Information advice guidance Work, Jobs in Croydon (with Salaries)

Private Patient Administration Officer
The Royal Marsden NHS Foundation Trust —Wallington
- £32,199 - £34,876 a year
- Full-time
- Phone etiquette
- Communication skills
6d
Immigration Caseworker
Home Office —Croydon
- £36,110 - £37,193 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
2d
Welfare Advice Officer
Pinnacle Group —London
- £36,000 - £40,000 a year
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Information, Knowledge, and Support Adviser (Rare Dementia Support)
University College London —London
- £43,981 - £52,586 a year
- Part-time
- Bachelor's degree
- Organisational skills
- Communication skills
- Annual leave
12d
Customer Resolutions Support Officer
City of Westminster Council —Westminster
- £34,359 - £37,509 a year
- Administrative experience
- Organisational skills
- IT
13d
Complaints & Information Officer
Hackney Borough Council —Hackney
- £49,155 - £51,228 a year
- Full-time
4d
Entry into Service Recovery Worker
Change Grow Live —Bromley
- £28,557.79 - £32,802.41 a year
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
1d
Head of Hackney SEND Information, Advice & Guidance Service
Hackney Borough Council —Hackney
- £58,551 - £59,574 a year
- Full-time
- School
Visitor Experience Assistant (Summer Season)
Somerset House Trust —London
- £14.80 an hour
- Weekend availability
- Customer service
- Continuous improvement
- Communication skills
- Employee assistance programme
2d
AML & Financial Crime Associate
Sumitomo Mitsui Banking Corporation —London
- Hybrid work
- Annual leave
6d
Cyber Threat Intelligence Analyst
Secret Intelligence Service —London
- £53,267 - £67,369 a year
- Part-time
- Data analysis skills
- Communication skills
- Annual leave
- Flexible schedule
6d
Training Facilitator (South East)
Ministry of Justice —London
- £40,001 - £60,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Annual leave
- Employee discount
Home Improvement Agency Caseworker
City of Westminster Council —Westminster
- £42,912 - £49,155 a year
- Communication skills
Disability and Mental Health Adviser
Kingston University —Kingston upon Thames
- £39,407 - £43,835 a year
- Call to connect
- University
- Education
- No degree
11d
Specialist Case Administrator
Ministry of Justice —London
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- English
- Annual leave
3d
Information Governance Manager
King's College Hospital NHS Foundation Trust —London
- £56,276 - £63,176 a year
- Full-time
- In-person
6d
Student Support Adviser
South Thames Colleges Group —Merton
- £32,157 - £36,991 a year
- Full-time
- Travel
- IT
- Communication skills
- Annual leave
International Relations Officer
Ministry of Justice —London
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Communication skills
- Annual leave
- Employee discount
3d
Early Help Support Coordinator
Merton Council —Merton
- £38,256 - £39,276 a year
- Full-time
3d
Strutt & Parker - Junior Client Onboarding Analyst
BNP Paribas —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
4d

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Private Patient Administration Officer

The Royal Marsden NHS Foundation Trust -
Wallington

Apply Now

Job details

Full-time
£32,199 - £34,876 a year
6 days ago

Qualifications

Phone etiquette
Communication skills

Full job description

The Private Patients Administration Team provides a single point of enquiry and access to prospective private patients seeking advice and information regarding private treatment at the Royal Marsden NHS Foundation Trust. The team deals with many patients’ first point of contact with the Trust and it is important that this contact sets the high standards of customer service that the patient would expect from private care. In addition, the team process referrals for all private patients and take payments for initial consultations.

The post holder will be liaising closely with other private care teams, Consultants, Medical Secretaries and the International Patients Team. The ideal candidate will have previously worked in a customer care environment as well as in administrative roles; they will have excellent communication skills, be confident and assertive in their approach and will demonstrate an ability to solve problems.

The team are based in Wallington, Surrey and work shift patterns (8am-4pm; 9am-5pm; 10am-6pm Monday to Friday).

The Private Care Contact Centre Team provides a single point of access and enquiry for prospective patients seeking advice and information about private treatment at the Royal Marsden NHS Foundation Trust.

As the team are the first point of contact with the Trust, it is crucial that they set the highest level of customer service that patients would expect to receive from private care.

The post holder will be required to work as part of a team, responsible for answering patients’ queries and providing clear information, support and advice to new and prospective patients, with responsibility for the booking process. Promoting the Trust’s mission, services, cancer treatments and care, and providing guidance as to the particular specializations of Consultants within the Trust.

The post holder will be responsible for liaising with all required units within the Trust, regarding patients’ medical needs, procedures and appointments, and where required with external professionals. The postholder will also be responsible for keeping and managing records of patients’ queries, updating information packs provided to patients and highlighting any concerns to the Assistant Service Manager Patient Contact and Accounts.

The Private Care Contact Centre team provides a service from 8am-6pm Monday to Friday, which will require the post holder to be flexible and work on a rotational basis.

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

For further information please refer to the job description and personal specification

To be the first point of interaction for any Private Patients within The Royal Marsden NHS Foundation Trust, ensuring that the prospective patient journey begins with a positive and welcoming experience, and instils confidence in our services.
To answer telephone calls as per quality service standards, demonstrating an excellent phone manner, contact handling skills and active listening.
To communicate with referrers and all contacts including patients, members of the public and staff in a friendly, professional and courteous manner at all times.

Apply Now

Refine Your Search

information advice guidance jobs in croydon

Private Patient Administration Officer

Immigration Caseworker

Welfare Advice Officer

Information, Knowledge, and Support Adviser (Rare Dementia Support)

Customer Resolutions Support Officer

Complaints & Information Officer

Entry into Service Recovery Worker

Head of Hackney SEND Information, Advice & Guidance Service

Visitor Experience Assistant (Summer Season)

AML & Financial Crime Associate

Cyber Threat Intelligence Analyst

Training Facilitator (South East)

Home Improvement Agency Caseworker

Disability and Mental Health Adviser

Specialist Case Administrator

Information Governance Manager

Student Support Adviser

International Relations Officer

Early Help Support Coordinator

Strutt & Parker - Junior Client Onboarding Analyst

I want to receive the latest job alerts for information advice guidance in croydon

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