanced technical support and acting as the final escalation point for complex incidents and service requests. This role requires strong troubleshooting capability across a broad range of technologies, along with the ability to mentor junior engineers and contribute to maintaining high service standards.

The role is a mix of technical escalation, customer interaction, and proactive service improvement within a fast-paced MSP environment.

Duties and Responsibilities

Act as the primary escalation point for complex technical issues from 1st and 2nd Line engineers
Investigate, diagnose and resolve advanced incidents across infrastructure, networking, and cloud platforms
Provide support for both cloud (Microsoft 365 / Azure) and on-premise environments
Take ownership of major or high-priority incidents through to resolution
Mentor and support 1st and 2nd Line engineers, sharing knowledge and best practices
Work closely with the Service Desk Manager to improve processes, efficiency and service delivery
Communicate effectively with clients, including providing technical explanations and updates
Liaise with third-party vendors and escalate issues where required
Contribute to maintaining accurate and up-to-date technical documentation
Participate in an on-call rota to provide out-of-hours support
Attend customer sites where required to support issue resolution or implement change
Assist in identifying underlying problems and recurring issues, contributing to long-term fixes
Assisting with Project Delivery

Technical Environment

You will be working across a wide range of technologies including:

Microsoft Windows Desktop operating systems
macOS (limited support)
Windows Server (on-premise infrastructure)
Microsoft 365 (Exchange Online, SharePoint, Teams)
Microsoft Azure (IaaS, identity, virtual machines)
Active Directory, Group Policy, DNS, DHCP
Networking hardware and firewalls (DrayTek, WatchGuard, UniFi)
Virtualisation technologies (primarily Hyper-V)
Backup solutions, endpoint security and general MSP tooling

Skills and Experience

5 years’ experience working within an MSP environment - THIS IS A MUST
Strong troubleshooting and root cause analysis skills
Proven experience handling escalations and complex support issues
Experience supporting both cloud and on-premise infrastructure
Solid networking knowledge including firewalls, VPNs, VLANs and Wi-Fi
Experience supporting Microsoft 365 and Azure environments
Ability to work independently and take ownership of tasks
Strong communication skills with both technical and non-technical users
Experience mentoring or supporting junior engineers

Desirable certifications or equivalent experience:

Microsoft 365 Certified: Endpoint Administrator Associate
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Identity and Access Administrator Associate
Microsoft Certified: Security Operations Analyst Associate
WatchGuard Network Security Essentials (Firebox)

Company Values

At Kogo, we expect all team members to embody our core values:

Customer Focused – Delivering an excellent customer experience and building trusted relationships
Good Communicator – Clearly explaining technical issues and keeping customers informed
Proactive in Nature – Identifying and addressing issues before they impact customers
Adaptable – Thriving in a fast-paced environment and responding positively to change
Good Team Member – Collaborating effectively and supporting colleagues across the business

Additional Information

Participation in an on-call rota is required
· Occasional travel to customer sites may be required

Pay: £44,000.00-£50,000.00 per year

Benefits:

Bereavement leave
Company events
Company pension
Free parking
On-site parking
Sick pay

Ability to commute/relocate:

East Grinstead RH19 2HR: reliably commute or plan to relocate before starting work (required)

Application question(s):

Do you have 5 years or more recent MSP experience?

Work Location: In person

Quick apply

Refine Your Search

operations associate jobs in crawley, wsx

MSP 3rd Line Service Desk Technician

Graduate Business Intelligence Analyst

Sales Associate - Gatwick North (Full Time)

Operations & Logistics Internship, Amazon Logistics

HR Business Partner

Accounts Assistant

Team Member

Medical Policy Associate

Quality Assurance & Regulatory Affairs Executive - Maternity Cover

Operational Risk Associate

Retail Team Leader

Software Asset Analyst

Warehouse Associate (PT)

Commis Chef

Hardware technician

Contact Centre Team Manager - Fintech

Area Business Manager - Southwest England & Wales

General Assistant

Sales Associate - Under Armour

Resident Experience Associate

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