Customer service technician Work, Jobs in Crouch End, Gtl (with Salaries)

IT Support & Customer Service Technician
Kedeia —Beckton
- £26,820 - £35,000 a year
- Full-time
- In-person
- Sick pay
Quick apply
7d
Customer Service Field Representative - 3 Month Fixed Term Contract
Resolvecall —Ilford
- £28,157.09 a year
- Full-time
- Data entry
- Financial services
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Field Representative
Resolvecall —Clapham
- £30,800 - £41,876 a year
- Full-time
- Financial services
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
13d
Trainee & Experienced Windscreen Technicians - Dartford
Belron —Dartford
- £28,555.00 - £32,693.30 a year
- Full-time
- Customer service
5d
Senior Director, Field Service
Salesforce —London
- Full-time
- Computer Science
- Salesforce
- Engineering
Customer Service Assistant / Pin Technician
Tenpin —Croydon
- Up to £13.28 an hour
- Part-time
- No experience needed
- Front desk
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply

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IT Support & Customer Service Technician

Kedeia
Beckton

Quick apply

Job details

Full-time
£26,820 - £35,000 a year
7 days ago

Benefits

Company pension
Transport links
Sick pay
On-site parking

Qualifications

Technical troubleshooting
Desktop support
Driving Licence
Inbound customer enquiry call handling
User account provisioning
Ticket management
Network infrastructure
User account management
Computer hardware
Customer support
Customer interaction
Application support
CompTIA A+
Raspberry Pi
Mobile devices

Full job description

About us

We're a small, growing technology group. We build and run Kedeia, a software platform used by funeral directors, and we provide IT and cloud services to a range of business clients. It means genuinely varied work — one day you're helping a customer get the most out of our software, the next you're setting up a laptop or installing kit on a client site.

Because we're small, you won't be stuck in a ticket queue doing the same three things all day. You'll see jobs end to end, work directly with customers, and learn fast across software, hardware, and cloud. We'll invest in you — funded certifications and real responsibility — and you'll have a direct hand in how things are done.

What you'll be doing

Being the first point of contact for customers and clients — by phone, email and ticket — and making sure they feel looked after
Helping customers use our software: answering questions, walking them through features, resolving day-to-day issues
Troubleshooting hardware, software, Microsoft 365 and general IT problems
Setting up and configuring laptops, PCs and mobile devices
Basic network and infrastructure tasks — connecting and configuring routers/firewalls, checking connectivity (we'll train you)
Managing user accounts in Microsoft 365 (creating users, resetting passwords, assigning licences)
Keeping clear notes and documentation of what you've done
Escalating the trickier problems, with a proper handover, and learning from how they're solved

What we're looking for (Essential)

A genuine interest in IT and technology, and evidence you teach yourself — whether that's a home lab, building PCs, fixing family kit, tinkering with a Raspberry Pi, or a self-driven qualification
A calm, friendly, patient manner with customers — you can explain a technical thing to a non-technical person without making them feel silly
Comfortable with Windows, Microsoft 365, and everyday hardware
Well-organised, writes things down, and follows a process
Honest about what you don't know — happy to say "I'll find out" rather than guess
Right to work in the UK

Nice to have (but we'll teach you)

Any experience in an IT support, helpdesk or customer service role
Exposure to Microsoft 365 / Entra ID administration
CompTIA A+, Microsoft MS-900/AZ-900, or similar
Full UK driving licence (useful if there's site work — see note below)

What matters most: the right attitude. If you're technically curious, great with people, and want to learn, we'll build the rest with you.

Why work with us

Variety — software, hardware, cloud and customer work, not one narrow lane
Ownership — see jobs through from start to finish and make a real difference in a small team
Growth — funded certifications and genuine progression as we grow
Sensible location — Beckton, DLR-served, an easy commute from East London and Essex without the trek into the City
A team that backs you — you'll learn directly from experienced people who do a bit of everything

Pay: £26,820.00-£35,000.00 per year

Benefits:

Company pension
On-site parking
Sick pay
Transport links

Work Location: In person

Quick apply

Refine Your Search

customer service technician jobs in crouch end, gtl

IT Support & Customer Service Technician

Customer Service Field Representative - 3 Month Fixed Term Contract

Customer Service Field Representative

Trainee & Experienced Windscreen Technicians - Dartford

Senior Director, Field Service

Customer Service Assistant / Pin Technician

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