Patient services manager Work, Jobs in Croydon, Gtl (with Salaries)

Quality and Locations Compliance Officer
Communitas Clinics —Croydon
- £35,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Continuous improvement
Quick apply
111 First Crisis Hub Practitioner
South London and Maudsley NHS Foundation Trust —London
- £45,953 - £54,254 a year
- Full-time
- Team management
- Mentoring
- Annual leave
7d
Quality Manager
Communitas Clinics —Croydon
- Up to £55,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
Quick apply
Patient Services Manager
Physio on the Green —London
- £30,000 - £35,000 a year
- Full-time
- Management
- English
- Administrative experience
Quick apply
Multi-Site Patient Services & Operations Manager
Love Teeth Dental —Sutton
- £35,000 - £45,000 a year
- Full-time
- Recruiting
- Organisational skills
- Front desk
Quick apply
2d
Support Services Supervisor
ISS Facility Services —London
- £13.85 an hour
- Weekend availability
- Supervising experience
- Team management
- Leadership
Prescription Clerk
Chislehurst Medical Practice —Chislehurst
- £13.50 an hour
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
6d
Assistant practice manager
Kerban Projects —London
- From £15 an hour
- Part-time
- English
- Microsoft Office
- Administrative experience
Quick apply
Assistant Manager
Boots —Croydon
- Weekend availability
- Organisational skills
- Leadership
- Employee assistance programme
- Employee discount
14d
Patient Advice & Liaison Service (PALS) Manager
University College London Hospitals NHS Foundation Trust —London
- £58,133 - £65,261 a year
- Full-time
- Continuous improvement
- Team management
8d
Team Manager - Children's First Contact Services
London Borough of Sutton —Sutton
- £49,056 - £59,511 a year
- Full-time
- Hybrid work
- Team management
- Annual leave
- Employee discount
Medical Receptionist
Oakfield Surgery, Oaks Park Medical Centre —London
- £12.71 an hour
- Part-time
- GP surgery experience
- Front desk
- IT
- Annual leave
Quick apply
MLA Team Leader
The Royal Marsden NHS Foundation Trust —Sutton
- £33,262 - £36,027 a year
- Full-time
- Management
- Recruiting
- Training & development
- Annual leave
1d
Receptionist (38366) -
Bupa Dental Care —Wallington
- Part-time
- In-person
- Communication skills
- Employee assistance programme
- Employee discount
2d
Practice Manager
Creature Comforts —Blackheath
- £35,000 - £40,000 a year
- Full-time
- Team management
- Budgeting
- In-person
- Annual leave
- Employee discount
Quick apply
1d
Care Coordinator - Early Intervention in Psychosis
South London and Maudsley NHS Foundation Trust —London
- £45,953 - £54,254 a year
- Full-time
- Research
- Case management
- Communication skills
9d
OPERATIONS MANAGER - WOMEN'S HEALTH DULWICH (CLOSED)
Women's Health Dulwich —Dulwich
- £40,000 - £50,000 a year
- Part-time
- Computer literacy
- Bachelor's degree
- Human resources
Urgent Care Badge Support Officer
London Councils —London
- £31,977 - £35,888 a year
- Full-time
- Hybrid work
- Maths
- Data entry
- Organisational skills
Quick apply
13d
Ambulance Operations Controller (Control Room / Dispatch)
Secure 24 - Specialist Mental Health Ambulance Service —Crawley
- £12.75 - £13.36 an hour
- Full-time
- Computer skills
- In-person
- Leadership
Quick apply
1d
Recruitment & Onboarding Administrator Apprenticeship
The Royal Marsden NHS Foundation Trust —Wallington
- £30,630 - £32,346 a year
- Full-time
- Human resources
- Recruiting
- Contracts
1d

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Quality and Locations Compliance Officer

Communitas Clinics -
Croydon

Quick apply

Job details

Permanent | Full-time
£35,000 a year

Qualifications

Meeting coordination
Stakeholder liaison
Compliance audits
Microsoft Office Suite
Complaint handling
Microsoft Office
Administrative experience
Organisational compliance experience
Compliance management
Quality assurance
Stakeholder coordination
Continuous improvement
Continuous improvement cycles oversight
Care Quality Commission compliance oversight
Clinical audit participation
Clinical audit
Clinical compliance monitoring
Organisational skills
Contracts
Clinical quality improvement projects
Care Quality Commission standards
Communication skills
Internal quality assurance
Corporate regulatory compliance oversight
Analytics
Stakeholder management

Full job description

Are you passionate about healthcare quality, compliance, and making a real difference to patient care?

We are looking for a proactive and motivated Quality and Locations Compliance Officer to join our growing Quality Team. This is an exciting opportunity for someone who wants to build a long-term career in healthcare quality, governance, compliance, and patient safety while gaining hands-on experience across a range of clinical services.

Working closely with Service Managers, clinical teams, and operational colleagues, you will support the delivery of safe, effective, and compliant services across an allocated portfolio of clinic locations. You will play a key role in monitoring quality standards, conducting audits, supporting governance processes, and driving continuous improvement initiatives that positively impact patient experience and service performance.

If you are ambitious, eager to learn, and looking for a role with genuine progression opportunities, we'd love to hear from you.

What You'll Be Doing:

Quality Assurance & Compliance

You will act as a key quality and compliance resource for allocated clinic locations by:

Conducting routine site visits, compliance audits, and quality reviews.
Monitoring compliance against organisational, contractual, and regulatory standards.
Identifying areas for improvement and supporting teams to implement actions.
Tracking and monitoring actions arising from audits, inspections, and reviews.
Maintaining accurate audit records and compliance documentation.
Supporting services to maintain inspection readiness and regulatory compliance.
Escalating significant risks, concerns, or recurring issues to the Quality Manager.

Governance & Quality Support

You'll help strengthen governance processes across the organisation through:

Supporting the delivery of the clinical governance framework.
Coordinating governance meetings, including agendas, minutes, and action tracking.
Assisting with clinical audit programmes and reporting activities.
Supporting policy, procedure, and SOP reviews.
Helping services prepare for inspections, external audits, and commissioner visits.

Complaints, Incidents & Patient Safety

You will contribute to a culture of learning and improvement by:

Maintaining complaints, incident, and significant event tracking systems.
Supporting investigations and information gathering.
Assisting with reports, responses, and governance documentation.
Monitoring actions arising from complaints and incidents.
Identifying trends and themes to support organisational learning.
Promoting the sharing of lessons learned across teams.

Quality Improvement

You will actively support initiatives that drive service excellence by:

Assisting with quality improvement projects across services and locations.
Collecting and analysing quality and performance data.
Supporting improvements identified through audits, incidents, complaints, and feedback.
Promoting best practice and continuous learning across teams.

Information Governance

You will help ensure compliance with information governance requirements by:

Supporting Subject Access Requests (SARs), Freedom of Information (FOI) requests, and data rectification requests.
Maintaining information governance records and documentation.
Supporting compliance with organisational information governance policies.
Working with the Data Protection Officer as required.

About You

We are looking for someone who is organised, analytical, and passionate about improving quality within healthcare services.

Essential Requirements

Experience within healthcare quality, governance, compliance, audit, or administration.
Experience working in a healthcare, community, primary care, or regulated environment.
Understanding of quality assurance, governance, and compliance processes.
Strong organisational and administrative skills.
Ability to analyse information and identify trends, risks, and improvement opportunities.
Excellent written and verbal communication skills.
Strong relationship-building and stakeholder engagement skills.
Ability to work independently and manage competing priorities.
Proficiency in Microsoft Office and electronic information systems.
Willingness to travel regularly between clinic locations.

Desirable

Experience supporting audits, inspections, or compliance reviews.
Experience supporting complaints, incidents, or governance activities.
Experience contributing to quality improvement projects.
Knowledge of CQC requirements, NHS governance, and healthcare compliance frameworks.
Understanding of patient safety principles and PSIRF.
Aspiration to progress into a Quality Lead or Quality Manager position.

Why Join Us?

This is more than a compliance role. It's an opportunity to develop into a future leader within healthcare quality and governance.

We are committed to investing in our people and supporting career progression through structured development, mentoring, and practical experience.

Pay: £35,000.00 per year

Work Location: Hybrid remote in Croydon CR9

Quick apply

Refine Your Search

patient services manager jobs in croydon, gtl

Quality and Locations Compliance Officer

111 First Crisis Hub Practitioner

Quality Manager

Patient Services Manager

Multi-Site Patient Services & Operations Manager

Support Services Supervisor

Prescription Clerk

Assistant practice manager

Assistant Manager

Patient Advice & Liaison Service (PALS) Manager

Team Manager - Children's First Contact Services

Medical Receptionist

MLA Team Leader

Receptionist (38366) -

Practice Manager

Care Coordinator - Early Intervention in Psychosis

OPERATIONS MANAGER - WOMEN'S HEALTH DULWICH (CLOSED)

Urgent Care Badge Support Officer

Ambulance Operations Controller (Control Room / Dispatch)

Recruitment & Onboarding Administrator Apprenticeship

I want to receive the latest job alerts for patient services manager in croydon, gtl

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