Customer success manager Work, Jobs in Crook, Dur (with Salaries)

Customer Success Manager
Arctic Wolf —Newcastle upon Tyne
- £28,200 - £63,000 a year
- Full-time
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Client Success Manager
The Opportunity Group —Newcastle upon Tyne
- Remote
- Analytics
Quick apply
Customer Success Manager
TSG —Gateshead
- £45,000 - £50,000 a year
- Travel
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Quick apply
8d
Customer Success Manager
Cognassist —Hebburn
- Remote
- CRM software
- AI
- Communication skills
- Annual leave
Quick apply
Customer Success Manager
OneClickComply —Sunderland
- £32,500 - £60,000 a year
- Full-time
- CRM software
- School
- Annual leave
- Employee discount
Quick apply
Customer Success Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Newcastle upon Tyne
- Full-time
- CRM software
- In-person
- Communication skills
Quick apply
9d
Customer Success Manager
Atlas Cloud —Newcastle upon Tyne
- £25,420.00 - £51,554.30 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Annual leave
- Work from home
Quick apply
4d
Customer Service Manager
International Workplace Group plc —Newcastle upon Tyne
- Up to £40,000 a year
- Full-time
- Customer service
- Team management
- In-person
Customer Experience Advisor
FlooringSuperstore.com —Bishop Auckland
- £13 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Free parking
- Store discount
Quick apply
1d
Sales and Customer Manager
OpenWorks Engineering —Prudhoe
- From £50,000 a year
- Full-time
- Business development
- Presentation skills
Quick apply
7d
Customer Service Manager
IWG —Newcastle upon Tyne
- Up to £40,000 a year
- Customer service
- Team management
- Guest services
14d
Client Success Consultant
Simply Thankyou —Darlington
- £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
- Free parking
- Employee discount
Quick apply
Customer Service Manager
RG Distributors Limited Trading as Ecatering —Seaham
- £40,000 - £45,000 a year
- Full-time
- CRM software
- ERP systems
- Data analysis skills
- Free parking
Quick apply
20h
Senior Resource Planning Manager
Everflow —Peterlee
- £53,000 - £65,000 a year
- Full-time
- Hybrid work
- Analysis skills
- APIs
- AI
- Free parking
- Annual leave
Store Manager
FlooringSuperstore.com —Bishop Auckland
- Up to £46,000 a year
- Weekend availability
- Sales
- Customer service
- In-person
- Free parking
- Employee discount
Quick apply
4d
Regional Customer Relationship Manager
Barchester Healthcare —Peterlee
- Microsoft Powerpoint
- Salesforce
- Communication skills
Quick apply
1d
G&E North - Store - Store Manager
James Hall & Co Ltd —Bishop Auckland
- Full-time
- Supervising experience
- Organisational skills
- Retail management
- Employee discount
- Life insurance
Quick apply
Night Manager
ASDA —Bishop Auckland
- Weekend availability
- Customer service
- In-person
- Retail management
- Annual leave
- Employee assistance programme
8d
Aftersales Coordinator
Husqvarna —Newton Aycliffe
- Full-time
- Microsoft Word
- CRM software
- English
- Employee discount
2d
Sales Team Leader
One Utility Bill —Newcastle upon Tyne
- £32,572.95 a year
- Full-time
- Organisational skills
- In-person
- Training & development
- Annual leave
- Employee assistance programme
Quick apply

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Customer Success Manager

Arctic Wolf -
Newcastle upon Tyne

Apply Now

Job details

Full-time
£28,200 - £63,000 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance
Paid volunteer time
Life insurance

Qualifications

Customer renewal management
Customer interaction
Communication skills

Full job description

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights . Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. We proudly are a UK Great Place To Work multiple times – 2023, 2024, 2025. Join a company that’s not only leading - but also shaping - the future of security operations.

Our mission is simple: End Cyber Risk. We’re looking for an Customer Success Manager , based in Newcastle to be part of making this happen.

Position Overview and Objective

Primary Responsibilities and Duties

Managing a set of corporate customers who are utilizing Arctic Wolf’s CyberSOC

solution.

Achieving renewal and expansion targets through consultative selling techniques

Listening to customers and providing feedback to the business.

Ensuring customer satisfaction and delivery of quarterly account reviews.

Negotiating on behalf of management using product knowledge and knowledge of

customer needs to upsell by positioning additional Arctic Wolf service offerings.

Acting as an advisor to customers by leveraging solid domain and product knowledge of

Arctic Wolf service offerings and customer’s needs to develop plans for future growth.

Successfully planning and prioritizing a high volume of activities and requests to

manage customer issues and requests, including following through on requests in a

timely manner, asking clarifying questions to determine the correct source and impact of

issues, comparing, and evaluating possible courses of conduct to make decisions or

recommendations and understanding use cases to coach customers to alternate

solutions when possible.

Creating and managing automated processes to effectively forecast and communicate

at-risk customers; build risk mitigation plans to retain such accounts.

Key Skills

The ability to be flexible and work in a rapidly changing environment is required.

Aptitude for technology, knowledge of spreadsheet and Salesforce utilization.

Fanatical devotion to customer service, business quality, and data security.

Thinks out-of-the-box and energizes others with passion, quality, and commitment.

Key Competencies

Minimum Qualifications

5+ years of demonstrated success in a sales role, preferably in a technology

organization.

Field sales experience strongly desired

Preferred Qualifications

Environment and Physical Demands

Work is primarily sedentary in nature and can be executed sitting or standing positions in an office environment.

Requires ability to utilize technology related to using a keyboard, verbal communication, and work with device screens which require visual acuity.

If located in a company office, often requires the mobility to physically navigate the space.

In the event of business travel, mobility sufficient to utilize public and private transport and navigate to essential locations.

May include moving or lifting of 25 pounds or less (e.g., office chair, reams of paper).

Travel Requirements

Typically 10% or less of business travel

Our offer:

All wolves receive compelling compensation and benefits packages, including:

Equity for all employees

28 days annual leave, 8 bank holidays and paid volunteering days off

Pension plan employer match

Training and career development programs

Robust Employee Assistance Program (EAP) with mental health service

Comprehensive private benefits plan including medical insurance, virtual GP, optical and dental cashback, life insurance (4x basic salary) and group income protection.

Fertility support and paid parental leave

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance.

We also believe and practice corporate responsibility At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2025), Best Places to Work – USA (2021-2025), Great Place to Work – Canada (2021-2025), Great Place to Work – UK (2025), and Kununu Top Company – Germany (2021-2025). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible.

Security Requirements
Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes, and controls to protect the confidentiality, integrity, and availability of AWN business information (in accordance with our employee handbook and corporate policies).
Background checks are required for this position.
This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these laws and regulations.

Have we sparked your interest? Then send us your CV and your references.

The base salary range for this job family is 28,200 to 63,000 GBP annually. This range reflects the base pay the company reasonably expects to offer for this position, aligned to the broader job family base pay structure. Actual base pay may vary based on skills, experience, and location, including job family level. In addition to base pay, Arctic Wolf offers variable incentive compensation, new hire equity grants, and a comprehensive benefits package.

Apply Now

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customer success manager jobs in crook, dur

Customer Success Manager

Client Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Service Manager

Customer Experience Advisor

Sales and Customer Manager

Customer Service Manager

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Customer Service Manager

Senior Resource Planning Manager

Store Manager

Regional Customer Relationship Manager

G&E North - Store - Store Manager

Night Manager

Aftersales Coordinator

Sales Team Leader

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