Support specialist fixed term (12 months) Work, Jobs in Crewe, Eng (with Salaries)

Customer Support Specialist- Fixed Term (12 months)
Health Shield Friendly Society Ltd —Crewe
- £26,699.67 a year
- Full-time
- Customer service
- English
- Microsoft Office
- Free parking
Quick apply
Customer Support Advisor
Your Repair —Stoke-on-Trent
- £26,500 a year
- Full-time
- Customer service
- Plumbing
- Care plans
- Flexible schedule
Quick apply
Senior Programme Manager - Crewe
Right to Succeed —Crewe
- £44,720 - £48,332 a year
- Full-time
- Hybrid work
- English
- Project management
- Team management
- Annual leave
- Work from home
Quick apply
2d
Senior Support Worker
Trafford Council —Trafford
- £28,598 - £31,022 a year
- Part-time
- Hybrid work
- Computer skills
- Communication skills
- Annual leave
- Work from home
Quality & Compliance Officer
COLAS ROADS UK —Chester
- £25,000 - £32,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
6d
HR Shared Services Administrator - 12 month FTC
Dechra Pharmaceuticals PLC —Northwich
- £30,000 - £33,000 a year
- Microsoft Excel
- Oracle
- Customer service
- Employee assistance programme
5d
STAFFORDSHIRE SURVIVE MENTAL HEALTH CARE CO-ORDINATOR (Female) - 37 hrs
Staffordshire Women's Aid —Stafford
- £27,817 - £28,941 a year
- Part-time
- In-person
Quick apply
22h
Respite Support Worker
Cheshire West and Chester Council —Chester
- Annual leave
- Employee discount
9d
Shopper Marketing Lead (12 Month FTC) - THG Nutrition
THG —Manchester
- Microsoft Powerpoint
- Merchandising
- Project management
- Annual leave
- Employee assistance programme
Quick apply
CWCA Interim/Secondment: Rural Economy Lead
Cheshire West and Chester Council —Ellesmere Port
- Organisational skills
- Leadership
- Communication skills
14d
Senior Locally Employed Doctor in Emergency Medicine
Manchester University NHS Foundation Trust —Manchester
- £67,325 a year
- Full-time
- University
- AI
5d
Senior Locally Employed Doctor in Head and Neck Surgery,
Manchester University NHS Foundation Trust —Manchester
- £67,325 a year
- Full-time
- University
- AI
16h
Specialty Doctor in Palliative Medicine
St. Rocco's Hospice —Warrington
- Part-time
- Hospice
- Annual leave
18h

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Customer Support Specialist- Fixed Term (12 months)

Health Shield Friendly Society Ltd
Crewe

Quick apply

Job details

Full-time | Fixed term contract
£26,699.67 a year

Benefits

Free parking
Company pension
On-site parking

Qualifications

Customer service
GCSE
English
Microsoft Office
Administrative experience
Data entry
Phone etiquette
Communication skills
Microsoft Dynamics Navision

Full job description

About the Role:

We are looking for enthusiastic and motivated individuals who can join our Customer Support Team on a fixed-term 12-month basis.

As a Customer Support Specialist, you'll play a key role in delivering an excellent service to our members, customers and brokers. Working in a fast-paced environment, you'll support a variety of membership, billing and administrative activities, handle customer enquiries, maintain accurate records and process financial transactions.

You'll work closely with colleagues across the business to resolve queries efficiently, provide positive customer outcomes and ensure every interaction is handled with professionalism, accuracy and care.

Main Responsibilities:

Customer Support: Provide professional and efficient support to Members, Companies and Brokers across multiple communication channels, including telephone, email and post, responding to queries in a timely manner.
Member Record Administration: Efficiently manage new and existing member records by accurately importing, updating, amending and verifying data to ensure integrity and completeness.
Member Listing Administration: Generate and maintain accurate and up to date membership listings, ensuring data integrity and completeness at all times.
Effective Credit Management: Manage sales ledger activities, payment queries and invoice administration while maintaining accurate customer records and supporting effective credit control measures.
Payment Reconciliation and Processing: Reconcile contribution listings against BACS, cheque payments and company records using Navision, ensuring Direct Debit mandates, allocation processes and month end activities are completed accurately and within required timescales.
Financial Administration: Administer financial transactions including refunds, arrears collection, cheque banking, card payments, payroll deduction reports and other payment activities to support company profitability and maintain accurate customer accounts.
System and Records Maintenance: Ensure appropriate CRM databases are updated accurately and all customer interactions are logged appropriately.
Regulatory Compliance: Carry out all activities in accordance with internal procedures, regulatory requirements and financial controls, identifying and escalating risks, errors or potential issues where appropriate.
Key Performance Indicators (KPIs): Strive to achieve departmental performance targets and objectives while maintaining quality and accuracy standards.
Cross-Functional Collaboration and Multiskilling: Build and maintain effective working relationships across the Member Support team, Sales, Finance and other internal departments. Develop knowledge across multiple operational functions and provide support where required to meet changing business priorities, resource needs, and customer service expectations.
Good Outcomes: Identify opportunities to provide an exceptional service to Members, Companies and Brokers, ensuring fair outcomes, effective communication and proactive resolution of issues. Recognise where additional support may be required and work collaboratively to meet customer and member needs.
Additional Duties: Any additional tasks requested by your Team Leader including ad-hoc Post & Fulfilment support and reception duties

About You:

To be successful in this role you will need to have the following skills, knowledge & qualifications:

Possess strong communication skills both written & verbal
Well-organised, with a high attention to detail and ability to prioritise
Ability to work on own initiative and with others in a team
Strong administrative skills
Proficiency with MS Office
Desirable, experience with working with CRM platforms

Key Stakeholders:

Sales Support Team
Member Support Team
Account Managers
Finance Team
Team Leaders & Head of Operations/Operations Manager
Stakeholders including Brokers & Companies

About Health Shield:

Health Shield is a regulated Insurance provider and is one of the leading companies in the Health Cash Plan market. Our Cash Plan products allow our Customers (and their staff) to claim for routine medical expenses – dental treatment, glasses, physio and are increasingly being seen as a key employee benefit. Our purpose is to help people lead healthier, happier lives and our people are key in achieving this. Our people goal is to create an environment where they are empowered, motivated, strive for excellence and conduct themselves with integrity.

Financial Conduct Authority Code of Conduct Rules

Rule 1: You must act with integrity
Rule 2: You must act with due skill, care and diligence
Rule 3: You must be open and cooperative with the FCA, the PRA and other regulators
Rule 4: You must pay due regard to the interests of customers and treat them fairly
Rule 5: You must observe proper standards of market conduct
Rule 6: You must act to deliver good outcomes for retail customers.

Our values

Our four values are the principles we live by, who we are and define our culture. We bring these to life every single day in all we do

Customer Focused – Putting customers at the heart of everything we do and doing our very best to exceed customer expectations
Straightforward – Making sure we keep it simple, open and honest
Professional – Having the right attitude, delivering to a high standard and having the right knowledge and competence to do your job properly
Responsible – Acting with trust, dignity, respect, being reliable and accountable for everything we do

Job Types: Full-time, Fixed term contract

Pay: £26,699.67 per year

Benefits:

Company pension
Free parking
On-site parking

Education:

GCSE or equivalent (preferred)

Experience:

customer service: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

support specialist fixed term (12 months) jobs in crewe, eng

Customer Support Specialist- Fixed Term (12 months)

Customer Support Advisor

Senior Programme Manager - Crewe

Senior Support Worker

Quality & Compliance Officer

HR Shared Services Administrator - 12 month FTC

STAFFORDSHIRE SURVIVE MENTAL HEALTH CARE CO-ORDINATOR (Female) - 37 hrs

Respite Support Worker

Shopper Marketing Lead (12 Month FTC) - THG Nutrition

CWCA Interim/Secondment: Rural Economy Lead

Senior Locally Employed Doctor in Emergency Medicine

Senior Locally Employed Doctor in Head and Neck Surgery,

Specialty Doctor in Palliative Medicine

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