About Us
AcuPrime is a long-established UK distributor specializing in professional acupuncture and Asian therapy products. For 25 years, we have supported practitioners, clinics and wholesale partners across the UK with trusted products, professional support and reliable service. We are passionate about helping healthcare professionals deliver the best possible outcomes to their patients.
The Opportunity
We are looking for a proactive, commercially minded and hands-on Commercial & Operations Lead to become a key part of our UK office. This is not a role for someone who simply waits for instructions. We are seeking someone with a strong sense of ownership, accountability and initiative - someone who enjoys solving problems, improving ways of working and helping a small business operate effectively and grow.
As part of a small and dynamic office environment, flexibility and teamwork are essential. This role requires a practical, “roll-up-your-sleeves” attitude and a willingness to support across different business areas when needed.
Key Responsibilities
Commercial & Customer Support:
· Build and maintain strong relationships with practitioners, clinics and wholesale customers.
· Handle customer enquiries professionally via phone, email and online channels.
· Manage order processing and support customer account coordination.
· Identify opportunities to improve customer experience and service quality.
· Contribute to sales growth through proactive customer engagement and follow-up.
· Coordinate online customer enquiries and website orders to ensure a smooth customer experience.
· Support basic e-commerce activities, including product information updates, website content coordination and continuous improvement of the online customer journey.
Operations & Office Coordination:
- Manage day-to-day operational activities of the UK office.
- Coordinate stock, inventory and warehouse activities with operational support staff.
- Ensure smooth order fulfilment, shipment coordination and issue resolution.
- Work closely with international colleagues and suppliers to support supply continuity.
- Support purchasing, administration and operational reporting.
Process Improvement & Ownership:
- Proactively identify operational inefficiencies and recommend practical improvements .
- Take initiative to resolve day-to-day business challenges.
- Support implementation of new systems, workflows and business improvements.
- Help strengthen operational discipline, organisation and service standards.
What We’re Looking For
· Experience: 1-4 years of relevant experience in commercial support, operations, customer service, office coordination, e-commerce support, or a similar role.
· Communication: Strong communication skills in English, both written and verbal.
· Mindset: A proactive, solution-oriented mindset with willingness to take initiative.
· Skills: Strong organisational skills and the ability to manage multiple priorities.
· Ownership: A high sense of accountability, ownership and responsibility.
· Independence: Confidence working independently and making practical day-to-day decisions.
· Adaptability: A flexible and hands-on approach in a small business environment.
- Systems & Industry: Proficiency in Microsoft Office and business systems.
· Experience in B2B, healthcare, medical products, wholesale, distribution or e-commerce environments is beneficial.
· Basic understanding or exposure to e-commerce / online customer experience is advantageous.
Why Join Us?
- Opportunity to play a meaningful role in a growing specialist healthcare business.
- High level of responsibility and ownership.
- Small team environment where your contribution genuinely matters.
- Opportunity to grow with the business and make a real impact.
- Performance-based salary reviews and annual bonus potential.
Pay: £30,000.00-£36,000.00 per year
Work Location: In person
