Head of product Work, Jobs in Crondall, Ham (with Salaries)

Head of Account Management
GK Signs & Screenprint Ltd —Alton
- £35,000 - £40,000 a year
- Full-time
- Management
- Customer service
- ERP systems
- Free parking
Quick apply
12d
Head of Regional Service
Chubb Fire & Security —Thames Valley
- £41,228.04 - £65,000.00 a year
- Full-time
- Hybrid work
- Management
- Team management
- Contracts
- Free parking
- Store discount
Quick apply
14d
Senior Product Manager
Beyond Sports —Basingstoke
- £61,860 - £83,190 a year
- Full-time
- Hybrid work
- Product management
- Agile
- Communication skills
Head of NPI Engineering
TechPoint —Basingstoke
- £65,000 - £70,000 a year
- Assembly
- Project management
- Continuous improvement
Quick apply
Sales Support Manager
The General Wine & Liquor Company Ltd —Liphook
- £35,000 - £45,000 a year
- Full-time
- Management
- Sales
- Customer service
Quick apply
2d
Head of Engineering (Hybrid)
Automation Consultants Ltd —Reading
- £110,000 - £120,000 a year
- Hybrid work
- Management
- Computer Science
- AWS
- Annual leave
- Flexible schedule
14d
Head of Architecture_2939
Allianz —Guildford
- Full-time
- Hybrid work
- Azure
- Oracle
- AWS
- Employee discount
11d
General Manager
Thrive + Wild —Winchester
- £40,000 - £45,000 a year
- Full-time
- Hospitality
- Management
- In-person
- Employee discount
Quick apply
7h
Travel Consultant
Trailfinders —Guildford
- £44,000 - £49,000 a year
- Sales
Head of Underwriting (Bridging & Specialist BTL)
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Presentation skills
- Employee assistance programme
- Employee discount
Quick apply
Clinic Manager & Senior MSK Physiotherapist
Bodyset —Farnham
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Delivery Manager
Hawk-Eye Innovations (HEI) —Basingstoke
- £42,000 - £66,000 a year
- Full-time
- Hybrid work
- Project management
- Agile
- Leadership
- Annual leave
- Employee discount
6d
Head of Portfolio - Intelligence Solutions ( GG15 )
QinetiQ —Farnborough
- Full-time
- Maintenance
- IT
- Leadership
- Employee discount
12d
Director, Portfolio Development Process & Standards Lead
CSL Behring —Maidenhead
- £230,000 - £270,000 a year
- Full-time
- Hybrid work
- Nursing
- Master's degree
- Bachelor's degree
Prescription Processing Clerk
Bullen Healthcare —Farnham
- £12.71 an hour
- Full-time
- Travel
- Patient care
- Data entry
- Health & wellbeing programme
- Flexible schedule
Quick apply
3d
Head of Revenue Operations
Quantios —Fleet
- Full-time
- CRM software
- Sales
- Master's degree
Quick apply
Content Lead
Propel Together —Wokingham
- £75,000 - £80,000 a year
- Management
Head of AI Strategy
Samsung Electronics —Chertsey
- Full-time
- English
- AI
- Negotiation
- Employee discount
- Sick pay
Senior Leader Strategy & Transformation
BAE Systems —Frimley
- £82,000 a year
- Hybrid work
- Contracts
- Agile
- IT
6d
Head of Brands Luxury & Lifestyle EMEAA
InterContinental Hotels Group —Windsor
- Hospitality
- Hotel
- IT
- Employee discount

I want to receive the latest job alerts for head of product in crondall, ham

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Head of Account Management

GK Signs & Screenprint Ltd -
Alton

Quick apply

Job details

Permanent | Full-time
£35,000 - £40,000 a year
12 days ago

Benefits

Free parking
Casual dress
Company pension
On-site parking

Qualifications

Driving Licence
Management
Customer service
ERP systems
Logistics
Microsoft Office
Analysis skills
Project management
Account management
Leadership
Communication skills
Negotiation

Full job description

Key Responsibilities

Leadership & Team Management

Lead, motivate, and develop the Account Management team to achieve departmental objectives and business targets.
Conduct regular one-to-one meetings, performance reviews, and annual appraisals.
Develop and implement individual development plans to support employee growth and succession planning.
Ensure weekly and monthly KPI reviews are completed, with clear improvement plans identified and executed.
Foster a culture of accountability, collaboration, customer focus, and continuous improvement.

Customer Account Management

Act as the senior customer interface for key accounts, developing strong relationships and ensuring excellent service delivery.
Engage regularly with customers at a senior level to gather feedback, identify improvement opportunities, and resolve issues.
Ensure all customer enquiries are effectively managed from enquiry through to delivery, installation, and deinstallation.
Manage customer complaints and coordinate timely resolution of issues.
Allocate customer accounts appropriately across the Account Management team.
Support the team in managing quotations through to purchase order conversion.

Project & Process Management

Maintain accountability for enquiry tracking throughout all stages of the customer journey.
Monitor project progress and ensure customer requirements are delivered on time, within budget, and to agreed quality standards.
Ensure accurate and timely data entry into company MIS and other business systems.
Oversee the online customer portal, ensuring information remains current and accessible.
Manage the reworks process and drive corrective actions to minimise repeat issues.

Cross-Functional Collaboration

Work closely with the Sales team to understand the sales pipeline and proactively plan for workload fluctuations.
Build strong working relationships with Production to ensure effective communication, resource planning, and successful project execution.
Partner with the Head of Product Management to review profitability, drive efficiencies, and support product development initiatives.
Collaborate with all departments to ensure customer requirements and business objectives are met.

Quality, Continuous Improvement & Compliance

Drive a culture of continuous improvement across all aspects of project management and customer service.
Ensure Non-Conformance Reports (NCRs) are raised, investigated, and closed out in a timely manner.
Provide customers with feedback on corrective actions and continuous improvement initiatives.
Conduct site visits to assess product quality, installation standards, and customer satisfaction.
Ensure all activities comply with company policies and procedures, with a strong commitment to a "Safety First" culture.

Additional Responsibilities

Drive revenue growth within existing accounts through upselling and cross-selling opportunities.
Monitor and improve profitability across customer projects.
Collect and analyse project data relating to costs, materials, labour, and lead times.
Support sales activities and customer presentations as required.
Represent the business professionally at customer meetings, site visits, and industry events.

Qualifications & Experience

Essential

Proven experience in Account Management, Customer Service, Project Management, or a similar client-facing leadership role.
Previous experience leading and developing teams.
Strong commercial awareness with experience managing customer accounts and delivering profitable outcomes.
Experience managing multiple projects and customer enquiries simultaneously.
Excellent stakeholder management and relationship-building skills.
Strong analytical and problem-solving abilities.
Proficient in Microsoft Office.
Experience using ERP, CRM, or MIS systems.

Desirable

Experience within Print and Signage, or related industries.
Project Management qualification or relevant professional certification.

Knowledge, Skills & Competencies

Leadership and people management
Customer-focused mindset
Excellent communication and presentation skills
Strong organisational and planning abilities
Commercial awareness
Negotiation and influencing skills
Critical thinking and problem solving
Process improvement and continuous improvement methodologies
Attention to detail
Ability to work under pressure and manage competing priorities
Collaborative and team-oriented approach

Key Performance Indicators (KPIs)

The Senior Account Manager will be measured against:

Order Processing Time
Customer Satisfaction Score
Customer Retention
Customer Complaint Resolution Time
NCR Closure Performance
Quote-to-Order Conversion Rate
Team KPI Achievement
Employee Development and Engagement Metrics

Company Values & Expectations

Promote and uphold a "Safety First" culture.
Always adhere to company policies and procedures.
Act as a positive ambassador for the business.
Demonstrate professionalism, integrity, and accountability at all times.
Work collaboratively across all departments to achieve business objectives.

Drive excellence in customer experience, quality, and operational performance.

Job Types: Full-time, Permanent

Pay: £35,000.00-£40,000.00 per year

Benefits:

Casual dress
Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

head of product jobs in crondall, ham

Head of Account Management

Head of Regional Service

Senior Product Manager

Head of NPI Engineering

Sales Support Manager

Head of Engineering (Hybrid)

Head of Architecture_2939

General Manager

Travel Consultant

Head of Underwriting (Bridging & Specialist BTL)

Clinic Manager & Senior MSK Physiotherapist

Delivery Manager

Head of Portfolio - Intelligence Solutions ( GG15 )

Director, Portfolio Development Process & Standards Lead

Prescription Processing Clerk

Head of Revenue Operations

Content Lead

Head of AI Strategy

Senior Leader Strategy & Transformation

Head of Brands Luxury & Lifestyle EMEAA

I want to receive the latest job alerts for head of product in crondall, ham

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected