operations team leader Work, Jobs in croydon (with Salaries)

Team Leader Operations
Internova Travel Group —London
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Employee assistance programme
- Employee discount
7d
Academy Operations Team Leader
Riverside Consultancy —Epsom
- £50,000 a year
- Full-time
- Management
- Customer service
- Continuous improvement
Quick apply
Operations Team Leader
Mitie —London
- Overtime
- Microsoft Word
- Microsoft Outlook
- Maintenance
Operations Support Team Leader -12 Month FTC
Portico Corporate Reception Management —London
- Full-time
- Customer service
- Human resources
- Front desk
- Annual leave
- Life insurance
Quick apply
1d
Product Team Leader
River Island —London
- £27,520 a year
- Weekend availability
- Sales
- Communication skills
- Time management
- Employee discount
Quick apply
Product Lead - Onboarding Experience
Wise Australia Investments —London
- £120,000 - £145,000 a year
Warehouse Operations Team Leader
McLaren Racing —Woking
- Full-time
- Salesforce
- Continuous improvement
- Warehouse experience
- Life insurance
Quick apply
People Operations Lead
Granola —London
- Full-time
Trust Operations Lead
Alternative Learning Trust —Sutton
- £35,368 - £37,831 a year
- Part-time
- IT
- Communication skills
2d
Catering Operations Team Leader
Imperial College London —Hammersmith
- £30,177 - £33,310 a year
- Weekend availability
- Supervising experience
- Organisational skills
- Communication skills
- Annual leave
1d
Global Security Operations Centre - Team Lead
JPMorganChase —London
- Full-time
- Analysis skills
- SharePoint
- Communication skills
Finance Operations Team Leader
Ardonagh Specialty —London
- Full-time
- Hybrid work
- Communication skills
- Banking
- Annual leave
Quick apply
14d
Private Events Operations Team Leader
Maybourne Hotel Group —West London
- Full-time
- Hospitality
- Customer service
- Hotel
- Annual leave
- Referral programme
Production Team Leader
New England Seafood International —Chessington
- Up to £42,500 a year
- Full-time
- Management
- Leadership
- Communication skills
Quick apply
Store Operations Team Leader
Dunelm —Grays
- £14.76 an hour
- Management
Operations and Integration Lead
Transformations Community —London
- Part-time
- Remote
- Communication skills
Quick apply
20h
Business Operations Lead, EMEA Employee Experience Team
Adobe —London
- Full-time
- Microsoft Powerpoint
- Bachelor's degree
- AI
Tribunal, Mediation & Compliance Team Leader
London Borough of Camden —London
- £55,581 a year
- Full-time
- Analysis skills
- Leadership
- Communication skills
6d
Retail Lead (Operations) 40hrs - Kings Cross
Nike —London
- Weekend availability
- Sales
- Customer service
- Communication skills
- Employee discount
1d
On-Road Operations Lead - M25
Balfour Beatty —Leatherhead
- Hybrid work
- Maintenance
- Contracts
- Communication skills
- Annual leave
7d

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Team Leader Operations

Internova Travel Group -
London

Apply Now

Job details

Full-time
7 days ago

Benefits

Employee assistance programme
Employee discount
Life insurance

Qualifications

Google Docs
Microsoft Excel
Microsoft Outlook
Customer service
Team management
Organisational skills
Leadership

Full job description

Overview:

At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News).

Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive.

We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey. Click here for more information about Altour.

Responsibilities:

JOB OVERVIEW:

The Team Leader will oversee a team of travel consultants, ensuring the delivery of high-quality travel services to a dedicated corporate client. This role involves managing day-to-day operations, mentoring team members, and maintaining strong client relationships. The Team Leader ensures compliance with travel policies and strives to optimize travel efficiency and cost-effectiveness.

RESPONSIBILITIES:

Ensure all emails are acknowledged within the clients SLA and staff are using the Front system correctly.
Ensure the staff are logged into the phones.
Ensure good timekeeping across the team. Must be at your desk ready to start at the allocated time.
Monitor the team’s workload. Delegate and distribute any work as and when necessary to help with the team’s performance.
Support, encourage and work to develop the Altour Connect tool, encouraging use and supporting in a super user role.
Ensure the team keep their queues tidy and are monitored regularly
M.I errors / Data Error Log – Ensure all errors are addressed with the relevant staff.
Quality Control – ensure all air bookings are QC checked.
Disaster Recovery – running of TSDS reports / Spectra’s during disasters during office hours.
Encourage use of net fares/consolidators and booking ancillaries, working with the rate desk to increase revenue.
Staff training – If you deem any member of your team to require training on any aspect, please consult with your Operations Manager and or the Training Team.
Write off or losses - must be immediately reported to the Operations Manager. Every effort must be made to keep these to a minimum and appropriate training or action should be implemented to prevent future losses.
Communication - ensure that a flow of communication and information is maintained throughout the team and across all departments. Maintain a positive mindset and environment for the team.
Look after certain VIP travel and general reservations when needed
Addressing ADM’s and ACM’s raised via BSP
Appraisals / 121s in conjunction with the operations managers
Attending client meetings / visits when required

Qualifications:

REQUIREMENTS:

Proven experience managing a team, or the ability to demonstrate strong leadership capabilities
Knowledgeable on Sabre Native GDS is essential, must currently be using Sabre with minimum 2 years’ experience
Fares & Ticketing Level 1 & 2 (or equivalent experience) essential
Knowledge of Evolvi and Trainline
Knowledge of technology products, including Outlook, Word, Excel and Google Docs.
Possess good geographical and product knowledge of destinations and airlines.
Good organisational skills and excellent customer service & communicative abilities are essential.
Flexible approach and desire to think ‘outside of the box’ to provide innovative travel solutions in times of increased stress for our clients.
Must have a passion for travel and delivering service excellence!
Regular and dependable punctuality and attendance are required.

PAY AND BENEFITS

Our benefit offerings include healthcare, dental care, life insurance with Employee Assistance and counselling services, staff discounts (Perkbox) and Group Income Protection cover.

The salary range alloated to this role has been developed to give applicants a range based on the local market where the candidate would be working. Many factors, such as years of experience, budget etc. are considered when determining the starting rate of pay.

This role is eligible for a 5% discretionary bonus program based on the company’s financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

Prospective Employee Privacy Policy

Apply Now

Refine Your Search

operations team leader jobs in croydon

Team Leader Operations

Academy Operations Team Leader

Operations Team Leader

Operations Support Team Leader -12 Month FTC

Product Team Leader

Product Lead - Onboarding Experience

Warehouse Operations Team Leader

People Operations Lead

Trust Operations Lead

Catering Operations Team Leader

Global Security Operations Centre - Team Lead

Finance Operations Team Leader

Private Events Operations Team Leader

Production Team Leader

Store Operations Team Leader

Operations and Integration Lead

Business Operations Lead, EMEA Employee Experience Team

Tribunal, Mediation & Compliance Team Leader

Retail Lead (Operations) 40hrs - Kings Cross

On-Road Operations Lead - M25

I want to receive the latest job alerts for operations team leader in croydon

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