Hsbc Work, Jobs in Croydon, Eng (with Salaries)

Customer Services Consultant
HSBC Global Services Limited —Croydon
- From £27,200 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
5d
Associate - Public Sector
HSBC Global Services Limited —London
- Full-time
- Organisational skills
- Time management
1d
Associate, Global Network Banking
HSBC Global Services Limited —London
- Full-time
- Organisational skills
- Banking
- Time management
1d
Customer Services Consultant - Ealing, London
HSBC Global Services Limited —London
- From £28,800 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
7d
Client Service Executive - Private Bank UK
HSBC Global Services Limited —London
- Full-time
- Time management
2d
Associate, Global Network Banking (CHINA DESK)
HSBC Global Services Limited —London
- Full-time
- Organisational skills
- Banking
- Time management
1d
Associate Director - Client Support Services, Trust
HSBC Global Services Limited —St. Helier
- Full-time
5d
Associate Director, CIB AI Risk
HSBC Global Services Limited —London
- Full-time
- Machine learning
- AI
2h
Senior Associate - Anti Bribery and Corruption FCRC
HSBC Global Services Limited —London
- Full-time
- Hybrid work
- Project management
- Communication skills
- Tax experience
2d
Associate Director Balance Sheet Steering and Optimisation
HSBC Global Services Limited —London
- Full-time
- Communication skills
- Banking
1d
Vice President - Warehouse Finance (Securitisations)
HSBC Global Services Limited —London
- Full-time
- Hybrid work
- Warehouse experience
- Negotiation
2h
AVP- Corporate Trust Client Services Manager - Structured Finance
HSBC Global Services Limited —London
- Full-time
- Communication skills
1d
Relationship Manager, SME Business Banking
HSBC Global Services Limited —London
- Full-time
- Customer service
1d
Sr Vice President - Relationship Coverage (Emerging Managers) - Strategic Fund Solutions
HSBC Global Services Limited —London
- Full-time
- Communication skills
- Banking
2h
Senior Product Manager, Real-Time Payments
HSBC Global Services Limited —London
- Full-time
- Microsoft Powerpoint
- English
- Analysis skills
2h
Associate Director, Payments Commercialisation, Treasury Solutions Group
HSBC Global Services Limited —London
- Full-time
- Communication skills
6d
Senior Product Manager - Integration Features, Client Connectivity
HSBC Global Services Limited —London
- Full-time
- Analysis skills
- Product management
- Agile
2d
Senior Private Markets Business Analyst
HSBC Global Services Limited —London
- Full-time
5d
Vice President - Coverage Relationship Management, Strategic Fund Solutions
HSBC Global Services Limited —London
- Full-time
- Hybrid work
- Communication skills
- Banking
9d
Head of Workspace Design and Construction
HSBC Global Services Limited —London
- Full-time
- Project management
6d

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Customer Services Consultant

HSBC Global Services Limited -
Croydon

Apply Now

Job details

Full-time
From £27,200 a year
5 days ago

Benefits

Company pension
Private medical insurance
Employee discount

Qualifications

Customer service
Communication skills

Full job description

What you'll do

As a Customer Service Consultant, you’ll provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all.

We’re looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. What we’re really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you!

At HSBC we’re passionate about coaching and developing our people, you’ll have access to our learning platform and the opportunity to develop yourself and your career further.

Within this role you’ll:

Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience
Play an integral part in customer education around HSBC digital services and fraud awareness
Identify customers who are in vulnerable situations and determine the best way we can support them
Help our customers with more complex banking needs to ensure they feel supported in their choices

What do I need to be successful?

Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers
The ability to take ownership of customer enquiries through to resolution, you’ll pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly and efficient service
Be resilient to a continuous changing environment

When & where you'll work

This is a full-time role that requires you to work 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday). Applications are open to UK Residents over the age of 18 currently with the valid right to work in the UK for a minimum of 14 months, we are unable to offer sponsorship for this role. This is a full-time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application.

There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.

Your Training

You’ll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 9 days in total split over 3 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period.

What You’ll Get!

We offer an attractive starting salary of £27,200 based on 35 hours per week, plus an annual discretionary performance bonus.

You’ll also receive:

Over six weeks’ holiday. This includes bank and public holidays with the option to buy more
Perks at Work Benefit where you will be able to access to 30,000+ national and local employee discounts
A market-leading employer pension contribution
BUPA Healthcare
Life Assurance, equivalent to four times your annual salary
Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more
Sharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please contact the Recruiter.

Apply Now

Refine Your Search

hsbc jobs in croydon, eng

Customer Services Consultant

Associate - Public Sector

Associate, Global Network Banking

Customer Services Consultant - Ealing, London

Client Service Executive - Private Bank UK

Associate, Global Network Banking (CHINA DESK)

Associate Director - Client Support Services, Trust

Associate Director, CIB AI Risk

Senior Associate - Anti Bribery and Corruption FCRC

Associate Director Balance Sheet Steering and Optimisation

Vice President - Warehouse Finance (Securitisations)

AVP- Corporate Trust Client Services Manager - Structured Finance

Relationship Manager, SME Business Banking

Sr Vice President - Relationship Coverage (Emerging Managers) - Strategic Fund Solutions

Senior Product Manager, Real-Time Payments

Associate Director, Payments Commercialisation, Treasury Solutions Group

Senior Product Manager - Integration Features, Client Connectivity

Senior Private Markets Business Analyst

Vice President - Coverage Relationship Management, Strategic Fund Solutions

Head of Workspace Design and Construction

I want to receive the latest job alerts for hsbc in croydon, eng

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