Senior product manager Work, Jobs in Cross, Som (with Salaries)

Client Relations Manager
DAS UK Group —Bristol
- Conflict management
- Training & development
- Communication skills
Head of Product - Dairy
YeoValley —Blagdon
- Up to £90,000 a year
- Monday to Friday
- Hybrid work
- Budgeting
Quick apply
7d
Senior Member Support Manager
Yonder —Cardiff
- £64,210 - £78,055 a year
- Hybrid work
- Team management
- AI
- Annual leave
Senior Product Manager
SPX —Bristol
- Business development
- No degree
- Product management
Quick apply
11d
Senior Product Manager - recall
RAC —Bristol
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
- Annual leave
- Flexible schedule
9d
Senior Manager QA Product Reliability
Vishay —Newport
- Doctoral degree
- Engineering
- Master's degree
Senior Shift Manager
Indigo Food Group Limited —Bristol
- £50,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Quality control
- Free parking
- Sick pay
Quick apply
7d
Product Manager
Rowden —Bristol
- £70,000 - £90,000 a year
- Full-time
- Hybrid work
- Team management
- Quality control
- Agile
Quick apply
Lead Digital Relationship Manager
OFGEM —Cardiff
- £63,443 - £86,547 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Flexible schedule
Operations Manager
Amcor —Winterbourne
- Full-time
- Engineering
- Continuous improvement
- Leadership
General Manager
Mad Swans —Bristol
- £65,000 a year
- Weekend availability
- Hotel
- Organisational skills
- In-person
- Free parking
- Employee discount
Quick apply
Financial Planning and Analysis Senior Manager
Julian Hodge Bank —Cardiff
- Up to £90,000 a year
- Full-time
- Microsoft Powerpoint
- Analysis skills
- Accounting
10d
Senior Project Manager
Gallifordtry —Cardiff
- Full-time
- Business development
- Travel
- Construction experience
- Employee assistance programme
- Employee discount
Senior Project Manager
MBDA —Bristol
- £50,000 - £60,000 a year
- Overtime
- Hybrid work
- Free parking
9d
Senior Digital Manager
Admiral —Cardiff
- Leadership
- Annual leave
12h
Product Manager
Eakin Healthcare —Cardiff
- £40,000 - £43,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Presentation skills
- Free parking
- Referral programme
Quick apply
4d
Senior Customer Compliance Manager
Julian Hodge Bank —Cardiff
- Up to £75,000 a year
- Full-time
- Analysis skills
- Team management
Senior Customer Compliance Manager
Hodge Bank —Cardiff
- £70,000 - £75,000 a year
- Full-time
- Hybrid work
- Team management
- Store discount
- Health & wellbeing programme
Quick apply
Agile Delivery Manager
Intellectual Property Office —Newport
- £47,766 - £58,575 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
1d
Senior Account Manager
Bakelite —Barry
- Full-time
- Business development
- Travel
- Negotiation
Quick apply

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Client Relations Manager

DAS UK Group -
Bristol

Apply Now

Job details

Permanent

Qualifications

Financial Conduct Authority guidelines
Client engagement
Complaint handling
Continuous improvement cycles oversight
Conflict management
Change leadership
Customer interaction
Training & development
Root cause analysis
Business coaching
Interpersonal troubleshooting
Communication skills

Full job description

About The Role

We have a new internal vacancy for a Client Relations Manager in our Volume Litigation Team.

The Client Relations Manager will lead the department in respect of client experience and service quality by establishing best practice; identifying the root causes of complaints, improving operational standards, enhancing client communication, and support the embedding of a culture of accountability, professionalism, and exceptional client care across all teams.

The role will support the department’s people and performance managers, and the head of department in driving behavioural and cultural change, as well as acting as an operational escalation point for client complaints and dissatisfaction.

Some of the key responsibilities include:

- Act an escalation point / liaison with the legal expenses insurer to assist the management of complaints and/or expressions of dissatisfaction.
- - Investigate causes of complaints and operational failures to identify any systemic issues, including communication breakdowns, poor case handling, delay management, supervision gaps, unrealistic expectations, or process inefficiencies.
- - Track and analyse complaint data and client feedback, complete file audits and, if applicable, call reviews. Review platform feedback and operational KPIs to identify trends, training needs, and service risks.
- - Report on the above and share findings with the department, and with senior management, to ensure that complaints are resolved fairly, professionally, and in line with regulatory and internal service standards.
- - Suggest corrective actions to prevent repeat complaints and improve overall client outcomes; supporting the relevant people and performance managers by providing data and feedback so that they can implement these actions and recommendations.
- - Support the relevant people and performance managers to ensure consistency in customer experience across all practice areas including Contract and Landlord & Tenant.
- Where appropriate, act as a point of contact for distressed or dissatisfied clients, handling difficult conversations professionally and empathetically while protecting client relationships and the reputation of the firm.

About You

- Experience in a managerial position within complaints handling, customer experience, operational improvement and/or legal or insurance operations
- - Strong understanding of legal service environments and client care expectations
- - Excellent communication and conflict resolution skills
- - Experience analysing data and identifying operational trends
- - Strong coaching and training capability
- - Ability to influence behaviour and drive cultural change
- - High emotional intelligence and resilience
- - Working knowledge of SRA, FCA and Legal / Financial Ombudsman expectations

About The Company

ARAG UK helps businesses and individuals gain access to justice, and it’s our founding principle to enable everybody, not just those who can afford it, to assert their legal rights.

Thousands of businesses and individuals defend or pursue legal action each year safe in the knowledge that ARAG UK are paying their legal bills. Our businesses include a legal expenses insurance company and a law firm with many opportunities in both areas.

We have historically focussed on delivering legal services to customers solely via our Legal Expenses Insurance products, which provides a steady workload of litigated cases in areas such as;

Personal Injury
Litigation & Dispute Management
Employment
Business & Commercial

We believe these are exciting times for ARAG Law as part of the wider ARAG UK, and we are looking for likeminded individuals who share our ambition to make our high quality legal solutions accessible and affordable.

You can expect to join an organisation that will challenge and develop you to progress your career in ways that traditional law firms cannot. We are also committed to supporting continued professional development and promote both internal Training Contracts and alternative routes to qualification (SQE/CILEX).

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.

If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer a generous reward and benefits package.

Apply Now

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senior product manager jobs in cross, som

Client Relations Manager

Head of Product - Dairy

Senior Member Support Manager