Technical support agent Work, Jobs in Crewe, Chs (with Salaries)

Field Support Specialist
FOODHUB —Stoke-on-Trent
- £34,258 a year
- Weekend availability
- Customer service
- Travel
- POS
- Employee assistance programme
- Gym membership
Quick apply
2d
Property & Administration Coordinator
Levelup123 —Crewe
- £15,000 - £17,000 a year
- Part-time
- Hybrid work
- Driving
- Flexitime
- Work from home
Quick apply
10d
Technical Support Agent Level 2
Custodia Technology Limited —Knutsford
- £32,000 a year
- Weekend availability
- Computer Science
- Bachelor's degree
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Technical Support Agent Level 2
Custodia —Knutsford
- £32,000 a year
- Weekend availability
- Computer Science
- Bachelor's degree
- Communication skills
- Free parking
- Annual leave
7d
Call Operations Analyst
Bank of America —Chester
- Full-time
- Microsoft Powerpoint
- Analysis skills
- Organisational skills
2d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Sandbach
- £3,800 a month
- Full-time
- Sales
Quick apply
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Sandbach
- £3,800 a month
- Full-time
Quick apply
Building Control Manager
Cheshire East Council —Crewe
- £68,251 - £72,404 a year
- Full-time
- Hybrid work
- Customer service
- Mentoring
- Budgeting
- Annual leave
- Employee assistance programme
2d
Area Team Leader
Cheshire East Council —Crewe
- £54,994 - £62,777 a year
- Full-time
- Hybrid work
- Customer service
- Mentoring
- Annual leave
- Employee assistance programme
Junior Commercial Advisor
Verisure Services (UK) Limited —Sandbach
- £3,800 a month
- Full-time
- Sales
Quick apply
Building Services Engineer
Grosvenor Group —Chester
- Weekend availability
- Engineering
- Bachelor's degree
- Travel
SharePoint Developer
BCN Group —Manchester
- Full-time
- Hybrid work
- Azure
- SharePoint
- Software development
- Annual leave
- Employee assistance programme
Quick apply
14d
AI Engineer
Barclays —Knutsford
- Scripting
- AI
- Communication skills
Software Developer | Capital Markets
Marex —Nantwich
- Full-time
- AI
- Communication skills
Quick apply
Software Engineer
PortSwigger —Knutsford
- Full-time
- AI
Quick apply
GTM Engineer (RevOps / SalesOps)
Fuelius —Chester
- Full-time
- Hybrid work
- APIs
- AI
Quick apply
Professional Head of Therapy Services
University Hospitals of North Midlands NHS Trust —Newcastle-under-Lyme
- £79,504 - £91,609 a year
- Full-time
- Management
- Customer service
- Training & development
Director, Generative AI – Chemical Development
AstraZeneca —Macclesfield
- Machine learning
- AI
- Communication skills
3d
Residential Property Solicitor - 5 Years PQE - Remote
Mallory Pryce —Cheshire
- £45,000 - £55,000 a year
- Remote
- Analysis skills
Quick apply
7d
PROJECT ENGINEER (SITE AGENT)
Laing O'Rourke —Sale
- Civil engineering
- Engineering
- Construction experience

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Field Support Specialist

FOODHUB -
Stoke-on-Trent

Quick apply

Job details

Full-time
£34,258 a year
2 days ago

Benefits

Cycle to work scheme
Tech scheme
Employee assistance programme
Gym membership
On-site parking

Qualifications

Technical troubleshooting
Driving Licence
Stakeholder collaboration
Client engagement
Customer service
Upselling
Internal department liaison
Staff training
Customer relationship management
POS
Relationship management
Customer support
Account management
Communication skills
Add-on sales
Remote diagnostics
Help desk

Full job description

About Us:

Foodhub is a highly successful tech business providing EPOS and APOS systems to the restaurant and takeaway industry. Our online portal, Foodhub is a consumer-focused online food ordering platform enabling customers to order their favourite dishes at the click of a button. Foodhub provides latest technology, dedicated customer service and international advertising campaigns, our restaurant and takeaway partners couldn’t be in better hands. The time for our sector is now, and we are therefore looking for a Regional Field Support Agent to join our team.

Key Responsibilities

Client Relationship Management: Act as the primary point of contact for restaurant partners, fostering strong relationships to drive retention and satisfaction.

Technical Support & Issue Resolution: Troubleshoot and resolve EPOS and APOS system issues, either remotely or through on-site visits. Work closely with technical teams to ensure quick resolutions.

Training & On-boarding: Conduct training sessions for restaurant owners and staff, ensuring they can fully utilize our platform and technology.

Field Support & On-Site Assistance: Visit clients across the UK to diagnose and resolve technical issues, ensuring minimal disruption to their business operations.

Sales & Up-selling: Identify opportunities to enhance client experience by recommending additional products and services to help their business grow.

Collaboration with Internal Teams: Work alongside technical support, project teams, and other departments to address customer concerns effectively.

Customer Support: Handle inbound and outbound customer queries, including after-hours support on a rotational basis.

Requirements & Qualifications

Experience in account management, sales, customer service, or technical support, preferably within the restaurant, takeaway, or fast-food industry.
Strong technical aptitude with a basic understanding of IT, EPOS, or APOS systems (training will be provided).
Excellent problem-solving skills with the ability to troubleshoot software and hardware-related issues.
Strong communication and interpersonal skills, with the ability to engage and build rapport with business owners.
Ability to work independently, prioritize tasks, and manage time effectively in a fast-paced environment.
Comfortable working flexible hours, including evenings or weekends, to align with restaurant operating hours
Willingness to travel across the UK for on-site visits when required.
Valid driver’s license and access to a vehicle are essential

Benefits:

33 days holidays (inclusive of Bank Holidays)
5 flexible Bank Holidays - Work them if you choose and use the leave days elsewhere in the year.
Holiday exchange - Buy up to 5 days holiday per year
Car Allowance & Fuel Reimbursement
Employee Assistance Programme
Wellness Scheme
Discounted Cancer Screening
Discount Hub
Cycle to Work Scheme
Gym Membership - Contribution of up to £30 per month
Will Writing Service
Mobile or Tech Salary Sacrifice Scheme
Heavily discounted Bupa Select Complete (Medical History Disregarding) Policy option for you and your immediate family.
Death in Service - Salary x4 Life Cover

Job Type: Full-time

Pay: £34,258.00 per year

Benefits:

Cycle to work scheme
On-site parking

Application question(s):

Are you comfortable with a Field based Role?

Experience:

Account management: 3 years (required)
Customer service: 2 years (required)
Upselling: 2 years (required)

Licence/Certification:

Driving Licence & Car (required)

Work Location: On the road

Quick apply

Refine Your Search

technical support agent jobs in crewe, chs

Field Support Specialist

Property & Administration Coordinator

Technical Support Agent Level 2

Technical Support Agent Level 2

Call Operations Analyst

JUNIOR SALES ADVISOR

JUNIOR SALES CONSULTANT

Building Control Manager

Area Team Leader

Junior Commercial Advisor

Building Services Engineer

SharePoint Developer

AI Engineer

Software Developer | Capital Markets

Software Engineer

GTM Engineer (RevOps / SalesOps)

Professional Head of Therapy Services

Director, Generative AI – Chemical Development

Residential Property Solicitor - 5 Years PQE - Remote

PROJECT ENGINEER (SITE AGENT)

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