Monitor technician Work, Jobs in Croydon, Gtl (with Salaries)

Helpdesk Technician (1st line)
Cygnet IT Services CIC —Wallington
- £27,000 - £27,500 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
13d
IT Support Technician
The Granite Group —Sevenoaks
- £34,000 - £36,000 a year
- Full-time
- Hybrid work
- Windows
- Computer networking
- In-person
- Flexible schedule
Quick apply
Data Center Technician
MTL Technical Services Ltd —London
- £20.16 an hour
- Full-time
- Schematics
- Maintenance
- In-person
Quick apply
IT Desktop Support
Axiom Technologies —London
- Full-time
- Computer Science
- Windows
- Microsoft Office
- Flexible schedule
IT Support Technician
Faithorn Farrell Timms LLP —Orpington
- £25,000 - £27,000 a year
- Full-time
- Computer networking
- SharePoint
Quick apply
4d
Sterile Services Technician I
Steris —Kingston upon Thames
- Full-time
- No experience needed
- IT
7d
Night Sterile Services Technician
HCA Healthcare UK —London
- £28,860 a year
- Full-time
- Hospital
- Employee discount
5d
IT Technician
Marylebone Boys' School —London
- £35,000 - £40,000 a year
- SharePoint
- School
11d
Sound Technician | LEGOLAND® Windsor
RWS Global —London
- £120 a day
- Rotating shift
- Customer service
- Organisational skills
- Construction experience
Junior IT & Comms Technician
Terry Tew Sound & Light —Loughton
- £30,000 - £33,000 a year
- Overtime
- Driving
- Organisational skills
- SharePoint
- Free parking
Quick apply
1d
IT Coordinator/ Helpdesk Technician
Wasserman Media Group LLC —London
- Full-time
- Azure
- Microsoft Outlook
- Microsoft Office
IBA Technician
HFG —London
- £30,000 - £40,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
13d
Maintenance Technician @ Chapter Ealing
Greystar Europe Holdings —London
- £16,000 a year
- Part-time
- Maintenance
- In-person
- Health & wellbeing programme
- Referral programme
Quick apply
12d
IT Support Technician
Statom Group Ltd. —London
- £38,000 - £40,000 a year
- Full-time
- Azure
- Computer Science
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Area Site Technician - Kensington / Fulham
City Facilities Management (UK) —London
- £41,325.03 a year
- Full-time
- Maintenance
- Bakery
- Driving
- Employee discount
Mobile Fabric Technician (Thames Water)
Emcor —London
- £35,000 a year
- Full-time
- Organisational skills
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
IT Coordinator, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Software troubleshooting
- Hotel
- Organisational skills
- Employee assistance programme
- Sick pay
Track Systems Technician (T&OCS)
Formula 1 —Biggin Hill
- Full-time
- Heavy lifting
- Data analysis skills
- IT
- Store discount
- Annual leave
Paint Technician
Nelson Vehicle Repairs —Croydon
- £48,500 - £58,500 a year
- Full-time
- Driving
- Accounting
- In-person
Quick apply
IT Support Technician
MAL Contractors (Civil Engineering) Ltd —London
- £24,420.00 - £47,101.73 a year
- Temporary
- Software troubleshooting
- Customer service
- Windows
Quick apply
12d

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Helpdesk Technician (1st line)

Cygnet IT Services CIC
Wallington

Quick apply

Job details

Permanent | Full-time
£27,000 - £27,500 a year
13 days ago

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Help desk

Full job description

Job summary

The Helpdesk Technician will provide 1st line support and act as the first point of contact for our customers, logging and triaging support requests & incidents as well as administering our helpdesk to help ensure that SLAs are met, support tickets are progressed, records are updated and customers are kept up to date.

As a member of the IT Support team you will be expected to build-up and maintain a good level of knowledge across Cygnet’s Services and demonstrate this when dealing with issues affecting our customers.

Role and responsibilities

Act as the first point of contact for all support requests & incidents.
Ensure all support requests & incidents are logged correctly whilst following the appropriate processes and procedures.
Perform the initial triage of support requests & incidents, resolving tickets where possible.
Assign or escalate tickets to an appropriate member of the Cygnet team where necessary.
Monitor tickets and ensure they are actioned to meet the Service Level Agreements.
Ensure tickets that are waiting customer or 3rd-party feedback are followed up and updated.
Monitor the progress of tickets for the technical services team and identify tickets that are stale or require action.
Ensure customers have relevant and concise feedback when working on their requests.
Ensure Service Desk resolutions are updated with relevant and concise information when each request is completed.
Update / create knowledge base articles when appropriate.
To work on tasks in priority order.
Carry out remote fault diagnosis, rectifying faults where possible, escalating to senior staff or arranging third party maintenance or support.
Be proactive in identifying potential improvements in processes and systems and report these to your line manager.
Work closely with other team members providing support where needed as and when requested.
Build and maintain customer & engineer documentation.
Take reasonable actions to ensure data and hardware is secure from unlawful attacks.
Ensure your knowledge of all company information is up to date.
Help create a friendly support team that is respected and trusted by all customers.
Maintain and improve your skillset with up-to-date date knowledge of current server, cloud, desktop and mobile operating systems.
Undertake administrative functions in supporting the Cygnet technical service portfolio, for example: user management, records management, backup and recovery.
Ensure all activities are undertaken in compliance with Health and Safety policy, equal opportunities policy and other policies and procedures that are provided.
Attend customer sites if required to assist with rectifying faults and installation of new equipment.

Pay: £27,000.00-£27,500.00 per year

Experience:

Service Desk: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

monitor technician jobs in croydon, gtl

Helpdesk Technician (1st line)

IT Support Technician

Data Center Technician

IT Desktop Support

IT Support Technician

Sterile Services Technician I

Night Sterile Services Technician

IT Technician

Sound Technician | LEGOLAND® Windsor

Junior IT & Comms Technician

IT Coordinator/ Helpdesk Technician

IBA Technician

Maintenance Technician @ Chapter Ealing

IT Support Technician

Area Site Technician - Kensington / Fulham

Mobile Fabric Technician (Thames Water)

IT Coordinator, Pre-Opening - The St. Regis London

Track Systems Technician (T&OCS)

Paint Technician

IT Support Technician

I want to receive the latest job alerts for monitor technician in croydon, gtl

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