Support services officer bereavement Work, Jobs in Crook, Dur (with Salaries)

Support Services Officer - Bereavement
Durham County Council —Durham
- £26,403 - £28,598 a year
- Full-time
- Hybrid work
- Administrative experience
- Communication skills
- Annual leave
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Senior People and Resources Manager
St Cuthbert's Hospice —Durham
- £43,290 - £55,420 a year
- Weekend availability
- Management
- Human resources
- Hospice
- Free parking
- Work from home
Quick apply
4d
Student Wellbeing Practitioner
Middlesbrough College —Middlesbrough
- £13,371.09 - £14,602.71 a year
- English
- Communication skills
- Annual leave
- Employee assistance programme
10d
Head of Environment & Regulatory Services
Gateshead Council —Gateshead
- £75,981 - £86,069 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
5d

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Support Services Officer - Bereavement

Durham County Council -
Durham

Apply Now

Job details

Permanent | Full-time
£26,403 - £28,598 a year
4 days ago

Benefits

Annual leave
Company pension

Qualifications

Administrative experience
Communication skills

Full job description

A rewarding opportunity has arisen to join our Bereavement Services team as a Support Services Officer, providing vital support to members of the public at a sensitive and important time.

You will play a key part in delivering a high-quality, customer-focused service, working closely with operational teams, funeral directors and families.

WHAT IS INVOLVED?

As a Support Services Officer, you will be the first point of contact for bereaved families, funeral directors and stonemasons. You will support the administration and delivery of Bereavement Services, ensuring all enquiries and processes are handled with care, accuracy and professionalism.

Your responsibilities will include:

Managing bookings for interments and handling related enquiries
Providing advice and guidance on services, processes, and fees
Supporting families arranging funerals, including those without funeral directors
Maintaining accurate records using electronic systems
Processing income, invoicing and financial transactions
Working collaboratively with operational teams to ensure a smooth service
Contributing to continuous improvement and more efficient ways of working.

This role requires a high level of empathy, resilience and professionalism, as you will often be supporting people during emotional and difficult situations.

We encourage you to contact Natalie Ellison | [email protected] to arrange an informal discussion about the role.

WHAT WILL I NEED?

We are looking for someone who:

Has experience working in an administrative or business support role
Is customer-focused, with strong communication skills
Can handle sensitive situations with empathy, tact and professionalism
Is organised, with excellent attention to detail
Can work both independently and as part of a team
Is confident managing competing priorities in a busy environment
A Level 2 qualification in Business Administration (or equivalent) is essential.

Please refer to the attached Person Specification for the full criteria.

INTERVIEWS

Interviews will be held week commencing 13th July 2026

We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.

OUR OFFER TO YOU

We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website.

Rewards and benefits are subject to individual terms and conditions.

EQUALITY, DIVERSITY, AND INCLUSION

We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled and neurodivergent people and offer support throughout the recruitment process.

HOW TO APPLY

Please note, we do not accept CVs. All applications must be submitted online via the Northeast Jobs portal. Use the Person Specification section of the form to clearly demonstrate how you meet the essential (and where possible, desirable) criteria. Applications that do not evidence the essential requirements will not be shortlisted.
Please visit our website to understand our position on using AI to support your application and for guidance on completing your application.

If you require assistance when applying for this role, please contact our Recruitment Helpdesk on 03000 26 27 27, or via email [email protected]

All correspondence relating to your application will be sent from [email protected]. Kindly check your spam/junk folder regularly to ensure you dont miss any updates.

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