Application support Work, Jobs in Cumbernauld, Nlk (with Salaries)

Customer Service Advisor
QCS International Ltd —Cumbernauld South
- Up to £28,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
5d
Customer Service Advisor
HSBC Global Services Limited —Motherwell
- From £25,000 a year
- Full-time
- Hybrid work
- In-person
- Free parking
- Annual leave
12d
Application Support Engineer
Barclays —Glasgow
- Banking
Customer Service Assistant (Entry Level)
Fallow Management —Glasgow
- £14 - £16 an hour
- Full-time
- Computer literacy
- In-person
- Leadership
- Free parking
- Health & wellbeing programme
Quick apply
23h
Customer Service Advisor Glasgow
HM Revenue and Customs —Glasgow
- £28,016 a year
- Part-time
- Hybrid work
- Basic maths
- No experience needed
- English
- Annual leave
- Work from home
3rd Line Senior Support Consultant
RM Education Limited —Bellshill
- Hybrid work
- Google Suite
- Mentoring
- SharePoint
- Annual leave
Technical Support Engineer
Caledonian Technology Group Ltd —Glasgow
- £2,800 - £4,300 a month
- Full-time
- Maintenance
- Bachelor's degree
- No degree
- Free parking
- Health & wellbeing programme
Quick apply
4d
Customer Service Officer (Part Time) (Temporary) - REQ06450
North Lanarkshire Council —Coatbridge
- £27,950 - £29,666 a year
- Temporary
- Cash handling
- Communication skills
- Annual leave
5d
IT Administrator
DFYNE —Uddingston
- Full-time
- Writing skills
- In-person
- Time management
- Free parking
- Annual leave
OT Implementation Consultant
Fred. Olsen Ltd —Glasgow
- £27,500 - £40,000 a year
- Employee discount
Document Controller
VINCI Energies —Glasgow
- AutoCAD
- Microsoft Office
- Organisational skills
7d
Customer Service Representative
Project Green Group —Glasgow
- £14 - £16 an hour
- Full-time
- CRM software
- In-person
- Leadership
- Free parking
- Paid training
Quick apply
6h
Application Consultant
Scottish Power —Glasgow
- £59,000 - £74,000 a year
- Annual leave
- Employee discount
Customer Contact Centre Advisor
Scottish Friendly —Glasgow
- £24,500 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Store discount
- Work from home
Quick apply
Support Developer
Ashurst LLP —Glasgow
- Full-time
- Hybrid work
- Internship
11d
Customer Service Representative (2 Posts) - REQ06479
North Lanarkshire Council —Motherwell
- £27,937 - £29,666 a year
- Communication skills
- Annual leave
11d
Customer Service Team Manager
HarperCollins UK —Glasgow
- Hybrid work
- Writing skills
- Organisational skills
- Training & development
Quick apply
Full Stack Developer Compliance Software (Junior)
Procheck —Motherwell
- Up to £35,000 a year
- Full-time
- Master's degree
- In-person
- AI
Quick apply
1h
1st Line IT Support Engineer (Microsoft 365 / Windows / Azure) – MSP – Hybrid Remote
Certum Ltd —Glasgow
- £25,500 - £29,000 a year
- Weekend availability
- Hybrid work
- Azure
- Microsoft Outlook
- Computer networking
- Free parking
- Work from home
Quick apply
22h
IT Apprentice Engineer
RM Education Limited —Bellshill
- Hybrid work
- Continuous improvement
- Annual leave

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Customer Service Advisor

QCS International Ltd
Cumbernauld South

Quick apply

Job details

Full-time
Up to £28,000 a year
5 days ago

Benefits

Free parking
Additional leave
Company pension
Company events
Employee assistance programme
Referral programme
On-site parking

Qualifications

Microsoft Powerpoint
Microsoft Word
Customer service call handling
Inbound customer enquiry call handling
Client engagement
Microsoft Office Suite
B2B
Organisational skills
Relationship management
Outbound calling
HubSpot
Communication skills

Full job description

PHSC Academy is looking for a friendly, organised and commercially minded Academy Client Development Coordinator to join our team in Cumbernauld.

This is a varied client services role combining telephone-based client development with course administration and practical support for our face-to-face training. You will be a key point of contact for clients and delegates, helping them choose the right training, converting enquiries into bookings and ensuring they receive a professional and well-organised service throughout.

PHSC Academy provides training across health and safety, food safety, ISO management systems, auditing, risk and compliance. It forms part of PHSC plc, an established provider of health, safety and compliance services to organisations throughout the UK.

What you will be doing

Responding to Academy enquiries by telephone, email, website and CRM.
Understanding clients’ training needs and recommending suitable courses.
Preparing quotations and following enquiries through to a clear outcome and, wherever possible, a confirmed booking.
Making planned outbound calls to existing clients, previous delegates, lapsed contacts and prospective clients.
Identifying opportunities for repeat bookings, additional delegates, related courses and other relevant services.
Managing delegate bookings from the initial enquiry through to joining instructions, attendance, certification and follow-up.
Maintaining accurate client, delegate, course and booking information in HubSpot and other Academy systems.
Preparing course materials, delegate packs, tutor folders and training documents.
Liaising with trainers and awarding bodies, including IOSH and NEBOSH.
Helping to ensure face-to-face courses are properly prepared and run smoothly, including welcoming delegates and arranging materials, equipment and refreshments.
Supporting clients and delegates with changes, transfers, cancellations and general enquiries.

About you

You will have experience in a client-facing customer service, sales administration, account support or telephone-based commercial role.

You will also have:

A confident and professional telephone manner.
The ability to understand a client’s requirements and recommend the right solution.
Experience of following up enquiries, converting opportunities or developing existing client relationships.
Strong organisational skills and excellent attention to detail.
Clear and accurate written communication.
A practical, solutions-focused approach.
Good working knowledge of Microsoft 365, particularly Word, Excel, PowerPoint and Outlook.
Confidence learning and using CRM, course-booking and other business systems.
The ability to work from our Cumbernauld office and provide practical support for face-to-face courses.

Experience within training, education, professional services or another business-to-business environment would be helpful but is not essential. Experience of HubSpot, course administration, learning platforms or working with awarding bodies such as IOSH or NEBOSH would also be an advantage.

What we offer

A salary of £26,000 to £28,000, depending on experience.
A generous holiday allowance that increases with length of service.
An additional paid day off for your birthday.
Enhanced employer pension contributions.
An Employee Assistance Programme, including access to an online GP and confidential wellbeing support.
A supportive approach to maintaining a good work-life balance.
Training and development opportunities.
A lead-referral incentive scheme.
Length-of-service recognition.
Free on-site parking at our Cumbernauld office.
The opportunity to join a friendly, collaborative team within an established UK group.

If you are an organised and client-focused person who enjoys speaking with customers, developing relationships and making sure every detail is taken care of, we would be pleased to hear from you.

Please apply with your CV and a brief covering letter outlining your relevant experience.

Applicants must have the existing right to work in the UK. Please note that we are unable to offer visa sponsorship for this role.

PHSC plc is committed to providing equality of opportunity and welcomes applications from all suitably qualified candidates.

Pay: Up to £28,000.00 per year

Benefits:

Additional leave
Company events
Company pension
Free parking

Work Location: In person

Quick apply

Refine Your Search

application support jobs in cumbernauld, nlk

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Customer Service Representative (2 Posts) - REQ06479

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