Company Description
Founded in 1990, Indian Ocean is a leading luxury outdoor furniture brand renowned for iconic designs, exceptional craftsmanship and outstanding customer service. With showrooms at Harrods and two additional London locations, supported by a UK warehouse and dedicated delivery teams, we serve private clients, interior designers and commercial customers throughout the UK and internationally.
As a premium brand, we pride ourselves on delivering exceptional quality and service at every stage of the customer journey.
Role Overview
We are seeking an organised, proactive and highly professional Logistics & Warehouse Coordinator to support the efficient operation of our warehouse, logistics and distribution activities.
Reporting directly to the Logistics Director, this varied and hands-on role combines logistics coordination, warehouse administration, stock control, transport management, export documentation and customer service responsibilities.
The successful candidate will play a key role in ensuring the smooth day-to-day running of warehouse and logistics operations while maintaining the high standards of service expected from a luxury brand.
Key Responsibilities
- Coordinate customer deliveries, installations and collections.
- Schedule incoming supplier deliveries and goods receipts.
- Liaise with transport providers, couriers, pallet networks and export agents.
- Prepare transport, customs and export documentation.
- Maintain warehouse administration, records and operational reports.
- Support stock control activities, stock takes and inventory accuracy.
- Coordinate daily warehouse and logistics priorities to ensure operational efficiency.
- Assist with fleet administration and vehicle compliance records.
- Deliver exceptional customer service and resolve operational issues promptly.
- Support and oversee day-to-day warehouse activities when required.
- Ensure compliance with all health, safety, security and operational procedures.
- Build strong working relationships with clients, suppliers, transport partners and colleagues.
Additional Responsibility
- Act as the operational lead for warehouse and logistics activities during periods when the Logistics Director is absent, ensuring continuity of service and efficient day-to-day operations.
Essential Experience
- Minimum three years' experience in logistics, warehouse administration, supply chain or distribution operations.
- Experience coordinating deliveries, collections and transport providers.
- Experience managing stock control and inventory systems.
- Experience preparing logistics and shipping documentation.
- Strong administrative and organisational skills with excellent attention to detail.
- Ability to prioritise workloads and manage multiple tasks simultaneously.
- Professional customer-focused approach with excellent communication skills.
- Confident decision-maker capable of working independently and taking ownership of issues through to resolution.
- Experience managing relationships with suppliers, transport providers and customers.
Essential Skills
- Excellent organisational and time management skills.
- Strong administration and record-keeping capabilities.
- Excellent verbal and written communication skills.
- Advanced Microsoft Office skills, particularly Excel.
- Strong problem-solving ability and commercial awareness.
- Professional telephone manner.
- Full UK Driving Licence.
Personal Attributes
- Professional, reliable and trustworthy.
- Proactive and self-motivated.
- Positive, flexible and willing to support colleagues.
- Strong sense of responsibility and accountability.
- Team player with a hands-on approach.
- Calm and effective under pressure.
Desirable Experience & Qualifications
- Experience within furniture, interiors, retail, luxury goods or homewares sectors.
- Experience with export documentation and international shipping.
- Forklift licence or willingness to undertake training.
- Knowledge of Warehouse Management Systems (WMS).
What We Offer
- Competitive salary of £28,000 - £30,000 depending on experience.
- Pension scheme.
- Free on-site parking.
- Training and development opportunities.
- Opportunity to work within a respected luxury brand with an international customer base.
- Friendly and supportive working environment.
Applicants must hold a Full UK Driving Licence.
See our Website Here https://www.indian-ocean.co.uk
Pay: Up to £30,000.00 per year
Benefits:
- Cycle to work scheme
- On-site parking
- Transport links
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
