Service desk support Work, Jobs in Crick, Nth (with Salaries)

Service Desk Analyst
Leicestershire Partnership NHS Trust —Leicester
- £28,392 - £31,157 a year
2d
IT Service Desk Analyst
Nationwide Platforms —Lutterworth
- £26,000 - £27,000 a year
- Customer service
- IT
- Annual leave
- Employee discount
Junior Service Desk Engineer
Novem Limited —Coventry
- £24,785 - £26,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Travel
- Bereavement leave
- Life insurance
Quick apply
2d
Human Resources Administrative Officers - Milton Keynes and East Kilbride
Foreign, Commonwealth & Development Office —Milton Keynes
- £29,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
8d
Second Line IT Support Engineer
Novacroft —Northampton
- £35,000 - £38,000 a year
- Full-time
- Azure
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
Operational Support Officer
HM Courts & Tribunal Service —Northampton
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
7d
Guest Service Assistant - Front Office (Reception) - 12 month fixed term
Hampton by Hilton Corby —Corby
- £12.85 an hour
- Part-time
- Bilingual
- Hospitality
- Microsoft Excel
- Free parking
- Store discount
Quick apply
4d
Transport clerk - Days
Tesco UK —Daventry
- £14.77 an hour
- Full-time
- School
11d
Front of House - Night
Urbanbubble —Coventry
- £25,500 - £28,500 a year
- 12 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Sick pay
Quick apply
2d
Fault Co-Ordinator
Network Plus —Lutterworth
- £27,000 - £30,000 a year
- Microsoft Office
Quick apply
Service Desk Consultant II
TrueCommerce (Coventry) Limited —Coventry
- Remote
Lifestyle Receptionist - Full Time
Escapade —Silverstone
- Full-time
- English
- Hotel
- Restaurant
Quick apply
10d
IT Service Desk Technician
Phenna Group —Leicester
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Technical Service Desk Advisor
Ricoh —Northampton
- Communication skills
1d
Library Assistant
Coventry University —Coventry
- £24,855 - £25,273 a year
- Part-time
- Customer service
- University
- IT
- Annual leave
- Employee discount
4d
Receptionist - Evenings - SEPTEMBER START
The Bedford College Group —Corby
- £24,552 - £26,754 a year
- Customer service
- Organisational skills
- Front desk
4d
IT Analyst
SPACE VERVE LIMITED —Coventry
- £24,420.00 - £45,724.89 a year
- Full-time
- Hybrid work
- Windows
- Microsoft Office
- Analysis skills
- Free parking
Quick apply
VacancyTitle: Care Worker
Housing 21 —Rugby
- £13.48 an hour
- English
- Care plans
- No travel
- Annual leave
- Employee assistance programme
9d
IT Support Manager
DCS Group (UK) Ltd —Banbury
- Azure
- SQL
- IT
Quick apply
Guest Service Assistant (Casual)
Holiday Inn Leamington Spa —Warwick
- £12.71 an hour
- Part-time
- Hospitality
- Bar
- Casual dining restaurant
- Employee discount
Quick apply
2d

I want to receive the latest job alerts for service desk support in crick, nth

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Service Desk Analyst

Leicestershire Partnership NHS Trust -
Leicester

Apply Now

Job details

£28,392 - £31,157 a year
2 days ago

Qualifications

Full job description

Job Overview

Band 4 Service Desk Analyst

The post holder will be expected to operate within SLA/OLA standards expected by customers. This role will have the responsibility for receiving all incoming issues and information requests to HIS with the brief to either resolve to a conclusion, or to pass or escalate to the appropriate person. All calls are to be logged whilst doing so. They will be responsible for communicating complicated IM&T issues to non IM&T staff/suppliers.

The post holder will need to operate within a busy call centre environment and will need to ensure that they follow procedures that have been developed.

The service desk will have responsibility for logging all calls, owning all calls until closure, progress chasing and performing user account management. This post may require flexible working hours, based upon the service requirements of the HIS client base.

Act as first point of contact for HIS Service endusers on the customer service desk.
Answer, log and manage all calls, emails and faxes to the Service Desk.
Work within SLA/OLA requirements, ensuring issues are owned and progressed to resolution.
Maintain and contribute to the HIS knowledge base.
Analyse and resolve complex IM&T queries, including software and hardware configuration.
Support clients with account management, GP connections, desktop issues, mobile phones and application software across Trust sites and other organisations per SLA.
Process user account and VPN forms following set procedures.
Ensure issues are resolved within SLA or escalated to secondline support.
Maintain IT systems and user accounts, ensuring accurate access and contributing to IM&T improvements.
Follow up resolutions to ensure user satisfaction.
Liaise with internal teams, thirdparty engineers and suppliers to ensure timely responses.
Assist in managing the Service Desk application, including user accounts, categories and call allocation.
Meet quality and performance targets set by Service Delivery Management.
Escalate incidents to external support agencies when required.
Promote and comply with the organisation’s equal opportunities policy.

This job description is not exhaustive and may be reviewed and amended in consultation with the post holder.

We may close the advert early, if we receive a sufficient number of applicants, so please apply as soon as possible.

About Us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents.

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).

All jobs will require permission to work in the UK.

For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

Applicants at risk within the local NHS who meet essential criteria will have preference for interview.

Apply Now

Refine Your Search

service desk support jobs in crick, nth

Service Desk Analyst

IT Service Desk Analyst

Junior Service Desk Engineer

Human Resources Administrative Officers - Milton Keynes and East Kilbride

Second Line IT Support Engineer

Operational Support Officer

Guest Service Assistant - Front Office (Reception) - 12 month fixed term

Transport clerk - Days

Front of House - Night

Fault Co-Ordinator

Service Desk Consultant II

Lifestyle Receptionist - Full Time

IT Service Desk Technician

Technical Service Desk Advisor

Library Assistant

Receptionist - Evenings - SEPTEMBER START

IT Analyst

VacancyTitle: Care Worker

IT Support Manager

Guest Service Assistant (Casual)

I want to receive the latest job alerts for service desk support in crick, nth

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected