Customer care specialist Work, Jobs in Cumbernauld, Nlk (with Salaries)

Retention Specialist
Canova Medical —Glasgow
- From £30,000 a year
- Full-time
- Microsoft Word
- Sales
- Customer service
Quick apply
Graduate Franchise Support Officer
The Leak Detective Ltd —Cumbernauld
- £26,500 - £28,500 a year
- Full-time
- Plumbing
- In-person
- Business
- Free parking
Quick apply
3d
Tesco Colleague Nights - Stirling
Tesco UK —Stirling
- £13.28 - £14.55 an hour
- Part-time
- School
Financial Investigator
HM Revenue and Customs —Gartcosh
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Communication skills
- Work from home
4d
Marketing Executive
Norty Ltd —Livingston
- £28,000 a year
- Full-time
- Social media management
- In-person
- Marketing
- Free parking
Quick apply
8d
Trainee Fire Extinguisher Technician
Asco Fire Group —Glasgow
- £25,000 - £40,000 a year
- Full-time
- Schematics
- Hand tools
- Mechanical knowledge
- Annual leave
- Employee discount
Quick apply
1d
Contact Centre Team Leader – Full Time
Vets Now —Dunfermline
- £33,150 a year
- Full-time
- Customer service
- Mentoring
- Leadership
- Annual leave
6d
Health and Wellness Sales Advisor
Boots —Glasgow
- £16 an hour
- Part-time
- Sales
- Customer service
- No experience needed
- Employee assistance programme
- Employee discount
Sales - Sales Advisor - UK
New Look —Falkirk
- Part-time
- Microsoft Word
Customer Resilience and Journey Success Team Leader
M&G plc —Stirling
- Full-time
- Financial services
- Leadership
- Communication skills
- Annual leave
4d
Sales Coordinator
Taylor Roofs —Livingston
- From £35,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Free parking
- Annual leave
Quick apply
1d
Starbucks Barista
OCO —Coatbridge
- £13.45 an hour
- Weekend availability
Senior Manager - Operational Excellence
Nationwide Building Society —Glasgow
- From £75,000 a year
- Full-time
- Financial services
- Leadership
8d
Tesco Colleague - Falkirk Vf Northern
Tesco UK —Camelon
- £13.28 - £14.55 an hour
- Full-time
2d
Call Handler
Cameron House —Dunbartonshire
- £27,060.80 a year
- Full-time
- Hospitality
- Customer service
- English
- Free parking
- Employee discount
Quick apply
Sales Assistant
TGJones —Paisley
- £8.00 - £12.71 an hour
- Part-time
- School
- Employee assistance programme
- Employee discount
Quick apply
2d
Telephony and Connectivity Analyst
ARO —Glasgow
- £29,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- IT
- Employee assistance programme
Quick apply
5d
Bank of Scotland - Customer Support - Cumbernauld
Lloyds Banking Group —Glasgow
- £26,200 - £26,950 a year
- Full-time
- Customer service
- Financial services
- Banking
1d
Tesco Colleague - Linlithgow Superstore
Tesco UK —Linlithgow
- £13.28 - £14.55 an hour
- Full-time
5d
Driver
ABM —Paisley
- Weekend availability
- Customer service
- Driving
- Communication skills

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Retention Specialist

Canova Medical
Glasgow

Quick apply

Job details

Full-time
From £30,000 a year

Qualifications

Microsoft Word
Sales
Customer service
Analysis skills
Data entry
Phone etiquette
Communication skills

Full job description

Job Summary

We are seeking a dedicated and personable Retention Specialist to join our team. The successful candidate will play a vital role in maintaining strong relationships with our clients, ensuring their satisfaction, and fostering loyalty. This position offers an excellent opportunity for individuals with strong communication skills and a passion for customer service to contribute to the growth and success of our organisation. The role involves engaging with clients via phone and digital channels, analysing customer data, and implementing strategies to enhance retention rates.

Duties

Manage inbound and outbound customer calls with professionalism, demonstrating excellent phone etiquette.
Utilise data entry skills to accurately record customer interactions, feedback, and relevant information in our CRM system.
Analyse customer data to identify trends, potential issues, and opportunities for upselling additional products or services.
Develop personalised retention strategies tailored to individual client needs and preferences.
Conduct follow-up communications to ensure customer satisfaction and resolve any concerns promptly.
Collaborate with sales and marketing teams to implement upselling initiatives that benefit both the organisation and clients.
Maintain detailed records of customer interactions, feedback, and retention activities for reporting purposes.

Qualifications

Proven experience in data entry, customer service, or retention roles is preferred.
Strong communication skills with the ability to engage clients professionally and empathetically.
Excellent analysis skills to interpret customer data and identify actionable insights.
Demonstrated phone etiquette and interpersonal skills to build rapport with diverse client bases.
Ability to upsell products or services tactfully without compromising customer satisfaction.
Organised with attention to detail, capable of managing multiple tasks efficiently in a fast-paced environment.

This position offers a rewarding career opportunity for motivated individuals eager to develop their skills within a dynamic organisation committed to exceptional customer care.

Pay: From £30,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer care specialist jobs in cumbernauld, nlk

Retention Specialist

Graduate Franchise Support Officer

Tesco Colleague Nights - Stirling

Financial Investigator

Marketing Executive

Trainee Fire Extinguisher Technician

Contact Centre Team Leader – Full Time

Health and Wellness Sales Advisor

Sales - Sales Advisor - UK

Customer Resilience and Journey Success Team Leader

Sales Coordinator

Starbucks Barista

Senior Manager - Operational Excellence

Tesco Colleague - Falkirk Vf Northern

Call Handler

Sales Assistant

Telephony and Connectivity Analyst

Bank of Scotland - Customer Support - Cumbernauld

Tesco Colleague - Linlithgow Superstore

Driver

I want to receive the latest job alerts for customer care specialist in cumbernauld, nlk

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