Support & client services managers Work, Jobs in Croydon, Eng (with Salaries)

Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
Head of CS - Under 18s Services
CareADHD —Canary Wharf
- £55,000 - £60,000 a year
- Hybrid work
- Sales
- Leadership
Quick apply
Contract Support
Ethos Facilities Limited —Westminster
- £29,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- English
Quick apply
14d
Front of House Manager
Amplify Guest Services —London Bridge Station
- £43,260 a year
- Full-time
- Management
- Administrative experience
- Supervising experience
Quick apply
7d
Customer Relationship Manager
Youngman Lovell Ltd —London
- £24,420.00 - £48,510.43 a year
- Part-time
- Hybrid work
- Customer service
- Salesforce
- Analysis skills
Quick apply
11d
Luxury Sales Professional - Canary Wharf
Chisholm Hunter Ltd —London
- Full-time
- Sales
- Communication skills
- Retail sales
Quick apply
Senior Account Manager Client Service - Remote
Optum —London
- Full-time
- Remote
- CRM software
- Salesforce
- Microsoft Office
2d
Customer Service Advisor
Arena Group —London
- Overtime
- Customer service
- Organisational skills
- IT
Client Retention Manager
Hackstons —London
- Up to £50,000 a year
- Full-time
- Organisational skills
- Financial services
- In-person
- Store discount
- Employee discount
Quick apply
9d
Resident Liaison Officer
Equans —Croydon
- Full-time
- Customer service
- Maintenance
- Administrative experience
- Annual leave
- Employee discount
Student Support Manager - Residential
Oxford International Education Group —London
- £700 a week
- Full-time
- Childcare
- Working with children
- Team management
Quick apply
Customer Support Team Lead
Flatpay —London
- English
- Leadership
Quick apply
10d
Income Collection Officer
Pinnacle Group —Holborn
- £19.50 an hour
- Temporary
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Customer Liaison Officer
Mears Group —London
- Up to £34,000 a year
- Customer service
- Communication skills
- Annual leave
- Employee discount
1d
Client Services Manager
Qureos Inc —London
- £48,000 - £64,000 a year
- Full-time
- CRM software
- Marketing
- Microsoft Office
- Annual leave
Office Manager / Facilities Manager
R1CH.uk —Knightsbridge and Belgravia
- £82,000 - £155,000 a year
- Full-time
- Hybrid work
- Maintenance
- Administrative experience
- Supervising experience
Quick apply
4d
Client Services Manager
Eurofins UK Clinical Diagnostics —Guildford
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Free parking
- Annual leave
Quick apply
14d
Business Support Administrator
Churchill Group —London
- £33,000 - £35,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
- Sick pay
Quick apply
14d
Customer Success Manager
Locale Limited —London
- From £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
- Health & wellbeing programme
- Work from home
Quick apply
1d
Front of House Admin
LIPS Healthcare —Battersea
- Full-time
- Hospitality
- Sales
- Hotel
- Free parking
Quick apply
14d

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support & client services managers jobs near croydon, eng

Client Engagement Manager

Monotype
London

Apply Now

Job details

Full-time

Qualifications

Analysis skills
Customer relationship management
Mentoring
Leadership

Full job description

London, UK

Are you our “TYPE”?

Named "One of the Most Innovative Companies in Design'' by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype specializes in the design, development, licensing, and management of typefaces and font technologies for the world’s biggest global brands and individual creative professionals, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences.

Want to learn more about who we are, what we do, and how you can become part of our team of over 1,000 talented employees across the globe? Visit us at www.monotype.com.

The Client Engagement Manager serves as the primary post-sales delivery leader and client liaison. Partnering with a team of Operation Specialists, this role will align delivery with client expectations, help drive commercial outcomes and identify growth opportunities.

Reporting in to the Director, Services, the Client Engagement Manager will act as a strategic advisor to understand client needs, bridge sales and implementation with commercial responsibility. This role will be expected to travel within Europe/US from time to time.

This is a high-impact role at the heart of how Monotype delivers value to its clients. If you're someone who thrives at the intersection of strategy, delivery, and client relationships, and you want to do that work at a company with a genuinely unique creative legacy - we'd love to hear from you!

Key Responsibilities:

Delivery Leader: Lead and participate directly in client-facing work, including discovery interviews, compliance assessments, and font asset audits, ensuring high-quality execution across implementation engagements.

Commercial accountability: Own the financial health of your account portfolio, managing margin, scope changes, and change orders, while maintaining revenue forecast accuracy

Strategic partnership: Co-lead Quarterly Business Reviews (QBRs) with Sales, support account planning and coordinate executive engagement.

Delivery coordination: Oversee delivery across multiple customers and concurrent workstreams, manage escalations and ensure quality outcomes that align with internal SLAs

Sales bridge: Partner with Sales during pre-sale discovery and scoping, contribute to the development of Statements of Work (SOWs), and ensure that sold services are realistic and deliverable.

Growth and retention: Cultivate ongoing client relationships to uncover expansion opportunities, and collaborate with Sales to inform renewal strategies and support upsell discussions.

Skills/Experience:

Proven experience in client delivery, ideally in a professional services environment

Strong problem solving and analytical skills

Proven leadership experience, or mentoring experience

Demonstrated strength in client relationship management, including leading QBRs and navigating escalations

Experience coordinating multi‑workstream or multi‑pillar delivery, ensuring quality and on‑time execution

Excellent presentation skills, ability to present in front of internal and external stakeholders

Familiarity with creative services, brand identity workflows, or digital asset management is a plus. You'll be working at the intersection of design, technology, and enterprise brand.

Apply Now

Refine Your Search

support & client services managers jobs in croydon, eng

Client Engagement Manager

Head of CS - Under 18s Services

Contract Support

Front of House Manager

Customer Relationship Manager

Luxury Sales Professional - Canary Wharf

Senior Account Manager Client Service - Remote

Customer Service Advisor

Client Retention Manager

Resident Liaison Officer

Student Support Manager - Residential

Customer Support Team Lead

Income Collection Officer

Customer Liaison Officer

Client Services Manager

Office Manager / Facilities Manager

Client Services Manager

Business Support Administrator

Customer Success Manager

Front of House Admin

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