Customer care specialist Work, Jobs in Crick, Nth (with Salaries)

Employer and Participant Engagement Officer
Acorn Training —Lower Shuckburgh
- £27,900 - £29,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Annual leave
- Referral programme
Quick apply
Lloyds Banking Group Customer Support - Leamington Spa
Lloyds Banking Group —Leamington Spa
- £26,200 - £26,950 a year
- Full-time
- Customer service
- Financial services
- Banking
Customer Experience Specialist
Circom Limited —Coventry
- £24,000 - £26,655 a year
- Full-time
- Customer service
- Computer literacy
- English
- Free parking
Quick apply
1d
Customer Service Advisor
Barclays —Leamington Spa
- £26,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
Delivery Assurance Co-ordinator
Anglian Water Services Ltd —Milton Keynes
- £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Office
- Organisational skills
- Annual leave
12d
Connect to Work Employment Specialist
Acorn Training —Daventry
- £28,000 - £30,000 a year
- Full-time
- First Aid Certification
- Communication skills
- Annual leave
- Referral programme
Quick apply
Tenancy Sustainment Worker
Spring Housing Association —Coventry
- Up to £26,000 a year
- Weekend availability
- Organisational skills
- Communication skills
- Negotiation
- Free parking
- Sick pay
Quick apply
11d
Foster Carer Recruitment Lead
Compass Fostering —Leicester
- £30,000 a year
- Full-time
- Remote
- Sales
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
Delivery Driver
Allied Vehicles —Rugby
- £0.01 a year
- Monday to Friday
- Driving
- Free parking
- Annual leave
Quick apply
Junior Internal Recruiter
Dachser —Northampton
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
5d
Lecturer - Agriculture
Moulton College —Moulton
- £45,000 a year
- Free parking
- Annual leave
Housing Litigation Paralegal
Sage Homes —Northampton
- Microsoft Word
- Microsoft Excel
Administrator
Outcomes First Group —Lillingstone Dayrell
- Up to £26,000 a year
- Monday to Friday
- Microsoft Office
- Administrative experience
- IT
- Employee discount
Metering Specialist
Stadia Group Limited —Enderby
- £25,000 - £35,000 a year
- Full-time
- Heavy lifting
- Customer service
- In-person
- Free parking
- Employee discount
Quick apply
Customer Service Team Leader
DFDS UK & Ireland —Kettering
- Monday to Friday
- Supervising experience
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
14d
Companion Driver
Daisy and Greg Services Limited —Buckingham
- £29,600 - £31,000 a year
- Customer service
- No experience needed
- English
- Paid training
- Annual leave
Quick apply
2d
Licensing Enforcement Team Leader
North Northamptonshire Council —Kettering
- £42,839 - £46,142 a year
- Computer literacy
- English
- Communication skills
- Employee assistance programme
10d
Customer Care Champion - Dispatcher
Otis —Leicester
- Full-time
- Remote
- Communication skills
Receptionist/Administrator front of house
Service MOT Repairs Limited —Northampton
- £23,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
1d
Support Worker - (Recovery) Banbury Lodge
UK Addiction Treatment Centres —Banbury
- £12.98 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply

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customer care specialist jobs near crick, nth

Employer and Participant Engagement Officer

Acorn Training -
Lower Shuckburgh

Quick apply

Job details

Permanent | Full-time
£27,900 - £29,000 a year

Benefits

Annual leave
Company pension
Paid volunteer time
Referral programme

Qualifications

Driving Licence
Customer service
GCSE
Microsoft Office
IT
Communication skills

Full job description

Description

We reserve the right to close this advertisement at any time if we receive suitable applications for the role.

The purpose of the Employer and Participant Engagement Officer role is to deliver a joined‑up, person‑centred employment service that connects participants to meaningful, sustainable paid work while meeting the needs of local employers. The role exists to actively engage participants, understand their aspirations and barriers, and translate this insight into high‑quality job matching through proactive employer relationships. By combining participant engagement with employer outreach, the postholder ensures rapid job search, effective in‑work support, and strong job retention outcomes in line with the Connect to Work / IPS model, creating value for individuals, employers, and the wider system

Key Responsibilities and Key Performance Indicators

Participant Engagement and Support

Act as a primary point of contact for participants, ensuring rapid engagement following referral (ideally within 48 hours).
Build strong, trusting relationships with participants, particularly those who may feel anxious, ambivalent, or disengaged from employment.
Use person‑centred, strengths‑based conversations to understand employment goals, preferences, skills, and support needs.
Sensitively explore barriers such as mental health challenges, long‑term unemployment, confidence, or life circumstances.
Explain and apply the IPS approach, including voluntary engagement, rapid job search, and integration with health and community services.
Maintain engagement during fluctuating motivation through tailored contact (calls, texts, emails, face‑to‑face) and agreed action plans.
Work collaboratively with NHS teams, community partners, and internal colleagues to ensure coordinated, participant‑focused support.
Provide pre‑employment support including CV development, application support, interview preparation, and confidence‑building.

Employer Engagement and Job Development

Proactively identify, approach, and build long‑term relationships with employers through repeat, in‑person engagement, even when no vacancies exist.
Position employers as valued customers, demonstrating clear benefits of working with the service.
Source suitable vacancies that genuinely align with individual participant preferences, strengths, and employment goals.
Address employer concerns around additional support needs using IPS‑consistent, solution‑focused approaches.
Identify hidden jobs, job‑carving opportunities, and reasonable workplace adjustments to improve outcomes.
Develop and maintain a balanced vacancy pipeline that meets a wide range of participant needs.
Provide professional employer follow‑up, including thank‑you messages, updates, and regular check‑ins.

Key Performance Indicators

% of referrals contacted within 48 hours
% of participants opting into the service following initial engagement
Participant engagement rate (active cases vs disengaged cases)
Average time from referral to job start
% of participants entering paid employment
Job sustainment rates at 13, 26 and 52 weeks
Participant satisfaction / feedback scores
Number of active employer relationships
Number of repeat employer engagements (return employers)
Vacancies sourced that meet participant preferences
% of placements from employer‑led job development (non‑advertised roles)
Employer satisfaction / feedback scores

Skills, Knowledge & Expertise

Qualifications and specific training

GCSE grade A*-C (or equivalent) in English, Maths and ICT (Essential)
Full driving licence and car (Essential)
L3 IAG or equivalent qualification (Desirable)

Experience

Track record of employer, client and stakeholder engagement (Essential)
Evidence of meeting and exceeding targets (Essential)
Experience of providing excellent customer service and achieving targets (Essential)
Experience of working with Employers/Jobcentre Plus. Health Services: Primary care, mental health teams, and Integrated Care Boards. Social Care: Community care settings and care providers. Specialist Support Groups: Charities, housing associations, and organizations focusing on specific barrier conditions (e.g., substance dependency support, homelessness services). Criminal Justice System: Work Coaches and mentors within prisons and rehabilitation centres. Voluntary and Community Sector: Local charities and faith groups. Education Providers (Desirable)

Knowledge

Display an awareness, understanding and commitment to the protection and safeguarding of young people and vulnerable adults (Essential)
Knowledge and understanding of safe and healthy working practices (Essential)
Have an understanding of and be able to demonstrate a commitment to Equal Opportunities and Diversity. (Essential)

Skills

Ability to engage and maintain positive working relationships internally and externally (Essential)
Excellent IT skills, including familiarity with Microsoft Office packages (Essential)
Strong communication skills – written, verbal and active listening (Essential)
Be approachable, empathetic, and able to relate to individuals from diverse backgrounds. (Essential)
Flexible and adaptable, being open to new ideas and adapting engagement strategies to the needs of learners. (Essential)
Organisation and planning which demonstrates good time management and prioritisation. (Essential)

Job Benefits

Flexible working including home-based, centre-based, or hybrid job role dependant
Up to 26 days annual leave, with the option to purchase up to 10 additional days
Pension scheme to support your long-term financial wellbeing
Training and professional development, including CPD workshops and professional qualifications
Westfield Health Scheme with benefits including 13 healthcare services, cashback towards essential health bills, counselling and therapy treatments, fast access to MRI, CT, and PET scans, and discounted shopping vouchers
Wellbeing initiatives including Wellbeing Wednesdays and the Mental Health at Work Pledge
Disability Confident Leader, Menopause Workplace Pledge, Armed Forces Covenant, Ban the Box Employer, and secure prayer spaces
Annual paid volunteering day and charity initiatives
Cash incentives for Employee of the Month and Employee of the Year awards

£500 Recommend a friend scheme

About Acorn Training

Our tailored services are delivered across eight training centres and within the local communities we serve.

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Refine Your Search

customer care specialist jobs in crick, nth

Employer and Participant Engagement Officer

Lloyds Banking Group Customer Support - Leamington Spa

Customer Experience Specialist

Customer Service Advisor

Delivery Assurance Co-ordinator

Connect to Work Employment Specialist

Tenancy Sustainment Worker

Foster Carer Recruitment Lead

Delivery Driver

Junior Internal Recruiter

Lecturer - Agriculture

Housing Litigation Paralegal

Administrator

Metering Specialist

Customer Service Team Leader

Companion Driver

Licensing Enforcement Team Leader

Customer Care Champion - Dispatcher

Receptionist/Administrator front of house

Support Worker - (Recovery) Banbury Lodge

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