Resident assistant Work, Jobs in Croydon, Gtl (with Salaries)

Resident Experience Associate
CompassRock International —Croydon
- £29,000 - £30,000 a year
- Weekend availability
- Microsoft Outlook
- Customer service
- Computer literacy
- Annual leave
- Sick pay
Quick apply
5d
Care Assistant
Sanctuary Care —London
- £13.80 an hour
- No experience needed
- Care plans
- Annual leave
- Employee assistance programme
Quick apply
Bank Housekeeping Assistant
Sanctuary Care —London
- £13.22 an hour
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Lifestyle Assistant
Hallmark Care Homes —Wimbledon
- £14.81 an hour
- Part-time
- Employee discount
15h
Activities Assistant - Bank - Care Home
Barchester Healthcare —Croydon
- £16 an hour
- Part-time
- Organisational skills
- IT
- Annual leave
Quick apply
2d
Care Assistant - Bank - Care Home
Barchester Healthcare —Sydenham
- £15.12 an hour
- Part-time
- Care plans
- Communication skills
- Annual leave
Quick apply
Housekeeping Assistant
Sanctuary Care —London
- £13.22 an hour
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Food and Beverage Assistant
Country Court —London
- £12.71 an hour
- Weekend availability
- Serving
- Customer service
- Restaurant experience
- Annual leave
- Referral programme
Quick apply
1d
Catering Assistant
Sanctuary Care —London
- £13.22 an hour
- Nursing home
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
11h
Care Assistant - Bank
Bupa —Croydon
- £12.75 - £13.75 an hour
- Full-time
- Care plans
- Communication skills
- Employee discount
- Gym membership
Quick apply
15h
Food and Beverage Assistant
Signature Senior Lifestyle —Surbiton
- £13.45 - £14.45 an hour
- 8 hour shift
- Nursing home
- Organisational skills
- Café
- Annual leave
- Employee assistance programme
5d
Hospitality Assistant
Bupa —Wimbledon
- £13.10 an hour
- Part-time
- Employee discount
- Gym membership
Quick apply
Night Care Assistant
States of Jersey —St. Helier
- £25.04 an hour
- Part-time
- English
4d
Lifestyle and Wellbeing Coordinator
Sanctuary Care —London
- £13.80 an hour
- Nursing home
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Care Assistant (Relief/Bank) based at Hall Grange, Croydon
MHA —Croydon
- £15.47 an hour
- Weekend availability
- Care plans
- Communication skills
- Annual leave
7d
Kitchen Assistant - Bank - Care Home
Barchester Healthcare —Croydon
- £14.80 an hour
- Part-time
- Hospitality
- Annual leave
Quick apply
Trainee Block Manger
The Acorn Group —Bromley
- Monday to Friday
- Customer service
- Microsoft Office
- IT
- Employee discount
Quick apply
Coroners Court Assistant
Haringey Council —London
- £35,520 - £36,585 a year
- Organisational skills
- Communication skills
22h
Care Assistant - Care Home
Barchester Healthcare —Sydenham
- £13.50 an hour
- Care plans
- Communication skills
- Employee discount
- Referral programme
Quick apply
Assistant Accommodation Advisor
University College London —London
- £28,258 - £29,412 a year
- Full-time
- Hospitality
- Administrative experience
- University
- Annual leave
- Employee assistance programme
12d

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Resident Experience Associate

CompassRock International
Croydon

Quick apply

Job details

Permanent
£29,000 - £30,000 a year
5 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Private medical insurance
Sick pay

Qualifications

Microsoft Outlook
Customer service
Computer literacy
Microsoft Office
Bachelor's degree
Business
Communication skills

Full job description

Role Summary:

We are seeking a motivated Resident Experience Associate to join our team at one of our high-end Build-to-Rent (BTR) properties in East Croydon, Greater London. The successful candidate will be integral to daily property operations, focusing on resident relations and property management activities. This highly visible role will involve regular interaction with residents, prospective tenants, and visitors, helping ensure the highest levels of resident satisfaction and engagement. Reporting to the Assistant Property Manager, the Resident Experience Associate will assist in managing the property, coordinating contractors, and supporting operational growth.

Company Overview:

CompassRock provides asset and property management services to the rental housing sector. Originally founded in the U.S., the company has expanded to the UK and is rapidly growing its portfolio of Build-to-Rent (BTR) assets across England and Europe. Backed by private equity, CompassRock is in an exciting growth phase, actively acquiring and developing new assets at a fast pace. With an entrepreneurial and innovative culture embedded in its DNA, the company values the dynamic, forward-thinking individuals it employs. As CompassRock continues to expand, there will be abundant opportunities for career advancement and professional development.

Key Responsibilities:

Operational Activities:

Property Oversight: Ensure the property is maintained as a safe and attractive environment for residents
Project Management: Assist the Assistant Property Manager with managing projects, overseeing outsourced services for building maintenance, and ensuring timely, high-quality completion of tasks
Procurement: Collaborate with the procurement team to ensure adequate stock of goods and services for smooth property operations
Inspections: Conduct inventories, move-in and move-out inspections, documenting property conditions.

Customer Service & Resident Relations:

Policy and Standards Adherence: Uphold the company’s customer service standards to deliver high-quality service and resident satisfaction
Issue Resolution: Address resident complaints, escalating issues to Assistant Property Manager when necessary
Resident Engagement Initiatives: Support the planning and execution of community-building activities that foster positive resident relations and engagement
Resident Support: Provide residents with appropriate information throughout the tenancy lifespan, including providing renewal information, ensuring legal requirements are met and answering any questions that might occur during the tenancy lifespan
Relationship Building: Cultivate strong relationships with residents, ensuring professional and prompt communication. Regularly engage with residents and prospective tenants to build strong rapport and trust.

Leasing Support:

Leasing Support: Assist the Leasing team with enquiries and viewings
Enquiries: To qualify and register enquiries and to book viewing appointments at our properties
Viewings: Conduct informative and engaging viewings to prospective tenants being well-equipped to answer any questions regarding the property.

Administrative Support:

Administrative Tasks: Assist the Assistant Property Manager with general administrative duties
Report Preparation: Help prepare property management reports and maintain accurate records of tenant correspondence.

Targets and KPIs:

Work diligently to meet specified targets and Key Performance Indicators (KPIs) set by the management team.

Skills:

Communication skills: Both written and verbal, for interacting with residents, staff, and external stakeholders (essential)
Problem-Solving: Strong abilities in addressing resident disputes (essential)
Customer Service: Demonstrated experience in delivering exceptional customer service (essential)
Computer Literacy: While training on our property management systems will be provided, we require that the applicant be proficient with Microsoft Office and Outlook and have an aptitude for learning new software (essential)
Knowledge of Property Law: Familiarity with local building regulations and property licensing (desired).

Personal Qualities:

Attention to detail: Demonstrated focus on quality and compliance in previous work or education (desired)
Proactive and initiative-driven: Able to foresee potential issues and address them before they escalate (desired)
Flexibility: Ability to adapt to changing circumstances, particularly in a fast-paced property environment (desired)
Positive, 'can-do' attitude: Critical in managing teams and delivering top service to residents (essential).

Person Specifications:

Qualifications: Bachelor’s degree in business administration, or a related field (desired)
Professional certifications such as: a) ARLA membership; b)The Property Institute (TPI) or IRPM Membership (desired).

Remuneration / Bonuses / Benefits

Base salary: £30,000
Bonus: Discretionary Bonus Scheme
Benefits: 25 days of annual leave + Bank Holiday; Private health insurance; Nest Pension Scheme; Cycle to Work Scheme; Company Sick Pay.

Working Hours:

4-day working week (48 hours) including weekend work (Saturday and Sunday) with 3 days off working on a rota basis;

Location: This position is required to work on site.

Equal Opportunities Statement

We are an Equal Opportunities Employer, committed to creating an inclusive, diverse, and equitable workplace. We provide equal opportunities for everyone and offer reasonable adjustments to ensure all candidates have a fair chance during the recruitment process.

Company Overview

CompassRock provides asset and property management services to the rental housing sectors. Originally founded in the U.S., the company has expanded to the UK and is rapidly growing its portfolio of Build-to-Rent (BTR) assets across the UK and Ireland. Backed by private equity, CompassRock is in an exciting growth phase, actively acquiring and developing new assets at a fast pace. With an entrepreneurial and innovative culture embedded in its DNA, we value the dynamic, forward-thinking individuals it employs.

Quick apply

Refine Your Search

resident assistant jobs in croydon, gtl

Resident Experience Associate

Care Assistant

Bank Housekeeping Assistant

Lifestyle Assistant

Activities Assistant - Bank - Care Home

Care Assistant - Bank - Care Home

Housekeeping Assistant

Food and Beverage Assistant

Catering Assistant

Care Assistant - Bank

Food and Beverage Assistant

Hospitality Assistant

Night Care Assistant

Lifestyle and Wellbeing Coordinator

Care Assistant (Relief/Bank) based at Hall Grange, Croydon

Kitchen Assistant - Bank - Care Home

Trainee Block Manger

Coroners Court Assistant

Care Assistant - Care Home

Assistant Accommodation Advisor

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