Service desk coordinator Work, Jobs in Crawley, Wsx (with Salaries)

Freshdesk coordinator
Inspiration Healthcare Ltd —London
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
Therapies Department Administrator and Appointments Coordinator
Queen Victoria Hospital NHS Foundation Trust —East Grinstead
- £25,760 - £27,476 a year
- Full-time
9d
Clinic Coordinator
Surrey Park Women's Clinic —Guildford
- £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Annual leave
Quick apply
14d
Hire & Sales Coordinator
GAP Group —Lewes
- Full-time
- Microsoft Outlook
- Sales
- Customer service
Outpatient Appointment Centre Administrator - B3
Royal Surrey NHS Foundation Trust —Guildford
- £27,106 - £28,850 a year
- Full-time
- Medical terminology
- Communication skills
- Annual leave
3h
Reception/Administrator
Begg Practice —London
- £12.71 an hour
- Part-time
- Microsoft Word
- Google Suite
- Microsoft Excel
- Health & wellbeing programme
- Employee discount
Quick apply
2d
Service Coordinator
Mitie —Chessington
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Japan Desk Residential Assistant & Coordinator
Savills —Richmond
- Mentoring
- Annual leave
Fleet Coordinator
Eddison White —Merton
- £27,000 - £29,000 a year
14d
Receptionist 24 hours
Trinity Medical Centre —Hove
- From £13.19 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Health & wellbeing programme
Quick apply
2d
Mobile Hire & Sales Coordinator
GAP Group —London
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales

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Therapies Department Administrator and Appointments Coordinator
Queen Victoria Hospital NHS Foundation Trust —East Grinstead
You will provide a comprehensive administrative and appointments coordination service this will include; maintaining patient caseload databases, waiting lists…
£25,760 - £27,476 a year
9d
Clinical Trial Administrator
The Royal Marsden NHS Foundation Trust —Chelsea
Act as a point of contact for trial sponsors and to communicate directly with them regarding data queries, monitoring visits and other enquiries relevant to the…
£34,186 - £37,389 a year
3h

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Freshdesk coordinator

Inspiration Healthcare Ltd
London

Quick apply

Job details

Permanent | Full-time

Qualifications

Customer service
Microsoft Office
Administrative experience
Organisational skills
IT
Communication skills
Help desk

Full job description

Job Purpose (Role Definition):

The Freshdesk Coordinator is responsible for providing first-line support and service coordination to healthcare professionals and internal teams across NHS hospitals, clinics, and other healthcare settings using the company's medical devices and related systems.

The role focuses on managing incoming support requests, coordinating resolutions, assisting customers with day-to-day queries, and ensuring a high standard of customer service. The successful candidate will act as a key point of contact for customers, helping to ensure the smooth, safe, and effective use of the company's products within clinical environments.

Main Duties and Responsibilities

Provide first-line customer support to NHS clinicians, biomedical engineers, IT teams, and procurement teams via phone, email, and remote support systems.
Respond to service requests and coordinate timely resolution of customer issues.
Assist with device setup, user guidance, connectivity queries, and general product support.
Log, update, and manage all support requests within the company's helpdesk system, ensuring accurate records are maintained.
Escalate more complex issues to engineering, field service, or specialist teams when required.
Support customers with software updates, product guidance, and best practice use of devices.
Assist with incident reporting, complaints handling, and follow-up actions in line with company procedures.
Work closely with field service engineers to arrange onsite visits and support where needed.
Ensure all service activities are completed in line with company quality standards and regulatory requirements.
Create and maintain user guides, FAQs, and internal knowledge base documents.
Share customer feedback and recurring issues with internal departments to support continuous improvement.

Experience and Qualifications Required

Mandatory

Experience in a customer service, service desk, helpdesk, or support coordination role.
Experience working within healthcare, medical devices, IT, engineering, or a related environment.
Strong administrative and organisational skills.
Excellent written and verbal communication skills.
Experience using helpdesk or ticketing systems.
Good working knowledge of Microsoft Office and general business systems.

Desirable

Experience supporting NHS hospitals or healthcare customers.
Knowledge of medical devices or healthcare technology products.
Awareness of quality standards and regulated environments.

Key Skills & Competencies

Strong customer service skills, particularly when supporting healthcare professionals.
Excellent communication skills with both technical and non-technical users.
Good problem-solving skills and ability to coordinate resolutions effectively.
Strong organisational skills with the ability to manage multiple requests and priorities.
High attention to detail and accurate record keeping.
Ability to remain calm and professional when handling urgent issues.

Quick apply

Refine Your Search

service desk coordinator jobs in crawley, wsx

Freshdesk coordinator

Therapies Department Administrator and Appointments Coordinator

Clinic Coordinator

Hire & Sales Coordinator

Outpatient Appointment Centre Administrator - B3

Reception/Administrator

Service Coordinator

Japan Desk Residential Assistant & Coordinator

Fleet Coordinator

Receptionist 24 hours

Mobile Hire & Sales Coordinator

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