1st line support Work, Jobs in Crossgates, Fif (with Salaries)

Regional IT Support Specialist
Omexom UK —Scotland
- Customer service
- In-person
- Communication skills
IT Technician
CTDI —Glenrothes
- Full-time
- Customer service
- IT
- In-person
Quick apply
10d
Customer Support Agent
Modulr Finance —Edinburgh
- Full-time
- Hybrid work
- Annual leave
- Gym membership
IAM Practitioner
Computershare —Edinburgh
- Full-time
- Analysis skills
- Work from home
IT Service Desk Analyst - Edinburgh
Anderson Strathern —Edinburgh
- Windows
- Microsoft Office
- Continuous improvement
Facilities Officer
The Electoral Commission —Edinburgh
- £31,549 - £33,126 a year
- Full-time
- Customer service
- Presentation skills
- Travel
- Annual leave
10d
I.T. Systems Engineer
Optos —Dunfermline
- Hybrid work
- Computer networking
- Communication skills
Management Trainee - Scotland
SIXT —Perth
- Full-time
- Sales
- Customer service
- English
- Annual leave
- Employee assistance programme
Quick apply
Resource Co-Ordinator
Ark —Perth
- £28,191.87 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- English
- Annual leave
5d
Academy Kit Manager
Heart of Midlothian FC —Edinburgh
- Weekend availability
- Management
- English
- Driving
- Free parking
- Store discount
Quick apply
9d
Finance Manager
Strathcarron Hospice —Denny
- £41,668 - £50,775 a year
- Full-time
- Microsoft Office
- Supervising experience
- Accounting
- Free parking
Quick apply
14d
Purchasing Executive
Tour Partner Group —Edinburgh
- Overtime
- Hybrid work
- Hotel
- Contracts
- Negotiation
- Employee discount
- Gym membership
Quick apply
Security Services Engineer II (UK)
Corero —Edinburgh
- Night shift
- Hybrid work
- Computer Science
- Scripting
- Computer networking
- Annual leave
- Life insurance
Community and Events Fundraiser
Children First —Edinburgh
- £25,155 - £30,083 a year
- Weekend availability
- Hybrid work
- Public speaking
- Microsoft Office
- Travel
- Annual leave
Quick apply
12d
Risk Manager (BCB Control Office)
Lloyds Banking Group —Edinburgh
- Full-time
- Hybrid work
- Financial services
3d
Principal Teacher - Letham Mains Primary School
East Lothian Council —Haddington
- £59,367 a year
- Call to connect
- School
13d

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Regional IT Support Specialist

Omexom UK -
Scotland

Apply Now

Job details

Qualifications

Jira
Driving Licence
Customer service
IT support
ServiceNow
BTEC
Communication skills

Full job description

Job Title: Regional IT Support Specialist

Location: Multiple regions (Scotland/England)

Office: TBC

Department: IT

Reports to: IT Service Desk Manager

Role Purpose

The Regional IT Support Specialist is responsible for delivering high quality, on site and remote IT support to staff across multiple locations within their assigned region. This role ensures that employees receive timely assistance with technical issues, hardware installations, training, and systems. The Regional IT Support Specialist will also complete scheduled site visits, perform hardware deployments, maintain documentation, and act as a local IT contact for regional operations and projects.

This position works closely with both local teams and the central IT department to ensure alignment, consistency, and smooth operation of our technology and systems.

Key Responsibilities

Incident & Request Handling

Work as part of the IT service desk team to help support and ticket requests.
Diagnose and resolve 1st and 2nd line support issues in accordance with SLAs.
Process user access requests, and onboarding/offboarding tasks.
Provide hands on support to staff throughout the region.
Complete site visits and provide local support and training as required.
Work closely with the central IT Support teams on incidents, service requests and product support.
Perform basic network and connectivity troubleshooting.
Configure and deploy laptops, desktops, and peripheral hardware.
Support video conferencing and meeting room technologies.

Customer Service & Communication

Deliver a professional, friendly, and customer-centric support experience.
Keep users informed of ticket progress and resolution timelines.
Create and update knowledge base articles for common issues.

Skills & Competencies

Experience of working within an IT support role in a multi-site or regional environment (preferred).
Experience with ITSM platforms such as FreshDesk, ServiceNow, ManageEngine, or Jira Service Management.
Excellent communication and customer service skills.
Ability to work independently, travel across sites, and manage workload effectively.
Strong problem solving skills with a proactive, hands on approach.
Ability to create clear documentation and deliver user friendly training.

Additional Requirements

Full UK driving licence
Flexibility to travel to different locations across the region.
Ability to work occasionally outside standard hours for major deployments or urgent issues.

Qualifications & Education

Minimum Level 3 qualification in IT (e.g., Level 3 Diploma in IT Systems Support, Level 3 BTEC in IT, or equivalent).
Or more than 3 years’ experience working in a similar IT support role.

Apply Now

Refine Your Search

1st line support jobs in crossgates, fif

Regional IT Support Specialist

IT Technician

Customer Support Agent

IAM Practitioner

IT Service Desk Analyst - Edinburgh

Facilities Officer

I.T. Systems Engineer

Management Trainee - Scotland

Resource Co-Ordinator

Academy Kit Manager

Finance Manager

Purchasing Executive

Security Services Engineer II (UK)

Community and Events Fundraiser

Risk Manager (BCB Control Office)

Principal Teacher - Letham Mains Primary School