Retention specialist Work, Jobs in Crawley, Wsx (with Salaries)

Travel Contact Centre Team Manager
Saga —Crawley
- £28,000 - £30,000 a year
- Hybrid work
- Organisational skills
- Communication skills
- Employee discount
Quick apply
4d
Loyalty Marketing Project Specialist
Nespresso —Crawley
- Up to £37,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Organisational skills
10d
Operations, Quality & EHS Manager
Mel Aviation Components Limited —Crawley
- £45,000 - £50,000 a year
- Full-time
- In-person
- Annual leave
Quick apply
3h
Specialist, Product Governance & Channel Integration
Toyota Financial Services, KINTO and KINTO JOIN —Epsom
- £37,000 a year
- Hybrid work
- Management
- Presentation skills
- Communication skills
- Free parking
- Annual leave
Quick apply
3d
Compliance and Operations Manager
PLATINUM ECO SERVICES LTD —Worthing
- £40,000 - £45,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- In-person
- Free parking
- Annual leave
Quick apply
7d
AI Workflow & Experience Specialist
Bumble Inc. —London
- £50,000 - £60,000 a year
- Call to connect
- Hybrid work
- Analysis skills
- APIs
- AI
- Annual leave
Quick apply
Lead Specialist (Pensions Administration)
The Pensions Regulator —Brighton
- From £54,074 a year
- Full-time
- Hybrid work
- Mentoring
- Organisational skills
- Communication skills
- Annual leave
- Flexitime
1d
Reward and Wellbeing Manager
Brainkind —Burgess Hill
- £45,000 - £55,000 a year
- Full-time
- Free parking
- Annual leave
Business Analyst - APIE
The Pensions Regulator —Brighton
- £46,211 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Communication skills
- Annual leave
- Flexitime
1d
Business Development Manager
Spyder Performance Ltd —Sevenoaks
- £45,000 a year
- Full-time
- CRM software
- Sales
- Business development
- Free parking
- Employee discount
Quick apply
2d
Business Analyst - SaSV
The Pensions Regulator —Brighton
- £46,211 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Communication skills
- Annual leave
- Flexitime
1d
AI Workflow Specialist (Billing & Payments) - 6 Month FTC
Bumble Inc. —London
- £50,000 - £80,000 a year
- Call to connect
- Hybrid work
- Master's degree
- Analysis skills
- APIs
- Annual leave
Quick apply
Business Analyst - Stakeholder 360
The Pensions Regulator —Brighton
- £46,211 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Communication skills
- Annual leave
- Flexitime
1d
Student Success Coach
University of Surrey —Guildford
- £32,080 - £36,636 a year
- Full-time
- Hybrid work
- University
- Mentoring
- Relocation assistance
Trainee Children's Home Manager
Keys Group —Crawley
- £35,020 - £35,805 a year
- Full-time
- Leadership
- Paid training
- Annual leave
Quick apply
Demand Generation & Growth Specialist
Epassi —Haywards Heath
- £35,000 - £40,000 a year
- Hybrid work
- Marketing
- Employee assistance programme
FULL TIME Customer Retention Advisor
Your Brand Cover Ltd —Brighton
- £25,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Sales
Quick apply
1d
News editor, ENDS Report
Haymarket Media Group —London
- £35,000 - £40,000 a year
- Hybrid work
- IT
- Flexible schedule
13d
Director of People & Culture
Caremark Limited —Worthing
- Up to £75,000 a year
- Full-time
- Hybrid work
- Human resources
- Free parking
- Annual leave
Quick apply
3d
Senior Operations Specialist, AI Enablement
Bumble Inc. —London
- £50,000 - £65,000 a year
- Call to connect
- Hybrid work
- Data analysis skills
- Analysis skills
- Machine learning
- Annual leave
Quick apply

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retention specialist jobs near crawley, wsx

Travel Contact Centre Team Manager

Saga
Crawley

Quick apply

Job details

£28,000 - £30,000 a year
4 days ago

Benefits

Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Organisational skills
Communication skills

Full job description

Package Description

At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues.

BENEFITS AVAILABLE FOR THIS ROLE:

25 days holiday + bank holidays
Option to purchase additional leave - 5 extra days
Pension scheme matched up to 10%
Company performance related annual bonus - Up to 5%
Life assurance policy on joining us, 4 x salary
Wellbeing programme
Colleague discounts including family discounts on cruises, holidays and insurance
Range of reductions and offers from leading retailers, travel groups and entertainment companies
Enhanced maternity and paternity leave
Grandparents leave
Income protection
Access to Saga Academy, our bespoke learning platform

Job Introduction

Travel Contact Centre Team Manager

Salary £28,000 - £30,000 per annum

Permanent

Crawley Hybrid

At Titan Travel, we're passionate about creating unforgettable journeys and delivering outstanding experiences for our guests from the very first conversation. As we continue to grow, we're looking for an inspiring Team Manager to lead our dedicated Travel Consultants within our contact centre.

This is an exciting opportunity to make a real impact, driving team performance while developing and coaching colleagues to reach their full potential. Through a balanced approach of support, challenge and recognition, you'll create a high-performing, engaged team that consistently delivers exceptional service and sales results.

Working closely with fellow managers and key stakeholders, you'll help shape operational priorities, allocate resources effectively, identify opportunities for improvement, and ensure every guest receives the outstanding service Titan Travel is known for. You'll play a pivotal role in enhancing the guest journey while fostering a positive, energetic and customer-focused culture.

Titan Travel is a brand owned and operated by Saga Travel Group (UK) Limited, effectively making them sister brands. Saga acquired Titan Travel in 2009, and while they are now part of the same group, Titan Travel continues to operate as a separate, though integrated, entity within the Saga Travel business.

This role requires you to be working from our Crawley office a minimum of 3 days a week. We have designated office space for colleagues in our Travel business, allowing us to collaborate and share success as a function. This role will include 1 in 6 Saturdays on a rota basis.

Main Responsibilities

As Team Manager, you’ll play a key role in delivering an exceptional guest experience, leading a high-performing team, and supporting the continued growth of our Titan Travel business.

You will be responsible for:

Leading and inspiring a contact centre team, driving guest service excellence, quality, and performance against agreed KPIs
Managing day-to-day operations and resources, ensuring workflow is effectively planned and guest standards are consistently met
Developing and coaching your team, using regular feedback, appraisals, and our internal REM scheme to support performance, progression, and promotion
Creating a positive, high-engagement culture, role-modelling company values and actively managing performance and behaviours
Setting clear objectives and performance targets, tracking results through effective reporting and taking action where required
Working collaboratively with stakeholders, communicating business objectives clearly and ensuring alignment across teams
Identifying opportunities for improvement, recommending enhancements to products, processes, and systems
Building and sustaining a strong team, through effective recruitment, onboarding, and retention, while maintaining the agreed headcount
Maintaining strong product and process knowledge, supported by continuous personal development

The Ideal Candidate

As our Team Manager, you’ll have a genuine passion for delivering outstanding guest experiences.

You’ll be a confident and engaging leader, able to balance guest focus with team motivation, performance, and development.

We’re looking for someone who can demonstrate:

Strong leadership capability, with the ability to inspire, engage, and influence others
A results-driven mindset, with a clear focus on quality, performance, and achieving targets
Excellent planning and organisational skills, enabling you to manage priorities in a fast-paced contact centre environment
Sound decision-making and problem-solving ability, using data and insight to drive the right outcomes
Strong communication and interpersonal skills, with the confidence to negotiate, influence, and collaborate effectively
Commercial and market awareness, understanding how performance impacts the wider business
Adaptability and resilience, responding positively to change and shifting business needs

Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special

About The Company

Over the past 75 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We’re the most trusted brand amongst UK consumers in this demographic, recognised for high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and our Saga Magazine.

Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other and our values underpin our approach and help guide us to deliver our purpose.

We’re committed to making sure that colleagues can be their best, be themselves and make a difference – more than anywhere else. We have done this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity and respect in an environment that is free from discrimination and harassment.

Thanks to our people, Saga was awarded with a Gold for Best Customer Centric Culture in 2025. This is testament to the great culture we’ve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work.

We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. We’re also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible. Your application will have fair consideration, and you’ll receive personal communication throughout your applicant journey when you apply to join Saga.

Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

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Refine Your Search

retention specialist jobs in crawley, wsx

Travel Contact Centre Team Manager

Loyalty Marketing Project Specialist

Operations, Quality & EHS Manager

Specialist, Product Governance & Channel Integration

Compliance and Operations Manager

AI Workflow & Experience Specialist

Lead Specialist (Pensions Administration)

Reward and Wellbeing Manager

Business Analyst - APIE

Business Development Manager

Business Analyst - SaSV

AI Workflow Specialist (Billing & Payments) - 6 Month FTC

Business Analyst - Stakeholder 360

Student Success Coach

Trainee Children's Home Manager

Demand Generation & Growth Specialist

FULL TIME Customer Retention Advisor

News editor, ENDS Report

Director of People & Culture

Senior Operations Specialist, AI Enablement

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