Global services specialist Work, Jobs in Crosby, Msy (with Salaries)

Geospatial Technical Support Manager
KOREC —Liverpool
- Supervising experience
- Organisational skills
- Employee assistance programme
- Employee discount
Customs Process Administrator
Customs Support Group —Liverpool
- Full-time
- Maths
- Communication skills
Tetra Tech Asset Survey and Investigation Opportunities
Tetra Tech —Rhyl
- No experience needed
- Mentoring
Marine Procurement Specialist
Thalasic Ltd —Liverpool
- £30,000 - £40,000 a year
- Full-time
- In-person
- Communication skills
- Negotiation
- Flexitime
- Work from home
Quick apply
Stakeholder and Communications Officer
COLAS ROADS UK —Chester
- £30,000 - £35,000 a year
- Hybrid work
- Customer service
- Organisational skills
- Contracts
- Annual leave
- Employee discount
PR Manager
Chester Zoo —Chester
- £40,430 a year
- Weekend availability
- Hybrid work
- Organisational skills
- Free parking
- Annual leave
8d
Motability Specialist - Seat
Johnsons Cars —Liverpool
- £22,500 a year
- Full-time
- Sales
- Customer service
- Organisational skills
- Employee discount
SSC Associate - KYC Quality Assurance
BDO —Liverpool
- Full-time
- Microsoft Powerpoint
- Microsoft Access
- Microsoft Outlook
People Projects Specialist - 12 Month FTC
AXA UK —Bolton
- £45,000 - £55,000 a year
- Microsoft Powerpoint
- PMP
- Bachelor's degree
- Annual leave
New Account Manager
CSA Group —Hawarden
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
People Projects Specialist - 12 Month FTC
AXA —Bolton
- £45,000 - £55,000 a year
- Microsoft Powerpoint
- PMP
- Bachelor's degree
SHEQ Manager
COLAS ROADS UK —Chester
- £55,000 - £65,000 a year
- Travel
- Leadership
- Communication skills
- Annual leave
- Employee discount
Sea Logistics - Customer Care Specialist
Kuehne+Nagel —Liverpool
- Microsoft Office
- Communication skills
- Time management
- Employee assistance programme
10d
Communications Officer
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust —Wigan
- £32,073 - £39,043 a year
- Full-time
- English
Technical Specialist
SGS —Ellesmere Port
- From £25,000 a year
- Full-time
- Laboratory experience
- Analysis skills
- Annual leave
Quick apply
Event Delivery Manager
BDO —Liverpool
- Full-time
- Organisational skills
- IT
- Leadership
Category Specialist
Westinghouse Electric Company —Preston
- Bachelor's degree
- Employee assistance programme
- Life insurance
Audit Assistant Manager - North West
BDO —Liverpool
- Full-time
- Supervising experience
Production Operations Specialist (Mainframe)
Bank of America —Chester
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Employee assistance programme
Customer Experience Manager
Causeway Technologies —Birkenhead
- Hybrid work
- Management
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply

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global services specialist jobs near crosby, msy

Geospatial Technical Support Manager

KOREC -
Liverpool

Apply Now

Job details

Permanent

Benefits

Cycle to work scheme
Company pension
Tech scheme
Employee assistance programme
Employee discount
Life insurance

Qualifications

Technical support
Supervising experience
Organisational skills

Full job description

LIVERPOOL

Purpose

To lead and manage the UK office-based Technical Support Team, ensuring KOREC customers across the UK & Ireland receive accurate, practical and timely support via phone and email.

KOREC supports customers working in the geospatial, surveying, engineering and construction sectors, using technologies such as GNSS, total stations, scanning, mapping solutions, monitoring, machine control and associated software platforms. This role ensures our support function delivers an excellent customer experience, reduces downtime and helps customers get the most from their investment.

The role will also support the development and sharing of technical reference materials (guides, videos, FAQs, knowledge articles, white papers, etc.) for both internal teams and customers via the KOREC Knowledge Base.

In addition, the role will help strengthen the technical knowledge and capability of the Operations Team in Huntingdon through collaboration, coaching and regular site visits.

Location: Liverpool office-based, 5 days per week (with flexibility to attend other company or customer locations as required).

Responsibilities

Technical Support Leadership & Customer Service

Lead the Technical Support Team to ensure incoming customer enquiries are responded to quickly and resolved efficiently

Monitor the age, allocation and quality of support tickets, with particular focus on high-value and strategic customers

Ensure clear, accurate and complete ticket records are maintained in HappyFox, including troubleshooting steps and outcomes

Support the team in handling escalations and complex technical queries when required

Maintain high standards of customer communication, ensuring solutions are clear, practical and professional

Process, Systems & Reporting

Ensure customer contact details are checked and updated in Pipedrive CRM

Track recurring issues, identify root causes and work with internal teams to reduce repeat support requests

Contribute to the definition and improvement of support KPIs (e.g., response time, resolution time, customer satisfaction)

Cross-Functional Collaboration

Work closely with Sales, Service, Operations, Hire, and Product/Technical Specialists to ensure joined-up customer support

Liaise with the wider KOREC support network to share best practice, technical updates and troubleshooting guidance

Visit Huntingdon regularly to support and upskill the Operations Team, improving product knowledge and first-time fix rates

Knowledge Base & Technical Content

Source and share technical reference materials useful to colleagues and customers (documents, videos, quick guides, etc.)

Create and maintain customer-facing and internal knowledge base articles

Research and write user guides, troubleshooting documents and “how-to” resources (or videos where appropriate)

Assist with the creation and compilation of training materials and technical documentation

Technical Troubleshooting

Conduct hardware and software diagnostics and troubleshooting, including escalation to suppliers/manufacturers where required

Stay up to date with KOREC’s core product portfolio through self-study and formal training

Attend and/or deliver internal training sessions to improve team capability and consistency

General

Carry out other duties and tasks as required

Comply with Health & Safety regulations to safeguard the interests of the business, our people and customers

KPIs (TBC)

Ticket response and resolution metrics (as per current support targets)

Customer satisfaction score (CSAT) and consistent improvement over time

Reduction in repeat tickets through knowledge base improvements and proactive issue management

Requirements

Experience in the geospatial/survey industry is essential

Strong working knowledge of surveying and positioning technologies (e.g., GNSS/GPS, total stations, laser scanning and associated software)

Proven experience leading or supervising a technical support/service desk team

Confident communicating technical solutions to both technical and non-technical users

Strong organisational skills with the ability to manage priorities and escalations

Why Join Us?

At KOREC, we are committed to developing and promoting inclusive behaviours that create and sustain equality of opportunity, fairness, dignity, and mutual respect for all.

We offer:

Tailored induction and ongoing training and development.

Competitive basic salary coupled with bonus scheme

Company car and fuel card for enhanced mobility

23 days’ holiday (plus bank holidays), with service-related increases up to 30 days.

Pension scheme, Simply Healthcare plan, and life insurance for financial security.

Generous employee benefits package, including Perkbox Benefits, corporate gym, Cycle to Work scheme, Virgin Media discounts, and Technology Purchase Scheme.

Employee Assistance Programme and access to mental wellbeing resources.

Investors in People and Investors in Wellbeing accredited.

Job type

Permanent

Industry

Technical

Posted

2026-06-10T00:00:00a month ago

About us

At the KOREC Group (comprising of KOREC, BuildingPoint & K-MATIC), we firmly believe in fostering strong and positive relationships with both our valued customers and dedicated staff. As a leading expert in providing a diverse range of solutions for the Construction, Survey, and GIS markets, we proudly stand as one of Trimble's largest distributors on a global scale.

If you're seeking a position that aligns with your skills and ambitions, we encourage you to explore the job opportunities listed above. We strive to create a team-oriented environment where every individual can thrive and contribute to our collective success.

Furthermore, we also welcome speculative applications from talented individuals who believe they could make a significant impact at the KOREC Group. If you're interested, please send us your CV along with a compelling explanation of why you would be an excellent addition to our team. You can reach us at [email protected].

We look forward to hearing from you and potentially welcoming you to the KOREC Group family.

Apply Now

Refine Your Search

global services specialist jobs in crosby, msy

Geospatial Technical Support Manager

Customs Process Administrator

Tetra Tech Asset Survey and Investigation Opportunities

Marine Procurement Specialist

Stakeholder and Communications Officer

PR Manager

Motability Specialist - Seat

SSC Associate - KYC Quality Assurance

People Projects Specialist - 12 Month FTC

New Account Manager

People Projects Specialist - 12 Month FTC

SHEQ Manager

Sea Logistics - Customer Care Specialist

Communications Officer

Technical Specialist

Event Delivery Manager

Category Specialist

Audit Assistant Manager - North West

Production Operations Specialist (Mainframe)

Customer Experience Manager

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