Customer success manager Work, Jobs in Crossgates, Fif (with Salaries)

Senior Manager, Customer Success — Power & Tech
Wood Mackenzie Limited —Edinburgh
- Hybrid work
- Mentoring
- Leadership
- Communication skills
Quick apply
Membership Manager
Royal Highland and Agricultural Society of Scotland —City of Edinburgh
- £33,500 - £36,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Life insurance
Quick apply
5d
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Aptia Group —Edinburgh
- Full-time
- Hybrid work
- Microsoft Powerpoint
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Customer Contracts Manager
Alexander Dennis —Larbert
- Full-time
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11d
Business Development Manager (BDM) - Glenrothes - Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Glenrothes
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Business Development Manager (BDM) - Linlithgow - Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Linlithgow
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Telesales Manager
BOLTWHIZ LIMITED —Dunfermline
- £30,000 - £35,000 a year
- Full-time
- Sales
- Analysis skills
- In-person
Quick apply
Field Account Manager - Edinburgh
Just Eat Takeaway.com —Edinburgh
- Full-time
- Customer service
- Communication skills
- Flexitime
- Employee discount
Quick apply
Internal Sales Manager
The Edinburgh Boiler Company —Dalkeith
- £40,000 - £55,000 a year
- Full-time
- CRM software
- Management
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Quick apply
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Graduate Management Trainee - Dunfermline
Enterprise Mobility —Dunfermline
- Full-time
- Sales
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- Bachelor's degree
Business Development Manager
OrderYOYO —Edinburgh
- Sales
- Restaurant
Quick apply
Regional Customer Relationship Manager
Barchester Healthcare —Edinburgh
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Quick apply
Divisional Sales and Marketing Manager
Barchester Healthcare —Edinburgh
- Sales
- Presentation skills
- Travel
Quick apply
Business Development Manager (BDM) - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Stirling
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Business Development Manager (BDM) - Edinburgh - Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Edinburgh
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Regional Sales Manager (B2B)
Renault Trucks —Edinburgh
- Sales
- Microsoft Office
- Travel
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- Employee discount
Business Development Manager (BDM) - Livingston - Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Livingston
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Trading Manager - Portobello Road
Morrisons —Edinburgh
- Hospitality
- Team management
- Employee discount
Quick apply
Business Development Manager (BDM) - Perth - Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Perth
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Account Executive
FedEx EU —Edinburgh
- Up to £38,000 a year
- Full-time
- Sales
- Negotiation
- Employee assistance programme

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Senior Manager, Customer Success — Power & Tech

Wood Mackenzie Limited -
Edinburgh

Quick apply

Job details

Qualifications

Mentoring
B2B
SaaS
Leadership
Communication skills

Full job description

Wood Mackenzie is the global leader in analytics, insights and proprietary data across the entire energy and natural resources landscape.

For over 50 years our work has guided the decisions of the world’s most influential energy producers, utilities companies, financial institutions and governments.

Now, with the world’s energy system more complex and interconnected than ever before, sector-specific views are no longer enough. That’s why we’ve redefined what’s possible with Intelligence Connected.

By fusing our unparalleled proprietary data with the sharpest analytical minds, all supercharged by Synoptic AI, we deliver a clear, interconnected view of the entire value chain. Our trusted team of 2,700 experts across 30 countries breaks siloes and connects industries, markets and regions across the globe.

This empowers our customers to identify risk sooner, spot opportunities faster and recalibrate strategy with confidence – whether planning days, weeks, months or decades ahead.

Wood Mackenzie
Intelligence Connected

WoodMac.com

Wood Mackenzie Brand Video

Wood Mackenzie Values

Inclusive – we succeed together
Trusting – we choose to trust each other
Customer committed – we put customers at the heart of our decisions
Future Focused – we accelerate change
Curious – we turn knowledge into action

The Senior Manager, Customer Success for the Power & Tech vertical leads a team of Customer Success Managers supporting customers across power markets, utilities, renewables, technology providers, and energy transition workflows.

In this role, you will ensure customers adopt and realize value from Wood Mackenzie solutions while driving retention, customer health, and day‑to‑day team execution. This is a hands‑on leadership role, ideal for someone who thrives in coaching teams, improving operational consistency, and partnering cross‑functionally to support customer outcomes.

Main Responsibilities

Team Leadership

Lead, coach, and develop a team of Customer Success Managers supporting Power & Tech customers.
Build a culture of accountability, customer empathy, and proactive engagement.
Support skill development in areas such as adoption management, customer health assessment, and renewal preparation.

Customer Outcomes & Execution

Own retention, adoption, and customer health metrics for the Power & Tech portfolio.
Guide CSMs in managing onboarding handoff, adoption, value realization, and ongoing engagement.
Support renewal strategy by ensuring customers are prepared well ahead of renewal cycles.
Identify early risk indicators and help the team build actionable mitigation plans.

Operational Excellence

Ensure consistent use of playbooks, success plans, QBRs, and customer lifecycle processes.
Track and report on KPIs such as adoption, engagement, health scores, and GRR/NRR for your vertical.
Use customer data and insights to help CSMs prioritize accounts, improve customer experience, and drive outcomes.
Support rollout of new processes, tooling, and the Customer Success Platform within your team.

Customer Partnership & Advocacy

Ensure CSMs are deeply embedding Lens and other WoodMac products into customer workflows.
Support the development of customer success plans tied to measurable outcomes.
Surface opportunities for customer advocacy, references, and success stories.

Cross‑Functional Collaboration

Work closely with Sales on renewal and expansion opportunities within Power & Tech accounts.
Collaborate with Product to share Voice of Customer insights and help the team stay current on product updates.
Partner with Research to ensure CSMs and customers fully leverage Power & Renewables content and expertise.
Engage Support and Training teams to drive smoother issue resolution and improved enablement.

About You

You have:

2–3+ years of experience leading or mentoring Customer Success Managers (or equivalent leadership within SaaS, analytics, or data-focused teams).
Prior experience in B2B SaaS, analytics, data products, or enterprise subscription businesses.
Experience working with customers in power, utilities, renewables, or technology (preferred, not required).
Strong customer-facing skills with the ability to support escalations, coach others, and influence stakeholders.
Good commercial instincts around retention, health, and adoption drivers.
Comfort interpreting data to guide decisions, prioritize accounts, and coach the team.
Strong communication, organization, and operational discipline.
A collaborative mindset and high degree of customer empathy.
Intellectual curiosity and interest in the evolving power and energy transition landscape.

Role Expectations

Hybrid working model—minimum two days per week in office.
Work across time zones as needed for customers and internal meetings.
Consistently achieve team‑level KPIs including adoption, health, engagement, and retention.
Actively support CS leadership in planning, forecasting, and continuous improvement initiatives.
Role model Wood Mackenzie values and contribute to a positive, inclusive team culture.

Wood Mackenzie Values

Inclusive – we succeed together
Trusting – we choose to trust each other
Customer Committed – we put customers at the heart of every decision
Future Focused – we accelerate change
Curious – we turn knowledge into action

Equal Opportunities

We are an equal opportunities employer. This means we are committed to recruiting the best people regardless of their race, colour, religion, age, sex, national origin, disability or protected veteran status. You can find out more about your rights under the law at www.eeoc.gov

If you are applying for a role and have a physical or mental disability, we will support you with your application or through the hiring process.

Quick apply

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