Customer service advisor Work, Jobs in Criccieth (with Salaries)

Customer Service Advisor
Transport for Wales —Penrhyndeudraeth
- £25,506 a year
- Microsoft Excel
- Customer service
- English
- Employee discount
14d
Resident Experience Advisor (Customer Service) - Bangor, North Wales
iQ Student Accomodation —Bangor
- £27,500 a year
- Full-time
- Customer service
- Hotel
- Annual leave
Customer Service & Sales Coordinator
Blas ar Fwyd Cyf —Llanrwst
- £13.24 - £13.74 an hour
- Part-time
- Customer service
- English
- Data entry
Quick apply
6d
Customer Service / Sales person (Part-time)
BOCS Self Storage —Bangor
- From £13 an hour
- Part-time
- Sales
- Customer service
- Administrative experience
- Free parking
Quick apply
4d
Multi-drop Van Driver/Customer Service Warehouse Assistant - 30 hours per week
Travis Perkins —Anglesey
- Part-time
- Customer service
- Driving
- Employee discount
6h

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Resident Experience Advisor (Customer Service) - Bangor, North Wales
iQ Student Accomodation —Bangor
You’ll work on the busy reception desk within our operating hours of 8am–8pm, Monday to Friday, with occasional weekend work agreed in advance for busy periods…
£27,500 a year
Customer Contact & Library Advisor
Ceredigion County Council —Aberaeron
We’re looking for someone friendly, motivated and committed to excellent customer service to support customers and libraries across Ceredigion.
£26,403 - £27,694 a year

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Customer Service Advisor

Transport for Wales -
Penrhyndeudraeth

Apply Now

Job details

Permanent
£25,506 a year
14 days ago

Benefits

Cycle to work scheme
Company pension
Free or subsidised travel
Employee discount
Car scheme

Qualifications

Microsoft Excel
Customer service
English
Microsoft Office
Classroom experience
IT
Welsh

Full job description

Salary:
£25,506
Location:
Penrhyndeudraeth
Website Category:
Head Office
Contract Type:
Permanent
Closing Date:
7 June 2026
Vacancy Reference:
0588

The Role

Provide first line support to customer enquiries and customer complaints across telephone, and other channels, working on the demand responsive projects such as Transport for Wales Rail Complaints line, National Rail Enquiries, Rail 2 Refuge, Transport for Wales Rail Passenger Assist and Transport for Wales Rail Reservations, along with supporting other projects as required.

Role responsibilities

Responding to customer requests, queries and complaints in an efficient and professional manner via telephone, in line with agreed service level agreements and key performance Indicators, to undertake varied actions depending on customer queries and system requirements.
Responding to customer queries (inbound and outbound) and complaints by communicating via telephone, live chat, email and social media, to resolve issues in a timely manner ensuring a high- quality service to customers.
Complete daily system tasks by consulting the various administration systems to ensure seamless operation of all the telephony service contracts undertaken by Customer Service Advisors.
Engage with our customers via telephone, email, social media and Live chat providing them with accurate and consistent information regarding the different telephony service contracts to ensure that TfW deliver the highest level of service.
Engage with our customers by providing email, phone, live chat, social media and face-to-face contact where necessary to ensure TfW deliver the highest level of service across projects.
Demonstrate a comprehensive understanding of various TfW projects by keeping abreast of changes to ensure that Information is effectively communicated to customers.
Provide ad-hoc support for other projects by flexibly adapting workload to maintain the highest level of customer satisfaction.
Respond to calls efficiently by adhering to the service level agreement/key performance indicators (KPIs) to enhance a positive customer experience.

Who we're looking for

Fluent Welsh speaker.
Previous experience working in a customer service environment.
Experience of using a variety of IT systems.
Excellent verbal and written communications skills in Welsh and English.
Familiarity with Microsoft Office software (Including Microsoft Excel).

Welsh Language Skills

Welsh language skills are an essential requirement for this role.

TfW support anyone who wants to learn Welsh or improve their skills. We offer online learning, classroom courses and funding attendance at local community courses.

Equal Opportunities

We're changing the way the transport industry looks. By celebrating and embracing differences, we're building a workforce that represents Wales. We need talented people from all backgrounds and cultures to bring their perspectives and experiences. Diverse teams make better decisions and drive innovation. Join us in transforming the way Wales travels."

Who we are

Transport for Wales is changing the way Wales travels, making sustainable transport the first choice. We're building a multimodal integrated transport network called the T Network, making it easier for people to travel by train, bus, walking, wheeling and cycling.

We're a Disability Confident Leader. Let us know about any reasonable adjustments you may need in the recruitment process and as part of the role if you are successful.

This advert will close at 23:59 on the day of the application closing date stated above. However, we reserve the right to close this vacancy early if we receive enough applications. We encourage you to submit your application as early as possible.

Job benefits

Enhanced pension scheme

Free travel across the TfW rail network

Cycle to work scheme

Electric car scheme

Health cash plan

High street discounts

Training & development opportunities

Apply Now

Refine Your Search

customer service advisor jobs in criccieth

Customer Service Advisor

Resident Experience Advisor (Customer Service) - Bangor, North Wales

Customer Service & Sales Coordinator

Customer Service / Sales person (Part-time)

Multi-drop Van Driver/Customer Service Warehouse Assistant - 30 hours per week

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