PERMANENT: Full Time 37 hours per week
SALARY: Grade F - £31,537 to £34,434
LOCATION: Tiverton
We have an opportunity for a Generic Revenues & Benefits Officer to work in our Revenues and Benefits team.
The main duties of the role include administration of Council Tax, Business Rates Housing Benefit and Local Council Tax Support dealing with queries via telephone, in writing and email making decisions in line with government legislation and council policy.
You will be able to demonstrate effective team working and problem solving skills and the ability to combine these with a confident and resilient personality. Dealing with customer enquiries and correspondence ensuring efficiency and accountability whilst adhering to relevant legislative provisions, council policy and financial regulations previous experience working in a fast paced office environment is desirable.
You will be able to demonstrate evidence of continuous professional development. Have an excellent understanding of Council Tax, Business Rates, Housing Benefit and Local Council Tax Support legislation, regulations and working practices.
You will have experience of administering and collecting Council Tax and Business Rates. With knowledge of the various Discounts, Disregards and Exemptions qualifying criteria and what level of reduction to apply. Processing Local Council Tax Support and Housing Benefits claims; collecting all information to allow an assessment to be made and applying the appropriate reduction; be familiar with collecting overpayments.
You will be used to working under pressure, to tight deadlines and cope with conflicting priorities. As well as numerate, you will need to interrogate and input data into a variety of software systems which requires an eye for detail and accuracy.
The successful candidate will be able to work in a team and on their own initiative. The Revenues Section works within the General Data Protection Act 2018 so the applicant must carry out their duties with complete confidentiality.
For an informal discussion about the post please contact Fiona Keyes on 01884 234329
For full details please read the Job Description and Person Specification - Revenues & Benefits Officer
The Job Description refers to the level of competencies required for this post. For an explanation of what this means, please see Core Competencies.
A satisfactory basic disclosure check, and three years complete employment history will be requested in the event of you being offered the position.
Unfortunately, we are unable to sponsor skilled worker visas at this time. For more information on pre-employment checks, please review the documents found here.
Please download and complete our Job Application Form and send to [email protected]. Alternatively, print and send by post to:
People Services
Mid Devon District Council
Phoenix House
Phoenix Lane
Tiverton, Devon
EX16 6PP
Please remember to quote the following post and vacancy numbers:
CLOSING DATE:
17 JULY 2026 at 5:00pm
Mid Devon District Council reserves the right to close this vacancy early. We therefore encourage early applications.
We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all underrepresented groups. We are keen to make our interviews accessible. Let us know on your job application if you have a disability and need any reasonable adjustments.
We're committed to Equality of Opportunity and welcome applications from all sections of the community.
If we've not contacted you within two weeks of the closing date, please assume your application has been unsuccessful on this occasion.
Thank you for showing an interest in this vacancy and we wish you every success with your on-going job search.
