Complaints manager Work, Jobs in Crawley (with Salaries)

Airport Manager
VIP First Limited —Gatwick Airport
- From £45,000 a year
- Full-time
- Management
- Administrative experience
- Organisational skills
Quick apply
Information Governance and Complaints Service Manager
Merton Council —Merton
- £63,966 - £66,378 a year
- Full-time
- Customer service
- Project management
- Communication skills
- Annual leave
2d
Centre Manager - Primrose Lodge
UK Addiction Treatment Centres —Guildford
- £45,000 - £50,000 a year
- Full-time
- Microsoft Outlook
- Management
- Microsoft Office
Quick apply
Compliance Manager
Wild Nutrition —Lewes
- £50,000 - £60,000 a year
- Full-time
- Bachelor's degree
- Employee assistance programme
- Employee discount
Quick apply
10d
Shift Manager
Five Guys UK —Crawley
- £32,470 a year
- Weekend availability
- Management
- IT
- Leadership
- Annual leave
- Employee assistance programme
Senior Complaints Officer
Merton Council —Merton
- £51,138 - £55,323 a year
- Full-time
- Analysis skills
- Leadership
- Communication skills
- Annual leave
2d
Office Manager
Beacon House Therapeutic Services and Trauma Team —Haywards Heath
- From £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Free parking
Quick apply
9d
Office Manager
CMB Foods Ltd —East Grinstead
- From £24,420 a year
- Full-time
- Management
- Accounting
- Communication skills
- Free parking
- Employee discount
Quick apply
10d
Estate Manager
Rendall & Rittner —Wandsworth
- £70,000 - £75,000 a year
- Overtime
- Maintenance
- Contracts
- Communication skills
- Employee assistance programme
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- In-person
- Annual leave
- Gym membership
Quick apply
11d
Business Support Officer
UK Health Security Agency —Horsham
- £30,441 - £35,576 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
4d
Rapid
UK Power Networks —Crawley
- £43,736 a year
- Engineering
- Travel
- Electrical Engineering
- Annual leave
- Employee assistance programme
22h
Sales & Operations Manager - Destination Weddings
Ionian Weddings —Guildford
- £45,000 - £55,000 a year
- Part-time
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
- Work from home
Quick apply
4d
Regional Employment Broker
Ministry of Justice —Arundel
- £50,001 - £60,001 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
9d
Guest Services Manager
Alexander Hotels Limited —Crawley
- £27,500 a year
- Weekend availability
- Hotel
- Guest services
- Hotel experience
- Free parking
- Annual leave
Quick apply
3d
Pub Manager
Toast office pubs LTD —Horley
- £35,000 - £45,000 a year
- Full-time
- Hospitality
- Customer service
- Organisational skills
- Employee discount
Quick apply
2d
Lettings Manager
Curchods Estate Agents —Woking
- £60,000 - £70,000 a year
- Full-time
- Administrative experience
- Organisational skills
- In-person
Quick apply
10d
Client Services Manager
Eurofins UK Clinical Diagnostics —Guildford
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Free parking
- Annual leave
Quick apply
Team Leader - Southern
Department for Work and Pensions —Brighton and Hove
- £32,137 - £37,016 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee assistance programme
9d
Bereavement Services Operations Manager
Enable —London
- £41,051.43 a year
- Full-time
- In-person
- Leadership
- Communication skills
- Annual leave
- Gym membership
Quick apply

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complaints manager jobs near crawley

Airport Manager

VIP First Limited
Gatwick Airport

Quick apply

Job details

Permanent | Full-time
From £45,000 a year

Qualifications

Management
Administrative experience
Organisational skills
Leadership
Communication skills
Marketing

Full job description

Job Summary

We are seeking an experienced, commercially minded, and dynamic Airport Manager to oversee the daily operation of our Gatwick Airport station. The successful candidate will be responsible for ensuring the safe, efficient, and profitable delivery of all airport activities while maintaining exceptional customer service standards and leading a diverse workforce.

This is an excellent opportunity for a proactive leader with strong operational, organisational, and people management skills to contribute to the continued success and growth of our airport services.

The Airport Manager will hold full financial and operational accountability for the station and will ensure safe, profitable, and high-quality performance in line with customer expectations, corporate objectives, business strategy, and operational plans. You will provide leadership and direction across a diverse workforce (including multi-site operations where applicable), ensuring teams remain engaged, customer-focused, and performance-driven.

A key part of this role will also involve developing customer relationships, identifying opportunities for business growth, and supporting initiatives that increase customer satisfaction, retention, and revenue.

Key ResponsibilitiesOperational Leadership

Oversee daily airport operations, including passenger services, security, facilities management, and ground handling activities.
Ensure safe, efficient, and compliant delivery of all operational activities in line with aviation regulations and company standards.
Develop and implement operational procedures and policies to improve efficiency, service quality, and safety performance.
Monitor operational KPIs, identify risks and opportunities, and lead continuous improvement initiatives.
Manage budgets, resources, staffing levels, and schedules to achieve operational and financial targets.
Maintain accurate operational, staffing, compliance, and administrative records.

People Management

Lead, coach, and develop airport teams through effective recruitment, training, performance management, and succession planning.
Organise staff rotas and allocate resources to meet operational demands.
Promote a positive and inclusive working environment that encourages collaboration, accountability, and professional development.
Provide clear leadership and guidance across a diverse workforce and foster a culture of high performance.

Customer & Commercial Growth

Build and maintain strong relationships with existing airline customers, airport authorities, and key stakeholders.
Identify opportunities to increase customer satisfaction, strengthen customer retention, and support business growth initiatives.
Develop and implement local customer engagement strategies to attract new airline, handling, and operational opportunities.
Actively seek opportunities to expand services and increase station revenue through operational excellence and value-added solutions.
Conduct regular customer reviews and gather feedback to improve service delivery and strengthen long-term partnerships.
Collaborate with commercial and business development teams to support bids, presentations, and customer proposals.
Drive a customer-centric culture through your teams by understanding customer priorities and adapting services to meet evolving business needs.
Represent the station at customer meetings, networking events, and industry forums to enhance business visibility and attract new opportunities.

Stakeholder Management

Act as the primary point of contact with airport authorities, airlines, security agencies, ground handling teams, and external stakeholders.
Build trusted relationships internally with Station Manager peers, Business Unit Heads, and support functions including Finance, HR, and QHSE.
Manage customer complaints, escalations, and service recovery actions professionally to maintain high levels of customer satisfaction.

Skills & Experience

Proven management experience within the aviation or airport operations sector, with a strong background in leading teams.
Demonstrated commercial awareness and experience contributing to customer growth and business performance.
Strong leadership and people management skills with the ability to motivate and develop diverse teams.
Excellent organisational and planning skills with the ability to prioritise effectively in a fast-paced environment.
Exceptional written and verbal communication skills.
Strong understanding of aviation security procedures, safety standards, and regulatory compliance requirements.
Experience managing operational budgets, KPIs, and performance reporting.
Customer-focused mindset with experience building strong stakeholder relationships.
Excellent administrative and reporting skills with strong attention to detail.
Professional interpersonal and communication skills with the ability to influence at all levels.

This position is ideal for a results-driven leader who thrives in a fast-paced operational environment and is passionate about delivering exceptional airport services while driving customer growth, operational excellence, and commercial success.

Pay: From £45,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

complaints manager jobs in crawley

Airport Manager

Information Governance and Complaints Service Manager

Centre Manager - Primrose Lodge

Compliance Manager

Shift Manager

Senior Complaints Officer

Office Manager

Office Manager

Estate Manager

Assistant Customer Service Manager

Business Support Officer

Rapid

Sales & Operations Manager - Destination Weddings

Regional Employment Broker

Guest Services Manager

Pub Manager

Lettings Manager

Client Services Manager

Team Leader - Southern

Bereavement Services Operations Manager

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