Senior operations associate Work, Jobs in Croydon, Gtl (with Salaries)

Customer Success Operations Associate
GP Automate —London
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Sales
- GP surgery experience
Quick apply
2d
Head of Customer Success - Intuitive
Banyan Software —Croydon
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
12d
Senior Associate, Relationship Management Operations
Ares Management —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Marketing
Senior People Ops & Events Associate
Odin —London
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Annual leave
- Sick pay
12d
Senior Investment Operations Associate
Timelineapp Tech Limited —London
- Full-time
- Hybrid work
- Microsoft Excel
- Management
Quick apply
6d
Operations Control - Senior Associate
Gallagher —London
- Microsoft Office
- Analysis skills
- Communication skills
- Employee stock purchase plan
- Life insurance
Insurance Operations Governance, Senior Associate
Lloyd's of London —London
- Hybrid work
- Communication skills
- Employee discount
- Gym membership
Senior Associate/Consultant, PYXIS Commercial and Operations
Bain & Co. —London
- Full-time
- CRM software
- Bachelor's degree
- Organisational skills
Quick apply
Regional Finance Senior Associate
Dalberg Advisors —London
- £47,850 - £55,900 a year
- Full-time
- Hybrid work
- Health & wellbeing programme
- Work from home
Quick apply
10d
Customer Success Team Lead
Acre Software —London
- Weekend availability
- Remote
- Analysis skills
- Continuous improvement
- In-person
- Annual leave
- Flexible schedule
10d
Operations Associate / Senior Associate-Finance
Tether Operations Limited —London
- Full-time
- Hybrid work
- Microsoft Excel
- English
- Bachelor's degree
E-Commerce Customer Support Associate (Full Time)
MadFun Ltd —Lingfield
- £25,000 - £30,000 a year
- Full-time
- Customer service
- English
- Organisational skills
- Free parking
- Profit sharing
Quick apply
13d
Senior Associate, Partner Marketing Operations
TransPerfect —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Operations Associate
Alaro —London
- Full-time
- Remote
- Heavy lifting
- No degree
Quick apply
Customer Journey Support Specialist
South East Water —Snodland
- Up to £37,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Driving
- Annual leave
Sr. Associate, Client Experience
LSEG (London Stock Exchange Group) —London
- Full-time
- Sales
- Analysis skills
- Organisational skills
6d
Associate (CEO Office)
Vega —London
- Full-time
- Hybrid work
- Gym membership
Quick apply
2d
Trade & Treasury Operations Senior Associate
Meredith Brown Associates —London
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
Client Services Associate
Partners Capital —London
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Life insurance
International Account Coordinator London, England
Wolverine Worldwide —London
- Spanish
- Microsoft Excel
- Microsoft Office

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senior operations associate jobs near croydon, gtl

Customer Success Operations Associate

GP Automate
London

Quick apply

Job details

Full-time
£55,000 - £65,000 a year
2 days ago

Benefits

Private medical insurance

Qualifications

Sales
GP surgery experience
Primary care

Full job description

About the role

This is an early-stage role at a pre-funding healthtech company. Customer success sits within the Operations function - that is a deliberate choice at our current size and stage. You will work in a lean environment where resourcefulness and AI-augmented output matters.

You will be responsible for the post-sales customer experience across our entire portfolio of GP practice accounts, working alongside SDRs and AEs. Your focus is on scaled, process-driven CS - onboarding, support, health monitoring, and renewals - rather than high-touch, one-to-one relationship management. You will work collaboratively with the Head of Operations to define and iterate the CS model as the company grows.

What you will do

Own the post-sales customer experience across the entire portfolio of GP practice accounts, working alongside SDRs and AEs
Work with the Head of Operations to design and iterate onboarding journeys, value reviews, and escalation paths
Monitor account health and surface risks early, before they become churn
Support renewal conversations and flag expansion opportunities
Build lightweight internal tooling to make CS repeatable at scale: playbooks, templates, CRM views, dashboards
Use AI tools to automate repetitive workflows - follow-up emails, call summaries, status reporting, knowledge bases
Feed structured insight from customers back to Product and Ops
Work within NHS information governance and data compliance requirements

Requirements

What we are looking for

Essential

2–3 years in a customer success, onboarding, or account management role in a SaaS or tech environment
Comfortable collaborating with a senior operator to shape processes, then owning their execution
Operationally minded: you think in systems and document what you build
Actively uses AI tools in day-to-day work - whether to draft communications, summarise calls, or build internal resources
Clear communicator, comfortable working with clinical and non-technical stakeholders
Data-literate: you use metrics to prioritise, not just to report
Curious, independent, and willing to figure things out rather than wait to be told

Desirable

Experience in a healthtech, NHS-adjacent, or highly regulated SaaS environment
Familiarity with GP practice structures or primary care workflows
Experience at an early-stage company where processes were still being built

What success looks like in the first 60 days

Build a working understanding of our automated clinical workflows and exception handling, supported by the Head of Operations
Take ownership of the post-sales experience for the account portfolio, with agreed value review cadences in place
Document a simple onboarding and handover workflow from Sales to CS, including a shared definition of a healthy account
Set up basic health tracking: at-risk signals, leading indicators, and a weekly risk review routine
Produce first versions of CS playbooks and templates: onboarding plan, renewal prep, comms templates
Run a first round of value reviews with renewing accounts and produce a lightweight value narrative for practices and PCN partners

Benefits

What we offer

Salary up to £65,000 depending on experience
Private healthcare (you and your family)
Flexible hybrid working - 2 days in Central London office
Direct input into how the CS function is shaped alongside the Head of Operations
Exposure to engineers, clinicians, and product leaders working on real NHS problems
Work that has a measurable impact on GP capacity

Quick apply

Refine Your Search

senior operations associate jobs in croydon, gtl

Customer Success Operations Associate

Head of Customer Success - Intuitive

Senior Associate, Relationship Management Operations

Senior People Ops & Events Associate

Senior Investment Operations Associate

Operations Control - Senior Associate

Insurance Operations Governance, Senior Associate

Senior Associate/Consultant, PYXIS Commercial and Operations

Regional Finance Senior Associate

Customer Success Team Lead

Operations Associate / Senior Associate-Finance

E-Commerce Customer Support Associate (Full Time)

Senior Associate, Partner Marketing Operations

Operations Associate

Customer Journey Support Specialist

Sr. Associate, Client Experience

Associate (CEO Office)

Trade & Treasury Operations Senior Associate

Client Services Associate

International Account Coordinator London, England

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