The role
H.W. Coates Ltd is looking for an experienced and confident Stock Controller to join our team in Middlewich.
This is an important office-based position within a busy warehousing and distribution operation. We are looking for someone who takes pride in accuracy, is comfortable taking ownership of problems and can remain organised and professional when working under pressure.
The successful candidate will be responsible for the day-to-day control and administration of stock, working closely with colleagues, customers and operational teams to ensure stock records are accurate and issues are identified and resolved promptly.
This would suit someone with previous stock control, inventory, warehouse administration or similar office experience who enjoys investigating discrepancies and seeing problems through to resolution.
Working hours:
Monday – Friday : 8:30am – 5:30pm (40 hours per week)
Key responsibilities
Your duties will include:
- Processing stock receipts accurately and efficiently
- Processing customer orders and associated stock movements
- Monitoring and maintaining accurate inventory records
- Carrying out stock checks and investigating discrepancies
- Identifying stock errors and ensuring they are reported, investigated and resolved
- Monitoring operational KPIs
- Producing and maintaining reports using Microsoft Excel
- Liaising with warehouse and transport colleagues to resolve operational issues
- Communicating professionally with customers by telephone and email
- Prioritising workloads in a busy operational environment
- Identifying recurring problems and helping to improve stock control processes
- Maintaining accurate records and completing general stock administration
- Supporting the wider office and operational team when required
What we're looking for
More important than experience with our particular systems is your ability to work accurately, confidently and methodically.
We are particularly interested in candidates who can demonstrate:
- Previous experience in an office-based stock control, inventory, warehouse administration, logistics or similar role
- Strong attention to detail and a high level of accuracy
- Confidence investigating discrepancies and taking ownership of problems through to resolution
- The ability to prioritise and remain calm when dealing with several demands at once
- Good numerical and analytical skills
- Strong customer service and communication skills, both by telephone and email
- Good Microsoft Office skills, particularly Excel and Outlook
- The confidence to question information when something doesn't look right
- A dependable, organised and proactive approach to work
- The ability to work effectively both independently and as part of a team
Experience using a Warehouse Management System (WMS) or Transport Management System (TMS) would be useful but is not essential.
What we offer
H.W. Coates is an established warehousing and distribution business, and we want good people to build a long-term career with us.
Benefits include:
- 30 days' annual holiday for full-time employees, including statutory holidays
- Additional holiday entitlement based on length of service
- Company pension scheme with employer contribution matching up to 5%
- Training and development opportunities
- Full induction and role-specific training
- Permanent, full-time employment with an established business
The person we're looking for
This isn't a role where we simply want someone to process what's put in front of them.
We're looking for someone who notices when something isn't right, investigates it and takes responsibility for getting it resolved.
You'll need to be comfortable speaking with customers and colleagues, working to deadlines and maintaining accuracy even when the office is busy.
If you're organised, confident, good with numbers and systems, and enjoy getting to the bottom of stock discrepancies, we'd be interested in hearing from you.
Application
Please apply with an up-to-date CV.
As part of the application process, we'll ask you to answer a small number of questions about your experience and approach to stock control.
Benefits:
- Company pension
- Free parking
- On-site parking
Application question(s):
- Please describe how you have used Microsoft Excel in a previous role. Give examples of the types of spreadsheets, reports, formulas or functions you were comfortable using.
- Imagine you are dealing with an urgent customer stock query, the warehouse is waiting for you to resolve a discrepancy and you also have several orders that need processing. How would you decide what to deal with first?
- Give an example of a mistake or recurring problem you noticed in a previous job that others had either missed or accepted as normal. What did you do about it?
- Why do you think you would be a good fit for H.W. Coates and this Stock Controller role? Please tell us what experience, skills and personal qualities you would bring to the position.
Work Location: In person
