Customer service team lead Work, Jobs in Crowborough, Esx (with Salaries)

Customer Services Team Leader
Foresters Financial —Bromley
- Full-time
- Customer service
- Organisational skills
- Financial services
13d
Sales Team Leader
TR Fastenings —East Grinstead
- £36,000 - £38,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
6d
Lead Online Manager
Sainsbury's —Haywards Heath
- From £36,250 a year
- Management
- Leadership
- Employee discount
5d
Creative Social Content & Customer Lead Management Intern
Thames Motor Group —Royal Tunbridge Wells
- Full-time
- Sales
- Driving
- In-person
Quick apply
Lead General Merchandise Manager
Sainsbury's —Warlingham
- From £36,250 a year
- Management
- Leadership
- Employee discount
Team Leader
Southern Coop —Reigate
- Weekend availability
- Employee assistance programme
- Employee discount
6d
Campaign Delivery Manager – Lead Generation
Russell Publishing —Brasted
- Up to £35,000 a year
- Hybrid work
- Contracts
- In-person
- Communication skills
- Free parking
- Work from home
Arrivals - Team Leader
WH Smith PLC —Horley
- Full-time
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Arrivals - Team Leader
WHSmith Group —Horley
- Full-time
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Product Team Leader
River Island —Crawley
- Weekend availability
- Sales
- Communication skills
- Time management
- Annual leave
- Employee discount
Quick apply
UK Team Leader (Chain 1 & 5)
Mountain Warehouse —Haywards Heath
- £13.32 an hour
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
4d
Front of House Team Member / Designated Premises Supervisor (DPS)
Bellfern L&H Ltd —Newhaven
- £14.50 - £15.50 an hour
- 8 hour shift
- Hospitality
- Bar
- Management
- Free parking
- Annual leave
Quick apply
19h
L'Oréal Luxe Multi-Brand Team Leader, John Lewis Horsham (22.5 Hours)
l'Oréal —Crawley
- Part-time
- Management
- Merchandising
- Administrative experience
- Annual leave
- Referral programme
Quick apply
14d

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customer service team lead jobs near crowborough, esx

Customer Services Team Leader

Foresters Financial -
Bromley

Apply Now

Job details

Full-time
13 days ago

Benefits

Company pension
Paid volunteer time

Qualifications

Customer service
Organisational skills
Financial services

Full job description

At Foresters Financial, we are here to enrich the lives of our members, their families and the communities they live in. Guided by our purpose and values, we are proud to combine financial strength with care, compassion and a long term outlook. As a Customer Service Team Leader, you’ll bring this to life every day helping your team deliver meaningful support that makes a real difference.

You will lead a team of 6–12 New Business Customer service Advisors, supporting them to provide thoughtful, high-quality service from first contact through to the end of the contract term. Working closely with the Customer Services Manager, you will create a positive, inclusive environment where people feel valued, supported and empowered to do their best work.

What you’ll be doing

Leading day to day team activity to deliver excellent service aligned to agreed service levels and member needs
Creating a supportive, inclusive team culture where colleagues can thrive and grow
Coaching and developing team members, providing regular feedback to build confidence and capability
Monitoring quality and performance, encouraging continuous improvement and accountability
Identifying development needs and shaping tailored training and development plans
Handling customer complaints with care and fairness, ensuring positive outcomes
Driving efficiencies and improvements in processes, including automation where appropriate
Keeping procedures simple, effective and up to date
Managing processes, risks and change responsibly within agreed frameworks
Contributing to broader team and business priorities as needed

What you’ll bring

Experience leading a customer service team in a contact centre environment
A genuine passion for developing others and helping people succeed
Strong organisational skills, with the ability to prioritise and meet deadlines
Confidence in managing performance and improving team outcomes
Sound judgement and the ability to identify and manage risk
Financial Services experience is helpful, but not essential

What we offer

At Foresters, we invest in our people so they can grow, thrive and make a difference:

10% discretionary annual bonus
25 days holiday plus bank holidays
A paid volunteering day to support a charity or community cause that matters to you
Holiday purchase scheme
Contributory pension (we match up to 5% and add an additional 5%)
Life cover (4x pensionable salary)
Healthcare cash plan
On-going development and training
Wellbeing support programme

Working hours: 35 hours per week, Monday to Friday (rotational shifts: 08:30–16:15 and 09:15–17:00). After training, there’s the flexibility to work up to one day per week from home.

Why join us?

If you are motivated by purpose, passionate about developing people, and want to be part of an organisation that values community, care and long-term impact you will feel at home here. Join us and help shape experiences that truly matter.

Foresters Financial is not your typical financial services provider. Those who join our purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. We help everyday families achieve their financial goals and make a lasting difference in their lives and communities.

Apply Now

Refine Your Search

customer service team lead jobs in crowborough, esx

Customer Services Team Leader

Sales Team Leader

Lead Online Manager

Creative Social Content & Customer Lead Management Intern

Lead General Merchandise Manager

Team Leader

Campaign Delivery Manager – Lead Generation

Arrivals - Team Leader

Arrivals - Team Leader

Product Team Leader

UK Team Leader (Chain 1 & 5)

Front of House Team Member / Designated Premises Supervisor (DPS)

L'Oréal Luxe Multi-Brand Team Leader, John Lewis Horsham (22.5 Hours)

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