Senior customer service representative Work, Jobs in Crick, Nth (with Salaries)

Operations Supervisor (Nights)
OnLogistics —Rugby
- £32,000 a year
- Full-time
- Writing skills
- English
- Supervising experience
- Free parking
- Sick pay
Quick apply
International Recruitment and Enquiries Assistant - Temp cover
Unitemps, The University of Northampton —Northampton
- £13.45 an hour
- Temporary
- CRM software
- Marketing
- Computer literacy
Quick apply
9d
Operational Support Officer
HM Courts & Tribunal Service —Coventry
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Organisational skills
- Annual leave
- Employee discount
1d
Senior Customer Service Rep Aftermarket
Doosan Bobcat EMEA (UK) —Northampton
- English
- Continuous improvement
- No degree
- Employee assistance programme
Women in Field Sales: Venue Sales Rep
Octopus Energy Group —Leicester
- Full-time
- Customer service
Quick apply
Sales Development Representative - Digital Commerce
Columbus United Kingdom —Leicester
- Hybrid work
- Business development
- Travel
- Annual leave
- Work from home
Quick apply
Trainee Pharmacy Dispenser
SWFT Clinical Services Ltd —Warwick
- £27,721.50 a year
- Full-time
- Retail sales
- Employee assistance programme
- Employee discount
2d
Deputy Safety Officer - PERM
CBS Arena —Coventry
- Weekend availability
- Hotel
- Continuous improvement
- Organisational skills
- Employee assistance programme
Program Manager
Siemens Energy —Warwick
- Full-time
- Analysis skills
- Continuous improvement
- Travel
8d
Senior Tender Manager
DSV —Northampton
- Full-time
- CRM software
- Microsoft Office
- Continuous improvement
- Annual leave
- Employee discount
Technical Case Handler - 12 Month FTC
Orbit Group —Coventry
- £25,422 - £33,473 a year
- Microsoft Word
- Leadership
- Communication skills
8d
Pharmacy Dispenser UHCW OPD
SWFT Clinical Services Ltd —Coventry
- £28,484.53 a year
- Weekend availability
- Business development
- Retail sales
- Employee assistance programme
- Employee discount
5d
Pharmacy Dispenser Warwick OPD
SWFT Clinical Services Ltd —Warwick
- £28,484.53 a year
- Full-time
- Business development
- Patient care
- Retail sales
- Employee assistance programme
- Employee discount
6d
Analyst, Contract Logistics
DSV —Northampton
- Full-time
- Analysis skills
- Continuous improvement
- Analytics
- Annual leave
- Employee discount
Sales Manager - Germany
FMH Conveyors —Corby
- £45,000 - £55,000 a year
- CRM software
- Engineering
- English
Quick apply
Senior Project Manager
Gallifordtry —Leicester
- Full-time
- Management
- Construction experience
- Budgeting
- Employee assistance programme
- Employee discount
Commissioning Technician
JIK-Integral UK Limited —Belgrave
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
Quick apply
Mobile Fabric Engineer
JIK-Integral UK Limited —Belgrave
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
Quick apply

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Operations Supervisor (Nights)

OnLogistics
Rugby

Quick apply

Job details

Permanent | Full-time
£32,000 a year

Benefits

Free parking
Company pension
Sick pay
On-site parking

Qualifications

Writing skills
GCSE
Shift management
English
Performance management
Numeracy
Warehouse management
Supervising experience
Continuous improvement
Organisational skills
Employee performance appraisals
Health and safety experience
Computer skills
Supply chain warehousing
Professional development mentoring
Training & development
Leadership
Team motivation leadership
Communication skills
Operations leadership experience
Warehouse team management
Distribution operations team management

Full job description

Are you ready to take the next step in your career and make a real impact?

We are looking for motivated, reliable, and enthusiastic individuals to join our team in a rewarding role where your skills and dedication will be truly valued.

This is a fantastic opportunity to grow within a supportive environment, contribute to a dynamic organisation, and develop your career with a company that recognises and rewards hard work.

If you’re passionate about what you do and eager to be part of a team driven by success, we’d love to hear from you.

What You’ll Be Doing

As the Operations Supervisor (Nights), you will be responsible for leading and overseeing all overnight warehouse operations, ensuring customer requirements and Service Level Agreements (SLAs) are consistently achieved in a safe, efficient, and cost-effective manner. You will manage and support the night shift team, maintain operational and inventory controls, ensure compliance with Health & Safety and company policies, and act as the senior operational representative on site outside normal business hours. The role requires effective resource planning, performance management, clear communication through shift handovers, and a continuous focus on service delivery, operational excellence, and continuous improvement.

Responsibilities

Lead and supervise all night shift warehouse activities, ensuring operational targets and customer requirements are achieved.
Promote a strong Health & Safety culture, ensuring compliance with company policies, procedures, and legal requirements throughout the shift.
Conduct shift briefings and ensure all incidents, hazards, and near misses are reported and escalated appropriately.
Manage employee attendance, holidays, sickness, and absence records through Citrus HR.
Uphold the On Logistics Circle of Values and demonstrate these behaviours through effective leadership and decision-making.
Ensure compliance with waste management and housekeeping standards in line with SHEQ and company requirements.
Maintain accurate inventory and material flow controls to achieve customer service and OTIF performance targets.
Operate and support customer systems, ensuring all transactions and records are maintained accurately.
Lead, motivate, develop, and coach team members, creating a positive and high-performing working environment.
Identify training and development needs, ensuring team competency records and skills matrices remain current.
Conduct performance reviews and support employee development through regular feedback and coaching.
Ensure effective communication and shift handovers, providing clear updates on performance, issues, and priorities.
Support customer requirements and contribute to operational improvement initiatives that enhance service and efficiency.

About You

Qualifications and training

GCSE Grade 4/C or above (or equivalent) in English and Maths.
Good standard of literacy and numeracy.
Competent user of Microsoft Office applications and warehouse/customer operating systems.
Understanding of Health & Safety requirements within a warehouse or logistics environment.

Experience

Previous experience within a warehouse, logistics, distribution or supply chain environment.
Experience leading and motivating operational teams to achieve performance targets.
Experience managing day-to-day operational activities and resolving operational issues.
Experience of inventory control and maintaining accurate stock records.
Experience conducting team briefings, shift handovers and performance discussions.
Experience working within Health & Safety procedures and compliance requirements.
Experience monitoring KPIs and implementing corrective actions where required.

Knowledge & skills

Strong leadership and people management skills.
Excellent verbal and written communication skills.
Strong organisational and planning skills.
Ability to prioritise workloads in a fast-paced operational environment.
Effective problem-solving and decision-making skills.
Knowledge of warehouse operations, inventory management and material flow processes.
Ability to coach, train and develop team members.
Strong Health & Safety awareness and commitment to compliance.
Ability to analyse performance data and produce accurate operational reports.
Ability to work independently and act as the senior operational representative outside normal business hours.

Benefits

We offer a competitive benefits package designed to support your wellbeing, reward your contribution, and help you thrive both professionally and personally. As part of our team, you can expect:

Competitive salary, with regular reviews
Holiday allowance, plus bank holidays, with opportunities to increase with service
Pension scheme, to support your future financial security
Training and development opportunities, to help you grow your skills and career
Employee support programmes, for health and wellbeing
Friendly and inclusive working environment, where your contribution is valued
Opportunities for progression, within a growing organisation

We believe in recognising hard work and creating a workplace where employees feel supported, motivated, and proud to be part of the team.

Reference Number: 021

Pay: £32,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Sick pay

Experience:

Supervising: 1 year (required)

Language:

English (required)

Work Location: In person

Quick apply

Refine Your Search

senior customer service representative jobs in crick, nth

Operations Supervisor (Nights)

International Recruitment and Enquiries Assistant - Temp cover

Operational Support Officer

Senior Customer Service Rep Aftermarket

Women in Field Sales: Venue Sales Rep

Sales Development Representative - Digital Commerce

Trainee Pharmacy Dispenser

Deputy Safety Officer - PERM

Program Manager

Senior Tender Manager

Technical Case Handler - 12 Month FTC

Pharmacy Dispenser UHCW OPD

Pharmacy Dispenser Warwick OPD

Analyst, Contract Logistics

Sales Manager - Germany

Senior Project Manager

Commissioning Technician

Mobile Fabric Engineer

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