Job Title: Field Engineer
Reports to: Head Engineer
Department: Operations
Location: Exeter, UK (Field Based)
Contract: Permanent 37.5 hours per week
Make a difference:
At DeterTech we give peace of mind to people and communities, every day. Making the world a safer, more secure place is what matters to us. And it’s what sets us (and you, if you join us…) apart from the crowd. DeterTech continues to grow and has big plans for the future. Join us and see how you can contribute to our future success.
What’s expected of you?
DeterTech are looking for an Field Engineer to install, maintain and remove battery-operated security solutions for our clients.. The role will be based in the following sectors: construction, energy, utilities, rail, retail, government and law enforcement and vacant properties. The successful candidate will play a pivotal role in ensuring the functionality, reliability, and satisfaction of our customers through effective maintenance, technical support, and problem-solving Your commitment to technical excellence and customer service will contribute to the success of our service operations and the overall customer experience. This position is a lone-working and highly rewarding role enabling you to give peace of mind to people and communities, every day.
Our values
These three values describe what it means to work at DeterTech. Our values exist to guide us in our day-to-day work. Every decision we make, every question we ask, every interaction we have, should have our values at its heart. It’s the way do things. Living and breathing our values every day will help us to grow - individually and as an organisation - and to achieve our purpose of giving greater peace of mind to people and communities, every day.
Our business is built on trust and accountability. We take pride in our work, keep our promises and care about the impact we have on our customers and each other. We are committed to delivering excellence every time, being accountable for our actions and the decisions we make.
We collaborate to deliver the best outcomes. We work together to create a stronger, more sustainable business. We build long lasting relationships with customers, partners and each other, based on trust. Everyone is respected and we welcome diversity of ideas and backgrounds.
We act with clear purpose for positive impact. Our purpose and goals guide our every action and decision. We continually look for ways to improve and learn from every experience, determined to get the best results, in the right way. This benefits us, our customers and ultimately the communities we serve.
Our promise to you:
At DeterTech we strive to create a workplace culture of inclusivity and commitment where everyone feels can express their ideas and opinions. For us, this is a key driver of innovation and growth because we understand the importance of diverse perspectives in solving complex problems. By fostering inclusivity at DeterTech, we can create new solutions that meet the needs of all our customers, and contribute to a better future for our company, our industry and society as a whole. If you are passionate about using your skills to solve problems and improve people’s lives, we want to hear from you.
We are committed to creating an inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment process, please let us know and we will be happy to support you.
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Installation and commissioning of security solutions
- Communicate successfully with site managers and DeterTech ARC to ensure all information is passed on successfully
- Maintaining all areas where current site security solutions are deployed by conducting battery maintenance, camera reconfiguration, cleaning and servicing
- Ensure there is a low chance of false triggers during installation and maintenance
- Be responsible for ensuring all equipment, parts and spares are loaded into your business vehicle ahead of all appointments
- Ensure all equipment is deployed, positioned and secured on-site
- Fit, display and remove company signage around the site of installation
- Conduct thorough quality checks after repairs and maintenance to ensure equipment meets safety and performance standards.
- Respond promptly to customer inquiries and service requests regarding equipment issues
- Successfully remove all off-hire equipment and pack it into the company vehicle safely
- Train customers and end-users on proper operation, maintenance, and safety protocols of equipment.
- Conduct workshops and training sessions to enhance customer knowledge and ensure smooth equipment usage.
- Analyze complex technical issues and propose effective solutions to restore equipment functionality.
- Collaborate with engineering and design teams to address recurring problems and improve equipment design
- Maintain a professional and courteous demeanor while interacting with clients.
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3+ years hands-on experience in a field engineer role or similar
- The ideal candidate will have experience in either telecoms, satellite, electronics, gas and electrics or an engineering background.
- Have a full UK driving license.
- CSCS training and H&S training would be desirable skills.
- Knowledge of wiring/electronics/soldering and experience in alarm installations is desirable but not essential.
Personal Attributes:
- Independent and comfortable decision-making on site
- Enjoy a lone-working environment
- Be comfortable using a work iPad to record and comment on all jobs
- Able to perform physical activity on a day-to-day basis
- Strong problem-solving skills and a solution-oriented mindset.
- Excellent communication and interpersonal skills.
- Customer-focused attitude with a commitment to providing high-quality service.
- Detail-oriented approach to diagnosing and resolving technical issues.
- Adaptability to work in diverse and changing environments.
- Ability to work independently and as part of a team.
- Strong organisational skills to manage tasks and assignments effectively.
- Patience and empathy when interacting with customers.
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25+ Days of Holiday
- Healthcare scheme
- 4% Employer pension contribution
- Employee Assistance Programme
- Life Cover 3x salary
- SmartWater Product Pack
- Wider Benefits Portal
- Buy Holiday Scheme
- Employee Recognition Programme
- Flexible working
- Company van for business use
- Fuel Card
- Monday to Friday working
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
