This role requires study and completion of the L4 Regulatory Compliance Officer – Housing Standards apprenticeship qualification. Following successful completion of the L4 qualification, progression will be onto the L5 Diploma in Private Sector Housing Interventions and Advanced Professional Certificate.
Location
Norwich City Hall / Hybrid
Salary band
£29,540 - £42,839 (pro-rata, per annum)
- To assist in the delivery of the statutory functions in all areas private sector housing and HMO licensing.
- To assist the Private Sector Housing and HMO team in the investigations of alleged breaches of housing legislation.
- To assist with tasks related to the collection of evidence and progression of enforcement action.
- To develop essential skills in the support of the Private Sector Housing and HMO team and other services as required.
- To assist officers in the annual work programme and support/carry out inspections and give advice/guidance to members of the public/businesses (level of supervision/complexity dependent on career grade level).
- To provide a customer focused service for internal and external customers which is focused on excellent delivery, service improvement and maximising efficiency
- To contribute to the delivery of an effective and focused Planning and Regulatory service for the council.
This role requires study and completion of the L4 Regulatory Compliance Officer – Housing Standards apprenticeship qualification. Following successful completion of the L4 qualification, progression will be onto the L5 Diploma in Private Sector Housing Interventions and Advanced Professional Certificate.
Note: Complexity of workload, casework, projects, and level of supervision by more senior officers will vary according to the level of the staff member within the career grade
- Assist in the delivery of the corporate vision and priorities through the provision of statutory functions/activities in all areas of private sector housing and HMO licensing
- Take responsibility for assisting/management of a workload of proactive inspections, compliance visits, investigations, surveys, sampling and interventions in commercial/domestic premises and the wider environment providing a high-quality service to applicants and meeting performance and quality targets
- Carry out inspections of HMO premises to identify disrepair and other non-compliance with local and statutory requirements and breaches of management standards. Assess against HHSRS
- Take appropriate action to ensure compliance with all relevant regulations and license conditions
- Carry out investigations of unlicensed HMO premises, working with multi agency partners as necessary. This will include collation of evidence to support advice and for enforcement purposes
- As knowledge and competence develops, undertake a caseload of reactive work, including responding to and investigating complaints, as well as proactive project work and educational activities where required. In all cases, responding within corporate timescales, keeping relevant parties informed and maintaining up to date case records
- As knowledge and competence develops, communicate with residents and businesses to advise them on relevant legal provisions and best practice recommendations using a variety of methods including face to face, telephone, email and in writing and to respond to general enquiries
- Analyse and interpret data and information and implement decisions on a broad range of activities across the service area as directed by more senior officers
- Assist and support other members of the team, dependent on relevant stage of knowledge/experience and subject to service requirements
- Support officers to carry out enforcement duties including collation and collection of evidence, preparing reports, drafting formal notices and preparing cases for prosecution in the Magistrate’s Court and attending as a witness in line with the council’s enforcement policy
- Support officers across the team in the performance of their duties
- Contribute to the continuing performance improvement of the service and customer delivery
- Contribute as required, to cross-working between teams (including job exchanges) to gain experience and competence in a range of different roles and responsibilities, as part of a planned programme of CPD
- Contribute to the induction, training and development of team members (dependent on level of post)
- Proactively contribute to change management by taking a systems thinking approach in order to identify areas for improvement
- Deliver services in accordance with key performance indicators, service standards and quality systems
- Lead on work priorities set by the Team Leader
- Look for opportunities to bring in income streams into the council and horizon scanning for business opportunities, innovation and efficiency savings across the council
- Comply with relevant statutory legislation in relation to roles/duties
- Display general level of ability in letter and report writing; exhibit a clear & comprehensible writing style in line with ‘plain english’ principles
- Time/priority management: developing ability and understanding of techniques
- Ability to work effectively under pressure
- Methodical with attention to detail
- Logical thinker and the ability to analyse and weigh issues
- Appreciation of team working
- Polite, helpful and building confidence
- Verbal communication: effective in most situations
- Presentation skills: willingness to develop skills
- Ability to collaborate with colleagues to share/provide information as required for activities/tasks
- Ability to be flexible at all times and work under own initiative
- Positive, optimistic outlook and a self starter who enjoys a challenge
- Good analytical and data collection skills with excellent attention to detail and accuracy
- Able to demonstrate an understanding of diversity and equality requirements around service delivery
- Good communication and organisational skills
- Ability to deliver a good level of customer service and proactively look for ways to improve the customer experience and tailor information to meet the needs of the customer
- Ability to “model” appropriate behaviours that encourage a culture of empowerment, initiative and transparency across the Council
- Capable of dealing with straightforward queries with minimal supervision and more complex matters with a degree of supervision
- Three A Levels at Grade C or higher or Level 3 apprenticeship in an Environmental Health related subject
- Level 2 in English and Maths
Or equivalent qualifications/experience
Our council is full of people who have chosen to work in local government because they want to help others and make a difference to their lives or the environment in which local people live.
To find out more about working and living in Norwich Home | Work in Norwich.
The council has a long and proud history of being a council that is keen to push the boundaries of what a district can achieve, to find out more about what it is like to work in local government visit Working in local government - #LocalGov Careers - Youth Employment UK
We offer our employees a competitive pay and benefits package. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life or a sideways move – we have a variety of challenging employment opportunities for everybody.
Norwich City Council offers the opportunity to work with great people who are passionate about promoting Norwich and the services the council provides. We also offer good career prospects with competitive rates of pay, generous holidays and working arrangements to suit all lifestyles.
The council is committed to a policy of equality opportunity in employment, in recruitment and the services we provide. Applications are considered on the basis of their suitability for the post regardless of sex, gender reassignment, race, ethnic origin, disability, age, marital status, domestic responsibilities, sexual orientation or religious affiliation. People with disabilities are guaranteed an interview provided they are suitably qualified and/or experienced.
Candidates will be considered for shortlisting on the factual information on their application form. Therefore it is important to give as much detail as possible including information about experience gained outside employment.
We offer our employees a competitive pay and benefits package and are proud to have the Living Wage accreditation. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life or a sideways move – we have a variety of challenging employment opportunities for everybody.
- All employees are eligible to join the Local Government Pension Scheme (LGPS)
- Paid holiday entitlement starts at 26 days per annum and increases with length of service to a maximum of 33 days per annum. This is pro rata for part-time employees
- In addition to the statutory public holidays, we grant an additional statutory day leave at Christmas
- Norwich City Council supports its employees through the provision of occupational health and employee assistance support
